NRB Risk Solutions need to get their act together

I am paying off an account through NRB Risk Solutions. I keep on receiving e-mails from Mr Nkosekhaya April from that company. These e-mails specify that: "Numerous efforts have been made and NRB has accommodated you as far as possible, however no payment efforts have been forthcoming from your side". It continues by threatening me that: "If no payment is received within the next 48 hours, then NRB will have no choice other than to escalate your account to the next level in the collections process, and your credit RECORD will be negatively affected".

I have thus sent a response to Mr April on 25 September 2025, requesting him to be more specific regarding the so-called efforts that NRB has made. I continued to indicate that I resent his statement that no payment efforts have been forthcoming from my side, especially as I have paid every month from April until August. I acknowledged that I did not pay for September, but I did have a problem for that month. I continued by making a new payment arrangement, which I would have honoured from October.

I did not receive so much as an acknowledgement of receipt from Mr April. Instead, he keeps on sending me the exact same e-mail. Stating how NRB has made so many efforts and how I am not making any efforts to pay. I have received two such e-mails from him today, in spite of my e-mail of 25 September.

I therefore decided to phone Mr April. Upon speaking to him over the phone, he indicated that the e-mail does not say what I am quoting. Instead, it requests me to pay and to ignore the e-mail if I have paid. He also indicated that it is the system that sent the messages, not him. I even had to read the e-mail to him, after which he still insisted that he is correct, not me. After I indicated to him that I can read and that I am not lying, as, at this point, I started to suspect that he is thinking that , he asked whether I wanted to speak to his manager. I accepted this suggestion, only to be told that I cannot speak to the manager as she is on the phone. After holding on for a while, I indicated that I want an e-mail from his manager this afternoon still, or I am going to write a review on Hellopeter. He told me to go ahead and write the review.

So, here we are.

Reinette Stander Reference 65684766001