Temu ****, do NOT order

Beware of Novi Cape Town – Misleading Ads and Terrible Service

I ordered three handbags from Novi in early September 24, enticed by their Facebook ad that made them look like a genuine Cape Town company creating handmade leather bags. I browsed the website in detail, believing I was supporting a local, quality business. I decided to invest a bit more because I wanted authentic leather bags – but I couldn’t have been more wrong.

It turned out the it was a front for Temu, which were not the high-quality, local products I had expected. The smelt strange and were extremely low quality / budget bags not at all aligned with their price tag.

When I tried to request a refund, I was met with AI-generated responses, and despite Novi's advertised "14-day money-back guarantee," I was given no return address or actual support. This blatant disregard for consumer rights goes against their own terms and conditions on their website as well as South Africa's Consumer Protection Act.

I still see Novi's ads on Facebook, which makes it even more frustrating to see others fall into the same trap. I lost R3,000 to a Temu ****.

Save yourself the hassle – do NOT order from Novi Cape Town. It’s a waste of time and money, and the misleading advertising is deeply *********.