unaothorise debit order

Complaint Letter to Hello Peter

Subject: Complaint against Legal Cover and Consultant Makoma

Dear Hello Peter Team,

I am writing to express my disappointment and frustration with NP Legal Cover and their consultant, Makoma. Recently, I was contacted by Makoma, who offered me a voucher for NP Legal Cover without fully explaining the services provided. She promised that I would receive a phone call before dispatching the voucher, but I never received either the call or the voucher.

The Issue To my surprise, I saw a debit order from NP Legal Cover on my bank statement, and I was unable to stop or reverse the transaction. When I contacted NP Legal Cover, I was verbally told that the debit order was cancelled, and the bank managed to stop further debits. However, I lost money due to two transactions.

Poor Service I had high hopes when Makoma promised to investigate my case, but she became unresponsive after I asked her to provide NP Legal Cover's contact details. This experience has left me feeling misled and frustrated.

Request I urge NP Legal Cover to review their sales practices and ensure that their consultants provide accurate information to clients. I also request that they take steps to prevent similar incidents in the future.

Warning to Others I want to caution others about NP Legal Cover's business practices and advise them to be cautious when dealing with similar companies. I hope that by sharing my experience, I can help prevent others from falling into the same trap.

Sincerely, Eunice