EM
Eunice M
Active since Jul 2017
12
Reviews
0
Industries
Reviews
12 reviews3 months ago
********* behaviour
I am writing to formally lodge a complaint regarding misleading and ********* conduct by a consultant who contacted me, allegedly representing Blu Credit Deals, and who later referred me to 1Life Direct. I was contacted by a Blu Credit consultant who informed me that I was *pre-approved for a loan*. As I was actively seeking a loan at the time, I agreed to proceed with the application. During this conversation, I was told that I needed to join a “rewards programme” in order to qualify. I declined this option after reviewing complaints on HelloPeter from consumers who struggled to cancel the rewards programme. The following day, I received another call and was advised that if I did not take up the rewards programme, I would instead need to take out a policy with **1Life Direct** in order to “boost my credit profile” and qualify for the loan. Due to my urgent need for the loan, I comp**** with these instructions. I was provided with a WhatsApp number (**068 105 6921**) and instructed to submit my **three months’ bank statements, proof of residence, certified ID copy, and policy documents**, which I did on Monday. Despite submitting all requested documents, I received no response. I then made several telephonic follow-ups and was given multiple contact numbers for the loan division. When I eventually managed to speak to a consultant, I was informed that **there was no loan application on the system at all**. This was extremely alarming. The consultant I later spoke to, named **Gosiame**, confirmed that the person who referred my details to 1Life Direct was not honest. At this point, I am unsure whether this was gross misrepresentation or an attempted ****. However, it is deeply concerning that consultants appear to be incentivised to earn commissions in a manner that results in deception of consumers. I wish to formally warn other South Africans that **Blu Credit Deals does not appear to exercise proper oversight over its consultants**, and that consumers are placed at risk of being misled. I further urge **1Life Direct** to ensure that consultants acquire customers through honest and transparent means, not through deception or false promises of loan approvals. I am extremely disappointed by the manner in which technology and access to personal information are being misused to exploit consumers who are already financially vulnerable. I trust that this complaint will be taken seriously and investigated accordingly. Yours sincerely,
0 replies
3 months ago
unauthorised debt order
I am deeply unhappy with how this matter is being handled. I am aware of your company’s reviews on Hello Peter, where only 3 out of 10 clients expressed satisfaction. Given what I am currently experiencing, I am unfortunately not surprised by these reviews. I was promised feedback by 15:00, despite it being known that staff would be attending an end-of-year function. This raises serious concerns about whether my matter was ever intended to be addressed within the promised timeframe. I must ask whether I am being taken seriously in this process. I have not yet formally started doing business with your company, yet this experience has already created doubt and the impression that we are beginning on the wrong footing. I expect to be treated with seriousness and respect, especially given the financial distress this situation has caused. I trust that this matter will now be handled with the urgency and professionalism it deserves.
0 replies
4 months ago
unathorise debt order
Public Alert to Fellow South Africans – My Experience with RS Financial Services I would like to alert fellow South Africans who may be in a similar financial position, especially those struggling with affordability of debt and considering debt remediation instead of debt review. I was in contact with RS Financial Services, where the consultants explained that my debt interest would be reduced, allowing me enough money to survive while remaining in good credit standing. This initially gave me relief, as I believed their assistance would help me manage my finances better. However, while the process was ongoing, I continued to research the company’s legitimacy and came across several concerning reviews on HelloPeter. This made me uncertain about proceeding. I was asked to complete forms and submit three months’ bank statements and a copy of my ID, but due to multiple commitments and my growing doubts, I did not complete the application nor submit the required documents. I was also not sure that I wanted to proceed with debt remediation. Despite this, on 15 December, an amount of R2,500 was debited from my bank account by RS Financial Services, allegedly as an instalment towards my debts. This came as a shock, as no contract had been signed, and my application was incomplete. I immediately contacted the consultant handling my account to query the debit. I was informed that my matter had been escalated. Since then, I have been given the runaround. I have continued paying my creditors directly, yet the R2,500 was still debited, and to date I have not received a clear explanation of where the money went. I have repeatedly requested a refund of the R2,500, but no positive feedback has been provided. Even the consultant advised that she is still awaiting feedback from the finance department. I have been following up for a long time, including requesting Franzelle to assist with the refund, without success. I want to make it clear that I do not owe RS Financial Services, I did not sign a contract with them, and I am not intending to do business with them in the future. Unfortunately, the relationship started on the wrong foot, and my trust has been broken. Please, fellow consumers, do thorough research and be cautious so that you are not put in a similar situation.
