RS
Reinette S
Active since Feb 2023
21
Reviews
0
Industries
Reviews
21 reviews4 months ago
MBD phones you just to bill you, even if you pay
I pay MBD monthly payments towards my ABSA account. Although I pay my account, MBD has contacted me exactly 9 times since last Friday (5 working days) to remind me to pay this month again. When I queried whether I am being billed for all these harassing calls, I was answered in the affirmative. In other words, MBD phones you as many times as possible, even if you pay, just so that they can load your account with the costs of these calls. In my opinion this is very ********* practice and definitely borders on harassment. If this continues, I am definitely going to report them to the Ombutsman,
53 replies
5 months ago
Don't believe a word Sanlam says
I have app**** for a two-pot payout of some of my funds at Sanlam. This was on 10 November 2025. After I had to follow up with them again as I was not receiving any communication, I was told that my ID photo that they have is not clear. This is after they have used the same photo last year for a similar purpose. They did not contact me for this, no. They waited until I contacted them. So, I send the clear ID photo. I was then promised that I will receive my money on 27 November 2025 (today). So I wait. I am still waiting. After I, once again, had to contact them, I was told that there are still some checks or whatnots that needs to be done. I will receive my money once this has been finalized. No-one can tell me when this will be. It may be another month for all I know. It is my opinion that they had almost a month to do these checks. Why did they then indicate that I will receive the money today? This is my money that I am requesting. It is not a loan. I now no longer believe one word that Sanlam is telling me. They keep coming up with new excuses not to pay out the money. This is completely unacceptable. Reinette Stander 0834692931
106 replies
6 months ago
NRB Risk Solutions need to get their act together
I am paying off an account through NRB Risk Solutions. I keep on receiving e-mails from Mr Nkosekhaya April from that company. These e-mails specify that: "Numerous efforts have been made and NRB has accommodated you as far as possible, however no payment efforts have been forthcoming from your side". It continues by threatening me that: "If no payment is received within the next 48 hours, then NRB will have no choice other than to escalate your account to the next level in the collections process, and your credit RECORD will be negatively affected". I have thus sent a response to Mr April on 25 September 2025, requesting him to be more specific regarding the so-called efforts that NRB has made. I continued to indicate that I resent his statement that no payment efforts have been forthcoming from my side, especially as I have paid every month from April until August. I acknowledged that I did not pay for September, but I did have a problem for that month. I continued by making a new payment arrangement, which I would have honoured from October. I did not receive so much as an acknowledgement of receipt from Mr April. Instead, he keeps on sending me the exact same e-mail. Stating how NRB has made so many efforts and how I am not making any efforts to pay. I have received two such e-mails from him today, in spite of my e-mail of 25 September. I therefore decided to phone Mr April. Upon speaking to him over the phone, he indicated that the e-mail does not say what I am quoting. Instead, it requests me to pay and to ignore the e-mail if I have paid. He also indicated that it is the system that sent the messages, not him. I even had to read the e-mail to him, after which he still insisted that he is correct, not me. After I indicated to him that I can read and that I am not lying, as, at this point, I started to suspect that he is thinking that , he asked whether I wanted to speak to his manager. I accepted this suggestion, only to be told that I cannot speak to the manager as she is on the phone. After holding on for a while, I indicated that I want an e-mail from his manager this afternoon still, or I am going to write a review on Hellopeter. He told me to go ahead and write the review. So, here we are. Reinette Stander Reference 65684766001
0 replies
6 months ago
I am really tired of the poor service from MTN
I have not telephoned MTN about this problem. I have made the decision to write a review on this platform instead as I am not going to navigate through their long introduction of many different numbers to press for a particular department, only to be informed that they are "currently receiving a high number of calls" and I have to be patient. I have received a sms message from MTN at 1:10 this morning, informing me that they have suspended my ability to make outgoing calls due to non-payment. However, my MTN account is paid every month on the 21st of the month through a debit order (a very inconvenient date for me, but I was not provided with any other options by MTN). That debit order did indeed go off on the 22nd of September. Which means that I did pay for the month, unless MTN now wants me to pay twice per month. If this is the case, I have not been informed accordingly by MTN as I do not receive any account statements or invoices. I do receive a sms message once in a while, which states that MTN has sent my monthly statement to some weird e-mail address that does not even have the symbol "@" in it. They do have my correct e-mail address as I have updated my personal information at an MTN store about three months ago. I am actually convinced that their excuse will be a computer glitch. This is, however, not an excuse that I find acceptable as a computer cannot think for itself, unless they are now using AI technology, in which case I am very nervous about my personal information that MTN has access to No, a computer usually executes a demand as a result of human intervention, either inside MTN or outside, either on purpose or accidentally. I am really tired of the poor service that I regularly experience from MTN. So tired, in fact, that I am even hesitant to upgrade my contract with them as I am then forced to use their services for the next 24 months. Reinette Stander Cell: 0834692931
53 replies
7 months ago
Fishaways are definitely overrated
Yesterday, I have ordered lunch from Fishaways in Sunnypark, Pretoria, through Uber Eats. I have ordered a calamari wrap with thousand island sauce and chips. The price that I paid was R115. I received a call from Fishaways, indicating that they do not have calamari. I therefore requested that they cancel the order. I quickly realised, however, that they are continuing with the order and simply ignoring my request. When I attempted to cancel the order on the Uber eats App, I was informed that I could cancel the order, but my money will not be refunded. I therefore had no choice but to continue. The time of delivery was delayed extensively. It took very long (about an hour) for the food to arrive. When I opened the package, it contained a very small wrap with a few scattered pieces of hake and mostly tomato and lettuce. NO thousand island sauce. Instead, I received a small container with lemon butter, which, believe me, is not very tasty on a wrap consisting of mostly lettuce and tomato. To date, I am still waiting for my chips. It was never received. This means that I paid R115 for a small wrap with mostly lettuce and tomato, nothing else. Fishaways will definitely not see me again.
