Unprofessional and disrespectful behaviour

On the 21st September 2022, I purchased nine (9) LED Poiled nano floodlights (2x50W, 7x30W) from Northside Electrical Ballito branch. They were installed by a professional electrician during October 2022. Around December or January 2023, I noticed that a 50W floodlight had moist inside the glass and the brightness had since decreased. That came as a shock to me as I understood that I had purchased a quality product from a reputable supplier. I was however not bothered much as the floodlights carried a 2 year warranty.

On the 9th June 2023, I returned (Ballito branch) the moist affected light together with a 30W floodlight that had also burnt during the period. At the store, I was informed that both light's warranty had expired to which I argued that I've had the lights for less than 1 year from the date of purchase. This issue was then resolved and the 30W light was exchanged. The problem started when the staff refused to exchange the moist affected 50W light citing possible installation flaws. The argument led to the team (Sizwe) escalating the complaint to the manufacturer Poiled Lighting at about 16h00. The consultant at Poiled was so rude and shouting, claiming that the installation was not done properly and water may have accessed the light through the cable. I told him to refrain from addressing the customer in such an unprofessional manner. I told him that the floodlight cable was fitted inside the protective round box, and there is no way water would have accessed the light through the cable. He continued to be disrespectful and dropped the call on my ear. This happened in the presence of the Northside team.

The Northside team had seen that the lights were fitted in the round box, however they failed to intervene and protect me as their customer from the abusive version of the supplier. After call, the Northside team disputed and *******ed the version of the supplier however, they told me that there is nothing that they can do to assist me, and gave me back the damaged light. I told them that they run a risk of this matter being escalated to Hellopeter, to which they were not bothered.

Both Northside and Poiled Lighting has dismally and deliberately failed to act in line with their customer service values. They have undermined the very basis of customers service, in the process enfringe on my rights to be treated with respect and dignity.