0 replies
11 months ago
unaothorise debit order
Complaint Letter to Hello Peter Subject: Complaint against Legal Cover and Consultant Makoma Dear Hello Peter Team, I am writing to express my disappointment and frustration with NP Legal Cover and their consultant, Makoma. Recently, I was contacted by Makoma, who offered me a voucher for NP Legal Cover without fully explaining the services provided. She promised that I would receive a phone call before dispatching the voucher, but I never received either the call or the voucher. The Issue To my surprise, I saw a debit order from NP Legal Cover on my bank statement, and I was unable to stop or reverse the transaction. When I contacted NP Legal Cover, I was verbally told that the debit order was cancelled, and the bank managed to stop further debits. However, I lost money due to two transactions. Poor Service I had high hopes when Makoma promised to investigate my case, but she became unresponsive after I asked her to provide NP Legal Cover's contact details. This experience has left me feeling misled and frustrated. Request I urge NP Legal Cover to review their sales practices and ensure that their consultants provide accurate information to clients. I also request that they take steps to prevent similar incidents in the future. Warning to Others I want to caution others about NP Legal Cover's business practices and advise them to be cautious when dealing with similar companies. I hope that by sharing my experience, I can help prevent others from falling into the same trap. Sincerely, Eunice
0 replies
15 months ago
i need my refund
am writing to follow up on my refund request, as per the attached letter. Despite numerous follow-ups, I have yet to receive my refund. Each time I contact your team, I am instructed to follow steps that I have already taken, which has been frustrating and inefficient. During my latest phone call on January 6, 2025, I was assured that the refund had been processed. However, my bank has confirmed that no refund has been received. I requested a written confirmation of the refund, but this has not been provided. The prolonged holding times on the phone, often exceeding an hour, have made it difficult to resolve this issue. I am extremely dissatisfied with the level of customer service I have received from FlySafair. I urge you to expedite my refund and provide a written confirmation of the refund as soon as possible. I hope that in the future, FlySafair will take steps to improve its customer service and prevent similar experiences
0 replies
15 months ago
Request Refund
Subject: Refund Request for Unused Ticket and Poor Service Experience Booking Reference: FA848 Flight Details: OR Tambo (Johannesburg) to Bloemfontein, 10 October 2024, Departure Time: 12:40 Dear Sir/Madam, I am writing to express my extreme disappointment and frustration with the service rendered by your airline on 10 October 2024. Despite arriving at OR Tambo airport with ample time to check in, my daughter was informed that she had missed her flight. Background: - Purchased ticket online through FNB App for the flight from OR Tambo to Bloemfontein on 10 October 2024. - Arrival time at the airport: 11:40 (59 minutes before departure). - Encountered long queues with only 3 counters open. -My daughter was denied a boarding pass due to alleged lateness. The issues that we encountered are as follows: 1. Inefficient check-in process. 2. Insufficient staffing (only 3 counters open). 3. Unfair denial of boarding despite arriving 59 minutes before departure. Consequences: - Forced to purchase another ticket to ensure daughter's travel to Bloemfontein. - Financial burden due to unexpected additional expenses. -Incurring parking fees, as I was to drop and go, I had to pay R180 for parking Requests the following: 1. Full refund for unused ticket 2. Expedite investigation into this matter, including review of CCTV footage. Supporting Documents to be attached are : -The flight summary is attached. - Proof of purchase attached. Disagreement with Counter Assistant's Response: The counter assistant's suggestion to reschedule instead of refund is unacceptable, as I had already incurred additional expenses to purchase another ticket. Resolution: I kindly request a prompt resolution, including a full refund for the unused ticket. If the issue remains unresolved, I will seek further action. Thank you for your attention to this matter. Eversince we have been receive acknowledgement for the refund and we were told tha there are steps they are following before refund can be done, when i ask which step is my query am not given a definate answer, i have been calling them once a week to be made to hold for hours without success, the last phone call made was told my refund has been done i should check my bank, when i call the bank there is no refund they asked me to request the confirmation of refund in writing, i did that still without success. i cant be taken from one pillar to the other without success. it was their mistake to close the boarding pass before time. its been long i want my refund, will never use their airline ever again. everyday i see bad reviews regarding flysafair.
