NS
North Side Pool Services
Unclaimed Business
NS
North Side Pool Services
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
Jun '25 - May '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Frequently Asked Questions About North Side Pool Services
North Side Pool Services has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked North Side Pool Services across 24 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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JS
Jo-anne Solomon
1 reviews | Active since Jan 2020
20 Nov 2025, 09:52
Sadly disappointing and extremely dissatisfactory service
When I initially procured the services of Northside Pool Services, the owner, Cameron was attentive and responsive. We spent a fortune on the pool by changing everything from the filter, pump and creepy. Then the creepy started giving significant problems and more money was spent in trying to fix the so-called problem. We also spent money with them for the pool cleaning service. After many months of fixing the initial problems, the service became subpar and the owner refused or chose to not respond to various telephone calls and WhatsApp messages. Todate, after requesting the pool to be cleaned, and paying for the service, resulted in no response and thereafter a inadequate response, with the pool still being green and the creep still not working. At the end of the day, this is a company I would never recommend. The service declined to point on non existent and the response from the owner was sadly lacking and extremely disappointing.
Helpful (0)
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Jo-anne Solomon
1 reviews | Active since Jan 2020
20 Nov 2025, 09:52
Sadly disappointing and extremely dissatisfactory service
When I initially procured the services of Northside Pool Services, the owner, Cameron was attentive and responsive. We spent a fortune on the pool by changing everything from the filter, pump and creepy. Then the creepy started giving significant problems and more money was spent in trying to fix the so-called problem. We also spent money with them for the pool cleaning service. After many months of fixing the initial problems, the service became subpar and the owner refused or chose to not respond to various telephone calls and WhatsApp messages. Todate, after requesting the pool to be cleaned, and paying for the service, resulted in no response and thereafter a inadequate response, with the pool still being green and the creep still not working. At the end of the day, this is a company I would never recommend. The service declined to point on non existent and the response from the owner was sadly lacking and extremely disappointing.
0
Replies (0)TD
Tshepo D
1 reviews | Active since Jan 2020
14 Oct 2025, 12:55
Terrible service received from Cameron at Northside Pool Services
Cameron has no sense of urgency and did not fix my pool adequately. This has resulted in irate clients who might terminate their lease because Cameron is so unprofessional that he cant even confirm a date for fixing a leak issue that he has been trying to fix on and off for a few years. I have spent thousands of rands with Cameron and he does not care. Please proceed carefully if you ever consider working with him. The first time I received a quote from North Side Pool was on the 24th of September 2023 for R27,850 to fix a leak. He subsequently sent me an additionally quote of R2,385. I paid a deposit of R19,495 on the 8th of January as per the terms and conditions. The work to fix the leak started on the 12th of January 2024. On the 15th of January I paid the additional invoice of R2,385. I was constantly asking Cameron for feedback because he was not proactively giving me updates. The work was completed on the 22nd of January 2024. I paid him the balance of R8,355 on the 24th of January 2024. On the 24th of March I informed Cameron that the water level had dropped. My tenant was the one who informed me of the issue. On the 3rd of April I sent him a message informing him that the work that he did had not fixed the problem. I was quite irate after spending close to R30,000 to fix the leak. On the 29th of April 2024 he sent me a message saying that he was hijacked so he was only able to go to my place on the 4th of May. He sent me another quote on the 5th of May 2024 for R2,250 because they missed a spot which was causing 10% of the leak which they agreed to not charge us to fix. I provided him feedback that his root cause analysis was poor and asked that he fix it free of charge. He proceeded to defend himself blaming the water level which prevented him from running the pump. I paid him the deposit on the 13th of November 2024. From the 21st of November 2024 until the 16th of December I had to follow up with him to complete the job. On the 6th of January 2025 he sent me a message saying that he was 95% done and that he must go and do the final patch. I paid the balance of the invoice on the 30th of January. On the 20th of March I sent him a message complaining about how much he charged me for Resin. He charged me for 100kg of resin but when you looked at the pool it looked like it wasn't used. It also looked like he only did one coat of paint and the mosaics didn't cover the length of the steps. Cameron didn't respond to any of my messages. On the 11th of September I sent him a message informing him that the pool is still leaking. He responded to say that is where the water level is supposed to be but the pool maintenance guy disputed that. From the 16th of September until now Ive been begging him to book an appointment to fix my pool with my current tenant. He promised to contact my tenant and book an appointment. He eventually went to assess the pool and sent me a message my original warranty is no longer valid to the new pool contractor alterations the fact that I classified his workmanship as shoddy and would inspect and repair the leak as a new project and not fixing the work that he originally did. From the 24th of September 2025 I've been asking him to confirm a date when he can go to my place to fix the leak and his response is he is extremely busy on 3 contracts and will go to my place when he gets a gap. Today is the 14th of October and he still hasn't been to my place and now my tenant wants to cancel his lease because I took too long to fix the pool. To say I'm frustrated is an understatement. Please be careful when dealing with Cameron and North side pool services.
