Zorora
Unclaimed Business
|5|1 Reviews (last 12 months)|This business does not respond to reviews
Zorora
Unclaimed Business
|5
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
100Very Likely
NPS Score
100
Recommended: Very Likely
Review Distribution
5|1 Reviews
Sep '25 - Aug '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSA
Sheryl A
1 reviews | Active since May 2023
26 Nov 2025, 11:58
Very happy with product and the staff. Excellent experience overall.
I recently bought a Sofa by Zorora Sofas, in Woodstock,Western Cape.and couldn't be happier with my experience. The staff were friendly, efficient and very knowledgeable. The product itself is excellent quality, and I'm extremely pleased with it. I was kept updated throughout the entire delivery process, and the delivery team were very helpful when bringing the sofa into my home. Highly recommended.
Helpful (0)
|Replies (0)SA
Sheryl A
1 reviews | Active since May 2023
26 Nov 2025, 11:58
Very happy with product and the staff. Excellent experience overall.
I recently bought a Sofa by Zorora Sofas, in Woodstock,Western Cape.and couldn't be happier with my experience. The staff were friendly, efficient and very knowledgeable. The product itself is excellent quality, and I'm extremely pleased with it. I was kept updated throughout the entire delivery process, and the delivery team were very helpful when bringing the sofa into my home. Highly recommended.
0
Replies (0)CV
Chris V
1 reviews | Active since Jul 2017
24 Aug 2025, 09:43
Started out not ideal, but ended on a high
My original review months back had been a 1 star as we weren’t happy with the performance of their most expensive Fibreguard material on our R40k couches after only a few months. It showed extreme pilling and the stain cleaning wasn’t as advertised. Upon learning this Zorora contacted us and wanted to make it right. After muc conversation where they listened, answered questions and made suggestions, they ended up remaking our couches in a different Hertex material not even listed on their site. Sent us handpicked material swatches via courier. The reason for it not being their own material is because their usual range didn’t have the same colour as the original ones we ordered. We received top class treatment from start to finish and ended with the most beautiful remade couches. So far we believe the material is superior. Not sure about the stain resistance yet but I know the performance test for the pilling is better. It was mentioned that they are reconsidering the fibreguard because of bad feedback from customers. During the process every single question was answered and concern addressed. It remains to be seen whether the material performance will live up to the expectation but so far so good. We didn’t pay a sent on anything, which we thank Zororo for wholeheartedly as we are currently saving up for twin babies who are on the way. The only reason I am giving this round 4 stars and not 5 stars is because of the first part of the journey as it wasn’t an ideal experience. It wouldn’t be fair to the reviewers if that part wasn’t mentioned, but I can say they do really care about the performance of their products and about the customer satisfaction and would go all out to show it. Thank you again Zorora sofas.
Helpful (0)
|Replies (0)CV
Chris V
1 reviews | Active since Jul 2017
24 Aug 2025, 09:43
Started out not ideal, but ended on a high
My original review months back had been a 1 star as we weren’t happy with the performance of their most expensive Fibreguard material on our R40k couches after only a few months. It showed extreme pilling and the stain cleaning wasn’t as advertised. Upon learning this Zorora contacted us and wanted to make it right. After muc conversation where they listened, answered questions and made suggestions, they ended up remaking our couches in a different Hertex material not even listed on their site. Sent us handpicked material swatches via courier. The reason for it not being their own material is because their usual range didn’t have the same colour as the original ones we ordered. We received top class treatment from start to finish and ended with the most beautiful remade couches. So far we believe the material is superior. Not sure about the stain resistance yet but I know the performance test for the pilling is better. It was mentioned that they are reconsidering the fibreguard because of bad feedback from customers. During the process every single question was answered and concern addressed. It remains to be seen whether the material performance will live up to the expectation but so far so good. We didn’t pay a sent on anything, which we thank Zororo for wholeheartedly as we are currently saving up for twin babies who are on the way. The only reason I am giving this round 4 stars and not 5 stars is because of the first part of the journey as it wasn’t an ideal experience. It wouldn’t be fair to the reviewers if that part wasn’t mentioned, but I can say they do really care about the performance of their products and about the customer satisfaction and would go all out to show it. Thank you again Zorora sofas.
0
Replies (0)