0 replies
19 months ago
over charged for repairing
Subject: Unfair Treatment and Excessive Charges for Device Repair under Warranty Dear FNB Device Division Team, I am writing to express my extreme disappointment and frustration with the service I received from your division regarding my defective Samsung A04 device. Despite being under warranty, I was slapped with excessive charges for repair and courier fees. Background: - Purchased Samsung A04 in August [2023} ] on a 24-month installment plan (R99/month) - Device malfunctioned two weeks after purchase, displaying reboot message - Contacted technical support, followed troubleshooting steps, and sent device for assessment - Received quotation for repair, exceeding device value - Informed that warranty does not cover damage due to cracked screen Issues: 1. Excessive repair quotation: The quote I received was unreasonably high, considering the device's value. 2. Un disclosed courier fees: I was not informed about the R250 courier fee until after I rejected the quote. 3. Warranty issues: Cracked screen renders warranty void, yet I was not informed of this before sending the device. 4. Remaining installment payments: Will I be liable for the remaining 12 months of installments for a non-functional device? Concerns: - Lack of transparency regarding costs and warranty conditions - Unfair charges for repair and courier services - Unclear communication regarding device assessment and quotation process - Uncer*****y about installment payments for a defective device Requests: 1. Reconsider the repair quotation and provide a reasonable estimate. 2. Waive or reduce the courier fee. 3. Clarify warranty conditions and provide written documentation. 4. Address installment payment obligations for the remaining 12 months. Resolution: I request a prompt resolution to this matter, ensuring fairness and transparency. If unresolved, I will seek further action. Contact Information: Phone: [0609729435] Email: [EuniceM@dalrrd.gov.za] Thank you for your attention to this matter. Sincerely,
53 replies
26 months ago
struggling to get money back when returning the merchandise
my daughter bought a dress and after two days she was not happy with the purchase she decided to return the dress, upon arriving at the shop she was told they don't have cash she must come back on Saturday. She did what she was told, on Saturday same story no cash available she must go back they can phone her when cash is available, my daughter she is in boarding school she can not leave the school premises when truworths summoned her to come get the money, already turndown twice, is inconvenience for her to get permission to go and still come back without was she was hoping to get, am very disappointed because i even try to intervene and speak to the shop assistant who did confirm that is unfortune that they are unable to assist her .
58 replies
36 months ago
KFC Mabopane Square
I had ordered a dunked crunch burger box, which according to my knowledge includes the actual burger, fries, a piece of meat, and a cold drink. But I only received my burger and a cold drink. What really happened to the rest of my meal, we'll never know
0 replies
38 months ago
Mr Sithole pot plants in mamelodi
I saw the advert on market place. There was guy named Mr. R Sithole, residing in Mamelodi selling pot plants. I made enquiring as how much the pots cost and i told him will order when I am ready, I ended up placing an order and I paid deposit after paying deposit I was waiting for him to tell me when will he deliver instead he demands more money cause he did not finish making the pots. I end up paying the balance. when he supposed to mention when will he deliver he took his time to respond to the whatsapp and he mentioned delivery dates that were never honored. Guys when buying from people selling from market place please insist on COD. people are risking their potential business by not being honest. his cellphone number is 0799731730
0 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
9 (75%)