RW
Ria W
Active since Jul 2019
19
Reviews
0
Industries
Reviews
19 reviews3 months ago
Noola ONE360 Poor and unsafe product
On 13 December I send this formal complaint to Noola. Dear Noola Customer Care / Product Safety Team, I am writing to lodge a formal safety complaint regarding the Noola ONE360 child seat, which I purchased for my great-grandson in good faith, believing it to meet the highest safety standards expected of a child restraint system. Despite the harness being correctly fitted and tightly secured in accordance with the manufacturer’s instructions, the child is able to remove his arms from the shoulder restraints. A photograph is attached for reference. This failure occurs repeatedly during travel and compromises the fundamental safety function of the seat. As a result of this design or restraint failure, the child is frequently left inadequately secured while the vehicle is in motion. In circumstances where it is not safe or possible to stop immediately—particularly in high-risk areas—his mother has, on occasion, been forced to unbuckle her own seatbelt while the vehicle is moving in order to prevent her child from being completely unsecured. This presents an extreme and unacceptable safety risk to both the child and his mother. A child seat should prevent this type of scenario. At no point should a caregiver be placed in a position where they must choose between road safety and a child’s immediate restraint due to a product’s failure to perform as intended. Given the seriousness of this matter, I am requesting: • Immediate engagement from Noola to investigate this issue • Clear guidance on corrective action, including whether this is a known issue • Confirmation of what steps Noola will take to remedy the safety risk (replacement, refund, product modification, or escalation to your safety review process) This concern relates directly to the safety and wellbeing of a child, and I trust that Noola will treat it with the urgency and seriousness it warrants. Please contact my granddaughter directly as soon as possible: Name: Kaelyn Greyling Contact number: 071 684 1896 I got a reply to say that we have to buy a certain clip to prevent my grandson from escaping from his "safe" child seat. We bought this clip and he is still escaping. I cannot understand that such an expensive brand and supposedly safe product is so very unsafe. We travel on a regular basis from NW to Jburg and we have to still stop numerous times on the side of the road to re secure him in his seat. This is totally unacceptable and putting us all in danger as we are 2 ladies traveling with a todler. I am extremely disappointed in this product from Noola. I formally state that if anything should happen to my grandson due to the this I will take necessary steps to hold Noola accountable. You are well aware that there is a problem with this why would you ignore this fact and not do anything to secure our precious childrens safety.
0 replies
3 months ago
Super Serive from Outsurance
I submitted a claim for my dog and, from the moment I phoned and spoke to Tshiamo Bokaba, it was an absolute pleasure. I had anticipated that the process would be a real slog, but instead she was professional, efficient, and incredibly friendly. Outsurance should be very proud to have her on their team. Thank you for the great service — my claim was dealt with in just three days, done and dusted. I am super pleased.
56 replies
9 months ago
Mrs Kaelyn Greyling
Reference: CLI2324337 Ref:41417248 FK30HSGP, KRP696NW I am writing to express my disappointment with your service. I have spent several hours on the phone with various members of your team, yet the issue remains unresolved. The tracking device for the Ranger was cancelled in April 2024 after the vehicle was written off. The second device, for the Prado, was no longer needed as the vehicle was sold in September 2024. This was communicated to your team multiple times. Despite being assured by your staff that the matter has been resolved, deductions are still being made from my account. This is completely unacceptable, and I am now being forced to consider legal action and request a full refund of all incorrect payments made to date. As a single, divorced mother, these ongoing deductions are affecting my ability to pay for essentials — including my medical aid. This matter is urgent and requires your immediate attention. Please confirm in writing that the deductions will be stopped with immediate effect and that a full refund will be processed.
212 replies
10 months ago
Excellent service from Capitec
I app**** for a loan from my so called bank that I do my bussiness through. I hear nothing from them and when I went onto the secure chat I get told if you hear nothing call on the 4th. Appalling customer service. I apply online for a loan from Capitec and what great customer service I get a call 2 hours after I app**** online. A fabulous person that really wants to help gave me call. Maybe it is time to change from FNB to Capitec Bussiness. Thank you Capitec for excellent customer service.
112 replies
10 months ago
FNB not great - Capitec excellent
I am banking with FNB and I have app**** for a loan. I get phone calls from FNB Bussiness and when I answer the line gets dropped from FNB side. I received 6 call so far without be being able to speak to the person calling. I go onto my secure chat and they say call back in 5 days if you hear nothing. This is now the bank where I have 4 accounts and my major business account is also with FNB..... really poor customer service. I then apply for a loan at Capitec and I got a call back from them 2 hours after I app**** on line. A super lady that really wants to help. Shoutout to Capitec for excellent service. FNB not so great
56 replies
13 months ago
Absa poor service
I have 2 credit cards that I no longer use. I am just paying them. I do not receive any statements so I am paying what I think I should. Absa has now appointed a company name Strauss Daily to stalk me. They phone 20 times a day to say I own money. The only thing I ask is to receive proper statements so that I know what is going on in these accounts. Not to much to ask I think. When I explain this to the gentlemen phoning me from Strauss Daily he tells me I need to be educated. I am an elderly lady and I refuse to speak to rude people like this. Absa stop this company from harassing me. I am no ***** that wants to run off without paying. I only need proper statements. I WILL NOT deal with Straus Daily.
106 replies
14 months ago
Poor hosting and poor customer service DO NOT USE AIR BNB
This company has no honour when it comes to their bookings and neither have their hosts. I made 2 bookings. The first one I was told should not have been available because there already was another booking. Then why were the dates available on the calender? I made another booking. Accepted by the host and I paid my deposit. I messaged air bnb to confirm that this booking is secured. They phoned me to tell me not to worry this booking has been accepted and is secured. But tonight I received a message from the host saying please cancel this booking for free, I have another booking now. Good grief is there no honour in your and your host's conduct. There is no other decant accomodation over that period. I should insist that Airbnb find me decent accommodation however I will NEVER EVER use air bnb again. I will stick with Lekeslaap who is an honorable company. In all the years I have been using them there NEVER was even the slighest problem. No people be warned and be carefull when dealing with this Air bnb company. Shocking and disappointing customer service
0 replies
18 months ago
Impossible to open a bank account
I have been trying to open a bank account for weeks. I have completed the forms on the app I have uploaded the necessary documents on the app. But I get email after email to upload the documents. I was phoned by an agent who told me that I should email the proof of address to clientdocuments@discovery.bank which I have done. But still no bank account and still getting emails every day. The first time I tried was 24 Feb 2022 where I also send the proof of address by emails as well. Nothing happened so I decided to just let it go. I tried again in May 2024. Same story. I then tried to apply again now in October but guess what exactly the same. This is such poor customer service that I will now rather use another bank.
53 replies
20 months ago
Excellent Service
I took my vehicle there for its service and I was impressed with how effortlessly it all went. From the moment that I booked it in to when I picked it up was just a pleasure. Very quick. Big thank you to BRONWYN who I dealt with. She really went the extra mile.
0 replies
21 months ago
Pathetic Service from Econo Food Fourways
I placed an order with Econo Food Fourways early in the morning of the 31st of July. In the special notes I ask that the order please be delivered as early as possible because I still have to drive back to the NW Province. Guess what they totally ignore my request and don not deliver my order at all. How is this for pathetic customer service. Needless to say this will be my last order I place with econo food Fourways Order #143384
0 replies
Review Distribution
5 Star
3 (15.789473684210526%)
4 Star
0 (0%)
3 Star
4 (21.05263157894737%)
2 Star
1 (5.2631578947368425%)
1 Star
11 (57.89473684210526%)