SN
Siyabonga N
Active since Mar 2022
9
Reviews
0
Industries
Reviews
9 reviews2 months ago
Updating of the poli...
Updating of the policy was quick and the consultant was professional
53 replies
5 months ago
Great professionalism from phumziwe ulana
Great professionalism from phumziwe ulana. The call was quick and issue resolved
71 replies
21 months ago
Well done Funeka Maqeku
I needed to arrange a device fitment and Funeka Maqeku was so professional and efficient in ensuring that a technician assist me on the same day, though being in a remote area.
56 replies
23 months ago
Poor customer service at Sleepmasters piet retief
I bought a bed on the 4th March 2024 (cash sale) at Sleepmasters Piet Retief. On the 24th April I noticed that the mattress makes noise as if something inside is broken. I reported the matter at the store on the 26th April and I was advised by the staff to take a photo of the bed and report the matter to the manager. I therefore reported the matter to one Gift Msibi officially on the 29th April. To date no one has contacted me regarding the way forward. I find this behaviour to unacceptable and I am likely not to ever buy any product from Sleepmasters again due to this experience.
0 replies
33 months ago
Unsatisfactory service
It has been two months since I changed my banking details and shared same with miway, but the latter continues to debit from the old closed bank account. This has placed my insurance policy at jeopardy. On the 29th June 2023 I spoke to Lindiwe Maseko via WhatsApp who undertook to escalate the query to her supervisor, but she never bothered to provide feedback. Today I spoke with Bongekile Mntaka indicated that the debit was sent to the old bank account yet again. What is confusing is that the policy document reflects the new banking details but the order goes to the outdated banking details. Bongekile suddenly stopped replying to my text, which I found to be unprofessional and disrespectful especially under these circumstances
120 replies
35 months ago
Unprofessional and disrespectful behaviour
On the 21st September 2022, I purchased nine (9) LED Poiled nano floodlights (2x50W, 7x30W) from Northside Electrical Ballito branch. They were installed by a professional electrician during October 2022. Around December or January 2023, I noticed that a 50W floodlight had moist inside the glass and the brightness had since decreased. That came as a shock to me as I understood that I had purchased a quality product from a reputable supplier. I was however not bothered much as the floodlights carried a 2 year warranty. On the 9th June 2023, I returned (Ballito branch) the moist affected light together with a 30W floodlight that had also burnt during the period. At the store, I was informed that both light's warranty had expired to which I argued that I've had the lights for less than 1 year from the date of purchase. This issue was then resolved and the 30W light was exchanged. The problem started when the staff refused to exchange the moist affected 50W light citing possible installation flaws. The argument led to the team (Sizwe) escalating the complaint to the manufacturer Poiled Lighting at about 16h00. The consultant at Poiled was so rude and shouting, claiming that the installation was not done properly and water may have accessed the light through the cable. I told him to refrain from addressing the customer in such an unprofessional manner. I told him that the floodlight cable was fitted inside the protective round box, and there is no way water would have accessed the light through the cable. He continued to be disrespectful and dropped the call on my ear. This happened in the presence of the Northside team. The Northside team had seen that the lights were fitted in the round box, however they failed to intervene and protect me as their customer from the abusive version of the supplier. After call, the Northside team disputed and *******ed the version of the supplier however, they told me that there is nothing that they can do to assist me, and gave me back the damaged light. I told them that they run a risk of this matter being escalated to Hellopeter, to which they were not bothered. Both Northside and Poiled Lighting has dismally and deliberately failed to act in line with their customer service values. They have undermined the very basis of customers service, in the process enfringe on my rights to be treated with respect and dignity.
0 replies
36 months ago
Bheki was so helpful, sympathetic and professional
Bheki was so helpful, sympathetic and professional. He anged with me as if we knew each other for some time. He did keep the promise to arrange a tow truck at our agreed time. He checked on the progress to ensure that I'm sorted. Keep it up Bheki
53 replies
42 months ago
Poor communication
Poor communication strategy. They must just stop the whatsapp platform, it's useless and frustrating. I've even sent numerous emails to their finance email for laybuys, they don't bother to respond.... It's been two months already
399 replies
50 months ago
Simoney Howie
I rate Simoney's customer service and thoroughness quite high based on my experience in dealing with her. I have no doubt I'll further enjoy exceptional service from her going forward
53 replies
Review Distribution
5 Star
4 (44.44444444444444%)
4 Star
1 (11.11111111111111%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (44.44444444444444%)