absa norwood mall - horrible customer care

<p>I have recently applied for a credit card at the branch , shockingly it took over 2 weeks and over 5 phone calls to actually get the proper quotation sent to me- eventually this was done and i was told on the 5th of may that all was in order and i would hear from the bank once the card was ready for collection- on the 12th of may still no feedback whereby i contacted the branch again and was told the card was not there and that they would call/sms me. today being the 16th i decided to visit the branch considering i had still not received any sms/call from them , whereby i found that the card was at the branch from the 12th- when i asked the agent why i was not contacted he looked at me with a blank look and could not provide me with feedback, he then said i needed to activate the card etc - which i was taken to another consulting room for- after 2 attempts there he says there seems to be an error lets go to another computer , which we did , which also failed, we did this back and forth for 20 minutes until he decided to tell me that the system had issues, he was then after 20 minutes deciding to call support. i asked him what is the way forward and all he could say was "how is your day looking? as if to say i dont have anything better to do but keep comming to the branch. he could not identify the issue or provide me with a solution. i then asked for the manager and a lady name Khanyi came to the fromt - note no apology was given or assistance offered by her - she just stated we are offline - i asked her again what was the way forward to which she stated go to another branch - i explained again i had left work to come here and it was not that easy to run around. she had no feedback for me. i was so dissatisfied with the service from a manager of the bank - i had to then ask will me comming back another day help? or can you call me when you are online to which they then said ok- as a customer these are options managers are to provide. i am so shocked at the way the branch is run. try going to nedbank or standard bank you really feel valued , however at ABSA you are met with gloomy faces as if we are are inconvience to them. shocked. lets see if i do get contacted now to have the problem resolved </p>