WARNING Novela is not ethical - do not buy from them!

I want to warn people not to buy from Novela! They are dishonest and do not honour their word. They claim to have a full refund within 30 days guarantee when in fact they keep the returned goods and do not refund you! I ordered something on Black Friday sale last year and it was not as described. I contacted them and made plans to return the goods via courier. The goods were safely delivered and then I neve received my refund. I kept asking and every excuse under the sun was made to me. Eventually I had to log a dispute with my bank and they took it up with Visa who instituted the refund.