Helpful (0)
|Replies (0)TD
Tshepo D
1 reviews | Active since Jan 2020
14 Oct 2025, 12:55
Terrible service received from Cameron at Northside Pool Services
Cameron has no sense of urgency and did not fix my pool adequately. This has resulted in irate clients who might terminate their lease because Cameron is so unprofessional that he cant even confirm a date for fixing a leak issue that he has been trying to fix on and off for a few years. I have spent thousands of rands with Cameron and he does not care. Please proceed carefully if you ever consider working with him. The first time I received a quote from North Side Pool was on the 24th of September 2023 for R27,850 to fix a leak. He subsequently sent me an additionally quote of R2,385. I paid a deposit of R19,495 on the 8th of January as per the terms and conditions. The work to fix the leak started on the 12th of January 2024. On the 15th of January I paid the additional invoice of R2,385. I was constantly asking Cameron for feedback because he was not proactively giving me updates. The work was completed on the 22nd of January 2024. I paid him the balance of R8,355 on the 24th of January 2024. On the 24th of March I informed Cameron that the water level had dropped. My tenant was the one who informed me of the issue. On the 3rd of April I sent him a message informing him that the work that he did had not fixed the problem. I was quite irate after spending close to R30,000 to fix the leak. On the 29th of April 2024 he sent me a message saying that he was hijacked so he was only able to go to my place on the 4th of May. He sent me another quote on the 5th of May 2024 for R2,250 because they missed a spot which was causing 10% of the leak which they agreed to not charge us to fix. I provided him feedback that his root cause analysis was poor and asked that he fix it free of charge. He proceeded to defend himself blaming the water level which prevented him from running the pump. I paid him the deposit on the 13th of November 2024. From the 21st of November 2024 until the 16th of December I had to follow up with him to complete the job. On the 6th of January 2025 he sent me a message saying that he was 95% done and that he must go and do the final patch. I paid the balance of the invoice on the 30th of January. On the 20th of March I sent him a message complaining about how much he charged me for Resin. He charged me for 100kg of resin but when you looked at the pool it looked like it wasn't used. It also looked like he only did one coat of paint and the mosaics didn't cover the length of the steps. Cameron didn't respond to any of my messages. On the 11th of September I sent him a message informing him that the pool is still leaking. He responded to say that is where the water level is supposed to be but the pool maintenance guy disputed that. From the 16th of September until now Ive been begging him to book an appointment to fix my pool with my current tenant. He promised to contact my tenant and book an appointment. He eventually went to assess the pool and sent me a message my original warranty is no longer valid to the new pool contractor alterations the fact that I classified his workmanship as shoddy and would inspect and repair the leak as a new project and not fixing the work that he originally did. From the 24th of September 2025 I've been asking him to confirm a date when he can go to my place to fix the leak and his response is he is extremely busy on 3 contracts and will go to my place when he gets a gap. Today is the 14th of October and he still hasn't been to my place and now my tenant wants to cancel his lease because I took too long to fix the pool. To say I'm frustrated is an understatement. Please be careful when dealing with Cameron and North side pool services.
0
Replies (0)TM
Tim M
1 reviews | Active since Jan 2020
24 Dec 2024, 13:11
Significant improvement in consistently good service and workmanship.
