STUDENTS NO ACCESS TO ALLOWANCES FROM NSFAS

Please answer your phones on 0800233759!!! It has been three days. Your answering service claims that you have high call volumes and we need to send a Whatsapp to 0725573085. You dont answer this either. Been three weeks now. The same on support@norraco.co.za or your online email message service. This is totally ridiculous. Students sit without access to their allowances as you have to verify three documents (KYC) in your world to allow them to have access to much needed funds!! This you cannot do in three weeks. ANSWER YOUR PHONES AND ANSWER YOUR ONLINE SERVICES AS YOUR ADVERTISE STUDENTS TO DO. If you cannot keep up with the service/tender service delivery please hand it to someone who can. This is totally totally unacceptable. I need my daugter's docs verified to allow her access to her NSFAS allowance funds. Reply to this message very urgently.