Unprofessional Owner Conduct

Complaint Summary: Unprofessional and unacceptable conduct by the owner, ***le, despite excellent staff.

Details: Nova Boutique Hotel has capable, professional, and courteous staff who do their work well. Unfortunately, my experience was severely undermined by the conduct of the owner, ***le.

While I was a paying guest, I was threatened with having the police called, referred to as a trespasser, and spoken to in a rude and degrading manner, including comments about how I “stand like I own the place.” These remarks were unprovoked and entirely inappropriate in a hospitality setting.

Outcome: The owner’s behavior overshadowed what should have been a pleasant stay and negated the otherwise excellent service provided by the staff. As a result, I will not be returning and would caution others to be aware of this risk.

Desired Resolution: Acknowledgement of the incident and a commitment to professional conduct towards all guests, regardless of race.