TK
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Active since Nov 2015
6
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6 reviews9 months ago
NP Legal1 – R260 Unauthorized Debit Order from FNB for Years, Bank Unable to Revoke
I am writing on behalf of my cousin, who has had R260 deducted every month from their FNB account by NP Legal1 for over two years, totalling thousands of rands. These deductions were never authorized or signed for. We visited an FNB branch in mid‑July 2025 to dispute and reverse the debit orders. However, the consultant said the account was “blocked” in some internal way, and declared the funds “irreversible”. They could not provide meaningful assistance or clarity. This pattern matches numerous complaints online, with others describing similar continuous R260 debits, lack of consent, and refusal of reversal by banks. NP Legal1 appears to be operating via undisclosed debit orders and misleading clients. I have zero expectation that NP Legal1 will respond, but I’m posting this publicly for others to be aware. - To any legal advisors, consumer protection officials, or fellow consumers: - How should one proceed to recover these unauthorized deductions? - Which regulatory authority or ombudsman is best suited for pursuing a reversal or lodging a complaint? - Are there banks or services that can block recurring deductions like these completely? If NP Legal1 does respond, I expect them to provide: - Documented proof of consent or a signed agreement authorizing the debit orders, - A full refund of all unauthorized deductions, - A clear explanation of any service they claim to have provided.
0 replies
15 months ago
Extremely Disappointing Experience with Uber Eats and KFC Kensington
On Sunday, January 6th, I placed an order with KFC via Uber Eats. My delivery instructions were clear: if I didn’t answer, the courier should leave the order at my door. Unfortunately, I missed the courier’s call when they arrived. I received a message notifying me that the courier had been to my address and attempted to contact me, but I didn’t respond. When I went outside to retrieve my order, it wasn’t there. I contacted Uber Eats support to resolve the issue, but the response was frustrating. They claimed they couldn’t issue a refund because the courier had arrived at my location and tried calling me. They also provided a photo as proof of delivery. However, the photo clearly shows the food still inside the courier’s bag, which indicates it was never left at my door as per my instructions. If the food wasn’t left at my address, I assumed it must have been returned to the store. I explained this to Uber Eats support and made it clear that I didn’t want a refund—I simply wanted to pick up the food I paid for. Despite my repeated attempts to clarify this, they kept responding with the same canned message about not being able to issue a refund. This experience has been incredibly disappointing. I paid for food that was never delivered, and despite my reasonable request to collect it myself, I was met with no support or resolution. This lack of accountability and customer service is unacceptable.
0 replies
60 months ago
Telkom ADSL
I have a month-to-month internet contract with Telkom. I've been struggling with connection for months since last year. It’s on and off. The phone line it's connected to is also as bad. It has noises. You can't even hear people clearly during calls. I've logged faults with them too many times. The technicians would always come, do what they do, then leave. It would then be better for maybe two hours or so, then go back to the way it was. I'm always having to buy data just so I can work since I work from home, then hotspot my son for school, as he schools online. I called three weeks ago to log the same fault again. As always, they told me they would send a technician to come and fix it. Nobody ever came. I later received a message saying that this case has been closed as an Openserve technician has just completed the order at my premises. But nobody ever came to my premises ever since I called them. Then how is the case closed? We called them again yesterday to report the same fault. The agent checked from his side and found out that the problem is on the lines outside. They again said they will send a technician and gave me a reference number (100ATK200521). After that, he still stresses the point that if the problem is on my side, I'll be charged a certain amount of money. What about all the money that I'm paying every month without any problems, but still not getting my needs met, and having to spend even more money by buying data so that I can work? It’s even off right now as I’m writing this. I'm fed up with this now. I want to cancel and change to another service provider, but I'm not sure which one is better and not too expensive. May you please advise.
0 replies
125 months ago
Still waiting for my phone, two months later.
Since my mother's phone went to them for repairs. They later told me it was sent to, is it PE or East London by Mtn insurance, I've now forgotten cos it's been too long. It's still there even now. It's like no one wants to take responsibility for this mistake. I wrote to you a while back, and they contacted us(me and my mother) weeks ago. The manager told us he's on top of it. He promised to sort it out and get back to us. We are still waiting even now. It's been two months since the phone went for repairs, and she's paying insurance. Mtn insurance seems to be very unreliable when it comes to insurance claims. whereas they don't encounter any problem when taking our monies every month. When is my mother going to get her phone back?
75 replies
126 months ago
I'VE GIVEN UP ON THEM
My mother, Rachel Kgomongwe took her cellphone to Edgars in Greenstone Mall for repairs on the 9th of November. The phone was collected from Egdars Greenstone (Johannesburg) for repairs by Mtn Insurance. After repairing the phone, they decided to send it to Port Elizabeth. How did that happen, when the phone was collected from Jo'burg? How did it end up in PE? Now none of them wants to take responsibility for sending the phone that far. Whenever my mom goes to Edgars to go and inquire about the phone, she gets told stories. She's now tired of running after them. What must be done for her to get her phone back? Who's supposed to fetch it from PE?
75 replies
126 months ago
Mtn STILL NOT TO BE TRUSTED
Mtn did respond to my report, after I reported them on Hellopeter. They finally collected the phone, and left me with a loaned phone. Unfortunately this loaned phone was FAULTY. I never was able to use it, not even once. I wrote to Mtn and told them. I was told the matter will be attended to. I'm still waiting even now, two weeks later. I don't know what it is that Mtn needs me to do now. Please I need a phone.
75 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
4 (66.66666666666667%)
1 Star
2 (33.333333333333336%)