I reduced the size of my pool from 10x5m to 3x5m. I approached North Side Pool Services, as despite lower than average online reviews, the reviews via word of mouth within my community are all positive. Quoted duration: 12 days Actual duration: 28 days Days charged for Labour: 12 days Start Date: 2024-11-19 End Date: 2024-12-24 Cameron and his team of about 4 staff (including Nkosi, Hastings & Price) + 6 contractors did a really good job. I agree with some of the comments, The quote and time frame is a bit too ambitious initially. But this will always be the case in the construction industry. You need to consider this with any contractor, unless they over quote to consider potential unlikely challenges and delays and rake in the profits if the potential challenges and delays do not manifest. Cameron and his team were flexible and accommodated the unforeseen challenges and changes. At times North Side Pool Service was running at a loss, and at other times we negotiated a compromise, to achieve our mutual goals. I am extremely impressed that despite all challenges, delays, and shortfalls. Cameron and his team took on the responsibility and cost themselves, not leaving the issues up the me to resolve. Communication is good, and you do need to be involved. I do recommend you as the customer carefully plan the job before hand. Don't rush it and try cover all challenges and changes ahead of implementation. In any industry consider that challenges and changes = delays, but result in a better end product. North Side Pool Service never charged us for the delays (Cameron absorbed the additional labour cost). Planning is everything. So when contractors are involved, it's a joint responsibility to ensure everything goes according to plan. Always plan the renovations when yourself or someone in your household is present to supervise and ensure your level of expectations are being met. And budget on the job taking two to three times longer than expected. We followed these principals and we are very please with the end result. I am most impressed with work ethic, (even if quality of workmanship from contractors might be below expectations), phone or WhatsApp North Side Pool Services before the issue escalates, Cameron and his team do go to extra lengths to rectify any mistakes and they do their best to meet your expectations.
Helpful (0)
|Replies (0)TM
Tim M
1 reviews | Active since Jan 2020
24 Dec 2024, 13:11
Significant improvement in consistently good service and workmanship.
I reduced the size of my pool from 10x5m to 3x5m. I approached North Side Pool Services, as despite lower than average online reviews, the reviews via word of mouth within my community are all positive. Quoted duration: 12 days Actual duration: 28 days Days charged for Labour: 12 days Start Date: 2024-11-19 End Date: 2024-12-24 Cameron and his team of about 4 staff (including Nkosi, Hastings & Price) + 6 contractors did a really good job. I agree with some of the comments, The quote and time frame is a bit too ambitious initially. But this will always be the case in the construction industry. You need to consider this with any contractor, unless they over quote to consider potential unlikely challenges and delays and rake in the profits if the potential challenges and delays do not manifest. Cameron and his team were flexible and accommodated the unforeseen challenges and changes. At times North Side Pool Service was running at a loss, and at other times we negotiated a compromise, to achieve our mutual goals. I am extremely impressed that despite all challenges, delays, and shortfalls. Cameron and his team took on the responsibility and cost themselves, not leaving the issues up the me to resolve. Communication is good, and you do need to be involved. I do recommend you as the customer carefully plan the job before hand. Don't rush it and try cover all challenges and changes ahead of implementation. In any industry consider that challenges and changes = delays, but result in a better end product. North Side Pool Service never charged us for the delays (Cameron absorbed the additional labour cost). Planning is everything. So when contractors are involved, it's a joint responsibility to ensure everything goes according to plan. Always plan the renovations when yourself or someone in your household is present to supervise and ensure your level of expectations are being met. And budget on the job taking two to three times longer than expected. We followed these principals and we are very please with the end result. I am most impressed with work ethic, (even if quality of workmanship from contractors might be below expectations), phone or WhatsApp North Side Pool Services before the issue escalates, Cameron and his team do go to extra lengths to rectify any mistakes and they do their best to meet your expectations.
0
Replies (0)NK
Nathan K
1 reviews | Active since Jan 2020
3 May 2024, 21:26
Very happy with North side pool services thank you
A very big thank you to North Side Pool Services and the members of this company especially Cameron who oversaw the whole project from the start all the way to the end while I was and still am overseas. So 1st I want to say I trusted you from the start with the pool project and my home which you did not let me down. 2nd Thing is You guys were reliable and honest which people do not get these days especially in South Africa. Lastly you put so much effort and time into this pool that showed me care and pride. I wish your business all the success in the world thank you all
Helpful (0)
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Nathan K
1 reviews | Active since Jan 2020
3 May 2024, 21:26
Very happy with North side pool services thank you
A very big thank you to North Side Pool Services and the members of this company especially Cameron who oversaw the whole project from the start all the way to the end while I was and still am overseas. So 1st I want to say I trusted you from the start with the pool project and my home which you did not let me down. 2nd Thing is You guys were reliable and honest which people do not get these days especially in South Africa. Lastly you put so much effort and time into this pool that showed me care and pride. I wish your business all the success in the world thank you all
0
Replies (0)NB
Nicolette B
1 reviews | Active since Jan 2020
4 Mar 2024, 12:27
Pool quality of incomplete work and then vanishing with our money
The extra money this company is costing us is atrocious. They were meant to demolish a jacuzzi, do fibreglass and mosaic, which costed us a fortune already. Not only did they leave with our money, claiming bankruptcy but also left us with unmeasurable damage to our pool. Since they are receiving recent reviews, I am assuming that they are back in business but simply refuse to come and clean up the mess which they have created (we’ve been trying to contact them with no response). They admitted using our money for other projects, which is wrong on so many levels. The work was done sloppy - steps are skew, mosaic is falling off the sides and pipes are sticking out. They’ve closed a suction point at the pool centre because “it is old school and not working” after we told them countless times that it is the suction point for the 6 fountain spews (which was working just fine before). Now these are also not working. They tried to make “another plan” but now we have an extra hole in the side of our pool above the step, as a proposed “suction point” which is not only useless but also extremely dangerous as hair and small children’s body parts can easily get stuck in there. If you still decide to use them after this review, here’s some advise - have your electrician on standby (they mess up the wiring), have your plumber on standby (as they have MANY joints with no glue, causing leaks), have your builder do the paving around the pool and have your tiler do the mosaic. If you have these things in place and willing to lose a bag full of money, you’ll be fine using Northside Pool Services.
