Started out not ideal, but ended on a high

My original review months back had been a 1 star as we weren’t happy with the performance of their most expensive Fibreguard material on our R40k couches after only a few months. It showed extreme pilling and the stain cleaning wasn’t as advertised. Upon learning this Zorora contacted us and wanted to make it right. After muc conversation where they listened, answered questions and made suggestions, they ended up remaking our couches in a different Hertex material not even listed on their site. Sent us handpicked material swatches via courier. The reason for it not being their own material is because their usual range didn’t have the same colour as the original ones we ordered. We received top class treatment from start to finish and ended with the most beautiful remade couches. So far we believe the material is superior. Not sure about the stain resistance yet but I know the performance test for the pilling is better. It was mentioned that they are reconsidering the fibreguard because of bad feedback from customers. During the process every single question was answered and concern addressed. It remains to be seen whether the material performance will live up to the expectation but so far so good. We didn’t pay a sent on anything, which we thank Zororo for wholeheartedly as we are currently saving up for twin babies who are on the way.

The only reason I am giving this round 4 stars and not 5 stars is because of the first part of the journey as it wasn’t an ideal experience. It wouldn’t be fair to the reviewers if that part wasn’t mentioned, but I can say they do really care about the performance of their products and about the customer satisfaction and would go all out to show it. Thank you again Zorora sofas.