BS
bash S
Active since May 2015
5
Reviews
0
Industries
Reviews
5 reviews9 months ago
Disgusting service and request for refund
Ive submitted a few invoices to fedhalth over my years with them none of them were paid. I recently had a claim and called from may for payment or assistance. Either no one replies or no one cares when u get through to an agent at all They speak to u as if they are doing u a favor and no one gets back to you. . My service provider sent a motivational letter recently and they responded they are processing the claim A week later and numerous emails later no reply I called and spoke to an agent named Nash Nash - reference 310725q26xmd I explained everything and to my surprise realised the claim was never even updated by them. How they send me the email is beyond me if the claim wasnt updated. Ive asked him to escalate the matter with his manager Kgomotso which he stated he would and he would call me back. I said I will give him till coz to update me. Needless to say him and all other agents ive spoken to are yet to call. Over and above that I have cancelled my membership in June allowing a month's notice for July. I received a letter confirming my termination. Yet on 1 August my debit goes off. I request my claims be paid and my premium be refunded for August and no further debits of my account. . Can someone ,anyone please assist . Im disgusted with the level of service fedhealth offers and soon there will be no members left
53 replies
109 months ago
absa norwood mall - horrible customer care
<p>I have recently applied for a credit card at the branch , shockingly it took over 2 weeks and over 5 phone calls to actually get the proper quotation sent to me- eventually this was done and i was told on the 5th of may that all was in order and i would hear from the bank once the card was ready for collection- on the 12th of may still no feedback whereby i contacted the branch again and was told the card was not there and that they would call/sms me. today being the 16th i decided to visit the branch considering i had still not received any sms/call from them , whereby i found that the card was at the branch from the 12th- when i asked the agent why i was not contacted he looked at me with a blank look and could not provide me with feedback, he then said i needed to activate the card etc - which i was taken to another consulting room for- after 2 attempts there he says there seems to be an error lets go to another computer , which we did , which also failed, we did this back and forth for 20 minutes until he decided to tell me that the system had issues, he was then after 20 minutes deciding to call support. i asked him what is the way forward and all he could say was "how is your day looking? as if to say i dont have anything better to do but keep comming to the branch. he could not identify the issue or provide me with a solution. i then asked for the manager and a lady name Khanyi came to the fromt - note no apology was given or assistance offered by her - she just stated we are offline - i asked her again what was the way forward to which she stated go to another branch - i explained again i had left work to come here and it was not that easy to run around. she had no feedback for me. i was so dissatisfied with the service from a manager of the bank - i had to then ask will me comming back another day help? or can you call me when you are online to which they then said ok- as a customer these are options managers are to provide. i am so shocked at the way the branch is run. try going to nedbank or standard bank you really feel valued , however at ABSA you are met with gloomy faces as if we are are inconvience to them. shocked. lets see if i do get contacted now to have the problem resolved </p>
0 replies
115 months ago
POOR/NO SERVICE
<p>I have requested for the price lock decorder on 28 October 2016- i was sent an sms stating that my application was approved and i was requested to email my credit documents which was done on 31 october 2016. Thereafter i received an email stating that i will get a call in 24 hours.</p> <p>case numbers created - ********** 8-c1 /c2/c3</p> <p>i didnt receive feedback as promised- i have since contacted the customer care department over 5 times - speaking to different agents who advised me that they will escalate the matter and i will get feedback in 24 hours - to date no one has contacted me a whole 18 days later.</p> <p> </p> <p>i have spoken to two team leaders Pearl and Vuyokazi who have stated that they will assist which never happen either.</p> <p>no one can provide me with feedback via customer care or via the email helpline.</p> <p> </p> <p>i am disappointed to say the lease considering the adverts about DSTV and the quick turn around time</p> <p>i am a first time purchaser and am shocked at the service received. Not to mention the inability of the staff at dstv to assist</p> <p> </p> <p>disgusted </p>
112 replies
133 months ago
poor service
recently visited norwood pizza hut. the one night they had no pepperoni the next day no feta no mushrooms no sweet chilli sauce no large boxes for the pizza. so they decide to use two boxes for one pizza. you get home open the box only to find its dismantled. really pathetic considering its a new store. they should prepare properly before opening up.<br> disappointed
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
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2 Star
1 (20%)
1 Star
3 (60%)