Helpful (0)
|Replies (0)NB
Nicolette B
1 reviews | Active since Jan 2020
4 Mar 2024, 12:27
Pool quality of incomplete work and then vanishing with our money
The extra money this company is costing us is atrocious. They were meant to demolish a jacuzzi, do fibreglass and mosaic, which costed us a fortune already. Not only did they leave with our money, claiming bankruptcy but also left us with unmeasurable damage to our pool. Since they are receiving recent reviews, I am assuming that they are back in business but simply refuse to come and clean up the mess which they have created (we’ve been trying to contact them with no response). They admitted using our money for other projects, which is wrong on so many levels. The work was done sloppy - steps are skew, mosaic is falling off the sides and pipes are sticking out. They’ve closed a suction point at the pool centre because “it is old school and not working” after we told them countless times that it is the suction point for the 6 fountain spews (which was working just fine before). Now these are also not working. They tried to make “another plan” but now we have an extra hole in the side of our pool above the step, as a proposed “suction point” which is not only useless but also extremely dangerous as hair and small children’s body parts can easily get stuck in there. If you still decide to use them after this review, here’s some advise - have your electrician on standby (they mess up the wiring), have your plumber on standby (as they have MANY joints with no glue, causing leaks), have your builder do the paving around the pool and have your tiler do the mosaic. If you have these things in place and willing to lose a bag full of money, you’ll be fine using Northside Pool Services.
0
Replies (0)CR
Candice R
1 reviews | Active since Jan 2020
12 Feb 2024, 14:16
North side pools one of the best companies I have used
I see this business is rated as unlikely but honestly as with any industry people are so narrow minded that they would never dare putting a good review down when someone does good but let 1 tiny thing go wrong and we ever so quick to put only negative down. So today I am giving North side pool services my 5 star rating because you guys really deserve it. They are honest, reliable and work like the pros I am very impressed and will recommend them to anyone looking for a pool company
Helpful (0)
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Candice R
1 reviews | Active since Jan 2020
12 Feb 2024, 14:16
North side pools one of the best companies I have used
I see this business is rated as unlikely but honestly as with any industry people are so narrow minded that they would never dare putting a good review down when someone does good but let 1 tiny thing go wrong and we ever so quick to put only negative down. So today I am giving North side pool services my 5 star rating because you guys really deserve it. They are honest, reliable and work like the pros I am very impressed and will recommend them to anyone looking for a pool company
0
Replies (0)GM
Greg M
1 reviews | Active since Jan 2020
30 Jan 2024, 19:37
*****!!!!! STAY CLEAR!!!
Cam (Cameron) & Candice are *****sters, they seem nice at first but their work is shocking, they are unreliable and cannot be trusted at all. They complain that they don’t have money, hugely over charge, break items on purpose and remove items from the premise so you can replace them. They are professional con artists. They asked to be paid in a personal bank account, not a business account to avoid paying staff. Please do not use them for anything.
Helpful (0)
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Greg M
1 reviews | Active since Jan 2020
30 Jan 2024, 19:37
*****!!!!! STAY CLEAR!!!
Cam (Cameron) & Candice are *****sters, they seem nice at first but their work is shocking, they are unreliable and cannot be trusted at all. They complain that they don’t have money, hugely over charge, break items on purpose and remove items from the premise so you can replace them. They are professional con artists. They asked to be paid in a personal bank account, not a business account to avoid paying staff. Please do not use them for anything.
0
Replies (0)