Significant improvement in consistently good service and workmanship.

I reduced the size of my pool from 10x5m to 3x5m. I approached North Side Pool Services, as despite lower than average online reviews, the reviews via word of mouth within my community are all positive.

Quoted duration: 12 days Actual duration: 28 days Days charged for Labour: 12 days Start Date: 2024-11-19 End Date: 2024-12-24

Cameron and his team of about 4 staff (including Nkosi, Hastings & Price) + 6 contractors did a really good job.

I agree with some of the comments, The quote and time frame is a bit too ambitious initially. But this will always be the case in the construction industry. You need to consider this with any contractor, unless they over quote to consider potential unlikely challenges and delays and rake in the profits if the potential challenges and delays do not manifest.

Cameron and his team were flexible and accommodated the unforeseen challenges and changes. At times North Side Pool Service was running at a loss, and at other times we negotiated a compromise, to achieve our mutual goals.

I am extremely impressed that despite all challenges, delays, and shortfalls. Cameron and his team took on the responsibility and cost themselves, not leaving the issues up the me to resolve.

Communication is good, and you do need to be involved. I do recommend you as the customer carefully plan the job before hand. Don't rush it and try cover all challenges and changes ahead of implementation. In any industry consider that challenges and changes = delays, but result in a better end product. North Side Pool Service never charged us for the delays (Cameron absorbed the additional labour cost).

Planning is everything. So when contractors are involved, it's a joint responsibility to ensure everything goes according to plan.

Always plan the renovations when yourself or someone in your household is present to supervise and ensure your level of expectations are being met. And budget on the job taking two to three times longer than expected.

We followed these principals and we are very please with the end result.

I am most impressed with work ethic, (even if quality of workmanship from contractors might be below expectations), phone or WhatsApp North Side Pool Services before the issue escalates, Cameron and his team do go to extra lengths to rectify any mistakes and they do their best to meet your expectations.