NOT GETTING MY ALLOWANCE 0510160252084

They have the worst service. I've not been getting my allowances ever since I registered on their system. When I fall them , they don't puck up calls. On emails they reply with the same replies. I asked them to release my allowances and they told me that I'm not on their system while I've registered on their system. They've been doing this since Aoril and someday when you call them, they pick up your calls but don't talk with you but rather chitchat together. I have all the recordings for their calls , as I knew no one would believe me. This is my ID number 0510160252084 . I've also written on Twitter, it's been long and I need my money. It's exam time but they don't even consider that. Really they're the worst