NP Legal1 – R260 Unauthorized Debit Order from FNB for Years, Bank Unable to Revoke

I am writing on behalf of my cousin, who has had R260 deducted every month from their FNB account by NP Legal1 for over two years, totalling thousands of rands. These deductions were never authorized or signed for.

We visited an FNB branch in mid‑July 2025 to dispute and reverse the debit orders. However, the consultant said the account was “blocked” in some internal way, and declared the funds “irreversible”. They could not provide meaningful assistance or clarity.

This pattern matches numerous complaints online, with others describing similar continuous R260 debits, lack of consent, and refusal of reversal by banks. NP Legal1 appears to be operating via undisclosed debit orders and misleading clients.

I have zero expectation that NP Legal1 will respond, but I’m posting this publicly for others to be aware.

- To any legal advisors, consumer protection officials, or fellow consumers: - How should one proceed to recover these unauthorized deductions? - Which regulatory authority or ombudsman is best suited for pursuing a reversal or lodging a complaint? - Are there banks or services that can block recurring deductions like these completely?

If NP Legal1 does respond, I expect them to provide:

- Documented proof of consent or a signed agreement authorizing the debit orders, - A full refund of all unauthorized deductions, - A clear explanation of any service they claim to have provided.