BMW/MINI NORTHCLIFF - USELESS?

Car has been in for a service since the 5th of October due to parts needing to be replaced. They then stated we can collect the vehicle on Monday, 16 October. It is the 18th and now they say that the car MIGHT only be ready by 24 October.

We only have one vehicle, but they do not care.

Our service advisor, Brandon Barnard, useless to be fair, never gets back to you unless you phone the dealership and ask to speak to him. Then, when you want to escalate the issue to management, Brandon says he will speak to his manager, Kevin and they will be in touch. Again, if you do not phone to ask for feedback, you will never get any information out of the dealership.

Kevin was supposed to phone us today, however, when we phoned in hours after Brandon said he will have Kevin phone us, we were told Kevin is out for the day.

On the latest phone call with another male individual, he had slight giggles in his voice, not noting the serious nature of the call - maybe he just doesn't care?

We have been non-mobile for almost 2 weeks - need to make arrangements with work to work from home, need to arrange with other people just to get to the shops, to buy food, to live.

Would not recommend for anyone to take their vehicle to BMW/MINI Northcliff. Honestly, do not even buy a vehicle there either. Not worth all the hassle.