Very Happy

I purchased an Ingco 328-piece tool cart from Northern Bolt and Tools, and overall I had a very positive experience.

The delivery was fast, and before shipping, Northern Bolt contacted me to inform me that three tools were missing from the cart. They clearly explained the situation and gave me two options: • ship the tool cart immediately and send the missing tools later once they received them from Ingco, or • wait until the tool cart was complete before shipping.

Since I needed the cart right away and the missing tools were not urgent for me, I chose to have it shipped immediately.

After the call, I realized I hadn’t asked for written confirmation about the missing tools, but Northern Bolt fully kept their word. They followed up promptly and later sent the missing tools as promised.

I’m very happy with their communication, honesty, and customer service. Northern Bolt and Tools handled the situation professionally, and I will definitely continue buying my tools from them.