RS
Rycardo A
Active since Sep 2019
9
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0
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9 reviews29 months ago
Balwin Fibre works when it’s convenient to them.
How can you provide a service but have no way of getting in contact? When staying in a Balwin owned estate, you have no choice but to use their Balwin Fibre.. yes, you can choose your own ISP, but it has to be connected via Balwin Fibre.. I am sick of bad service from Balwin.. absolutely disgusting behaviour and service. From no water to no internet.. I would be better of camping.
0 replies
29 months ago
De Aan Zicht - why it shouldn’t be your first choice..
From no water, to low water pressure and Balwin Fibre not working, staying at De Aan Zicht has been one of the most challenging experiences of my life. The Balwin app is supposed to be your one-stop-shop for all things Balwin, but when using the app, none of the contact numbers for the Fibre works, snags get closed without resolution and estate management likes shifting blame to Cape Town City snd their services. This is a desperate attempt to bring awareness - De Aan Zicht does not deliver on everything promised. No Lifestyle centre, no swimming pool. Faulty gates and no proper communication. If you’re wanting to move into a Balwin property, or purchase one, my suggestion is to look elsewhere.. alternatively, go to an estate that is done with all development, as they can’t continuously move out deadlines to suit their own lack of planning and time management. Probably a management issue, or maybe they just don’t care? Money is money right..
71 replies
43 months ago
BMW/MINI NORTHCLIFF - USELESS?
Car has been in for a service since the 5th of October due to parts needing to be replaced. They then stated we can collect the vehicle on Monday, 16 October. It is the 18th and now they say that the car MIGHT only be ready by 24 October. We only have one vehicle, but they do not care. Our service advisor, Brandon Barnard, useless to be fair, never gets back to you unless you phone the dealership and ask to speak to him. Then, when you want to escalate the issue to management, Brandon says he will speak to his manager, Kevin and they will be in touch. Again, if you do not phone to ask for feedback, you will never get any information out of the dealership. Kevin was supposed to phone us today, however, when we phoned in hours after Brandon said he will have Kevin phone us, we were told Kevin is out for the day. On the latest phone call with another male individual, he had slight giggles in his voice, not noting the serious nature of the call - maybe he just doesn't care? We have been non-mobile for almost 2 weeks - need to make arrangements with work to work from home, need to arrange with other people just to get to the shops, to buy food, to live. Would not recommend for anyone to take their vehicle to BMW/MINI Northcliff. Honestly, do not even buy a vehicle there either. Not worth all the hassle.
0 replies
50 months ago
Discovery Insure - Do you really want to help?
Our vehicle was in an accident just before Bloemfontein and Discovery assisted with an Avis vehicle within hours - well done. When they booked the Avis vehicle, they did not insure the car - not so well done. Now with a windscreen chip (with the "perfect" roads we have in SA) we are liable to pay over R3000.00 for a windscreen repair? After a month of our vehicle being stuck at a BMW dealership in Bloemfontein, Discovery eventually sends someone out to assess the vehicle so they can approve the claim.. over a month? This only happened after they transferred the vehicle to Johannesburg as that is where we live. Now keep in mind, Discovery only hires the Avis vehicle for 1 month.. after numerous phone calls with most likely their whole claims/insure staff, trying to get through to a manager, getting advised that their "manager", Natasha would be in touch, we are sitting with another bill from Avis for car hire as Discovery never advised them to extend the hire period - after they took over a month to assess and approve the claim.. There are recordings where Discovery consultants/staff themselves admitted that it was a slip up from their end and they would assist with the extended vehicle hire period. Over R9000.00 later, for car hire, windscreen repair and dropping the Avis vehicle in Johannesburg (not Bloemfontein) because Discovery brought our vehicle to Johannesburg, we cannot get through to any of their claims staff, nor managers. We can only hope and pray that this attempt to get their attention will work.. what more do they need, more complains on other social media platforms? Below, a breakdown of each individual and date we spoke to, all advising that Natasha (their manager) will be in touch: - 15 Dec: Accident happened before Bloemfontein. - 23 Dec: Claim re-allocated to a new Claims Administrator (Lebogang Makgato) - 6 Jan: Tabo/Tobo - waiting for assessment report. No feedback. - 12 Jan: Nellie - transferred to a specialist with no answer. Phoned again. - 12 Jan: Zia - transferred to a specialist. - 12 Jan: Tabo/Tobo - escalated to management and advised management would be in touch. Original assessment was booked for the 21 Dec. Tabo/Tobo advised nothing was done and vehicle was not assessed yet. Rebooked assessment. - 14 Jan: Nobile - advised Natasha will be in touch. - 14 Jan: Jackie - advised Natasha will be in touch. - 8 Feb: Cindy - on a phone call with Avis and Cindy, Cindy advised she will get a manager to contact us. Never happened. - 24 Feb: Lebogang - emailed us asking if we received our vehicle. They vehicle is still at the repair center. Clearly Discovery doesn't know what is going on with the repair of the vehicle? - 28 Feb: 3 phone calls, over 2 hours of waiting whilst I type this up, and getting told Natasha is not at her desk, but she'll phone me back... Doesn't the above just sound frustrating? It's the 28th of Feb, no repaired vehicle but a hefty R9000.00 deducted from our account. Fun.
53 replies
55 months ago
Rude Call Agent
I had an extremely rude call agent put the phone down on my ear as I was trying to explain to her why certain things cannot happen and why she cannot get in contact with certain people on the contract. 060 075 1228 is the number who phoned me and I am unable to phone back as it says "your call is restricted".
106 replies
59 months ago
McDonalds Grey Owl
McDonalds Grey Owl - their Ice Cream machine is always broken.. this is vey unprofessional and I think it is laziness because they do not want to clean the machine each night.
0 replies
60 months ago
1 Estate in every area in Gauteng
Posts their property for Lion Pride in every single area in Gauteng... won’t be surprised if I find this listing in Cape Town... Tamlin van Heerden clearly cannot do her job correctly...
265 replies
61 months ago
OFFICIAL COMPLAINT - Ashleigh Jacobs and Dominique Nicholson
They are requesting multiple Late Department Penalty and Vehicle Licence Fees for the same licence disk. Withholding Licence disk which they have printed at their offices to squeeze some more money out of me. Ashleigh Jacobs who is supposed to be in charge of the Licence renewal department will not phone me and utterly refuses to reply to any email. I was promised that Dominique Nicholson, customer support team leader, will call me in "5-10min", 1 hour later, and nothing... This is a 4 month struggle. I am the second person to complain about the bad service of Ashleigh Jacobs today.
53 replies
80 months ago
Vodacom Stealing PAID airtime
After months of not using a sim card and waiting for the contract to end, finally being able to cancel the contract, they decide that the airtime which was built up over all the months and PAID for, will be removed from the sim because “I am not on the contract anymore.”. Vodacom Cresta did not advise that this will happen.
210 replies
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5 Star
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4 Star
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3 Star
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2 Star
1 (11.11111111111111%)
1 Star
8 (88.88888888888889%)