Terrible Service from Nothemba George Attorneys notaries and conveyancers

Good day,

I'm so disappointed of the unprofessionalism that I received from Nothemba George Attorneys notaries and conveyancers on the 14 October 2024. I texted Nothemba on the 25 September 2024 through whatsapp but she didn't respond and I tried to call her to no avail. I texted her again on the 2nd of October 2024 and this time she responded on whatsapp. She gave me 2 numbers that I must call from her office. I called one of the ladies by the name of Aviwe, whom I told what my issue is from the 2nd of October 2024 and she promised to get me the details I wanted. I kept following up with her regarding the information I wanted on the file during the time they were doing the ownership transfer of my house from the old owner to my name. First she said the file is old it must me in the storage she hasn't get the time to go and look for it, until last Thursday (10 October 2024) where she promised to make some time same day or the following day but she didn't.

I escalated this matter to Nothemba, who refused to grant me access to the file and she said the file belongs to the office, not sure if she's referring to her office. While I was insisting to get the file she blocked my number, which I find very unprofessional. And by refusing me this file she is contravening with The Promotion of Access to Information Act, and I feel she should have known better and acted in accordance with (PAIA).