Nordvpn - Mweb

Nordvpn you have allowed Mweb to sell your subscription services. Since my 12month subscription was renewed, been having problems with connection, 'You don't have an active subscription' when i call your offices they say Mweb must address this issue as they have sold me the subscription. Yet on My Mweb app my subscription is active with a licence key. When i contact Mweb they say it's active. So my question to you Nordvpn is how do you manage your business with other companies and cannot fulfill the requirements of an active subscription? Shouldn't you be aware of the subscriptions clients you have through Mweb, so that the communication between the both of you are operational. Seriously this disgusting service!