0 replies
7 months ago
ABSA has really let me down
I have fallen behind on my payments of my ABSA credit card. ABSA subsequently handed me over to LGR Attorneys. I have been paying LGR since. However, I have received a phone call from ABSA last week, informing me that I have to pay ABSA directly from now on as my account with LGR was only for 12 months, which has now expired. I have subsequently requested the banking details in which I should pay the money. To date, ABSA has not sent these details. I have since been haunted by LGR to pay them. I am understandably confused as I am not certain who I should pay the money to now. I have not heard of ABSA since. I am starting to wonder if the call from "ABSA" was not a ****. Luckily, I refused to provide personal information such as my ID number or date of birth. But , the long and the short of the matter is that I will not have to go stand in the long queues at ABSA in the hopes that they will be able to sort this out. Knowing ABSA's poor service, I have my doubts. One thing is certain though, I am definitely not going to pay twice for the one account.
53 replies
7 months ago
LGR simply refuses to assist me with a quite reasonable request
Unfortunately, I fell behind on my payments of my ABSA credit card. ABSA subsequently handed over my account to LGR Attorneys. I have been paying LGR for a while now. Last week, however, I received a call from ABSA directly, informing me that their contract with LGR was only for 12 months, which has now expired. I therefore need to pay the money directly to ABSA from now on. I have since been haunted by LGR to pay my account. I have been in a long and extensive e-mail communication with one of their agents yesterday, who could not clarify the matter. I therefore requested the letter in which ABSA gave LGR the mandate to deal with my case directly. I wanted to check the dates on which this arrangement is valid. They refused to send me such a document. This morning I received another sms message from LGR saying that I should pay the money to them. I subsequently phoned them in an attempt to sort this matter out. Once again, they refuse to assist me. First of all, they threaten me with legal action if I do not pay them. Secondly, they asserted that I will somehow have to track the person from ABSA who have contacted me, which is probably going to take many phone calls and I doubt that ABSA will assist me. The other alternative is that I will have to go stand in the long queue at ABSA and hope that they will be able to assist me in person. Whatever I do, LGR simply refuses to assist me. I will go to ABSA tomorrow and try to be optimistic in the hopes that they will assist. But one thing is certain, I am not paying twice for the one account. I am not paying LGR as well as ABSA. When I told the person at LGR that I would rather write a review about them on Hellopeter, her response was that I must do so, they are not intimidated by Hellopeter.
53 replies
7 months ago
VVM refuses to do their part
I have been handed over to VVM Attorneys by Nedbank recently. They keep on phoning me, telling me that I should pay. I keep on requesting that they send their banking details as I cannot make a payment if I do not have that information. They keep on promising that they will send the bank details. However, after this has happened numerous times, they still have not send me the details. I am at my wits end. At this point, I view this as harassment as VVM keeps on phoning me without doing their part as they constantly promise they will. But I must also say that in a way, I blame Nedbank, as they are the company that exposes their clients to this sort of harassment. I see myself as a Nedbank client, not a VVM client. I just hope that this review will assist, as I have no idea what else to do anymore.
0 replies
8 months ago
MBD is wasting tax payer money
I owe SARS some money. They have appointed MBD to constantly contact me to remind me of this. For the past few months, I have attempted to pay. However, since neither SARS, nor MBD provide you with a proper bank account details, I have been struggling to do so as I receive an error message every time I click on 'Pay'. I have repeatedly sent e-mails to MBD to request assistance. Although I can see that they read my e-mails they just do not bother to respond. They have, responded only once, telling me that I must look on the SARS website. Before this person has given me this, very useless, advice, I have already done so. It was no help. Despite my repeated e-mails, MBD keeps on sending me e-mails and phoning me to tell me I must pay. I have even proposed to sign a debit order, that was also ignored. At last I received a response from their "Customer Care" person, telling me that they do not have a Woolworths account for me. So, this was the last straw. I threatened to write a review on this platform, I finally received a response from a person that sounded as if she will really assist me. She agreed to do the debit order and I thought my troubles is now at an end. But it was not to be. This morning I received a message from her, saying that I must pay the money into SARS's account. Once again not assisting with providing proper banking details. I suppose MBD gets paid for every message (sms, e-mail and phone call) that they make. If they assist me and I pay, then they are not going to be paid so much. But I also blame SARS, who is using tax payer money to fund such a company that is no use at all. I will now have to take a day's leave from work to physically go to a SARS office to personally request their assistance. They will, however, still be paying MBD, using tax payer money, to constantly remind me to pay.
2 replies
9 months ago
Beware of Planet42
I have never in my life experienced such incompetence as what I have experienced with Planet42. Since the very beginning of me contacting them for assistance, did I experience poor service. Throughout our agreement, have I been ignored. The only times that Planet42 would respond to me, was when I made a review on Hellopeter. Otherwise, I don't hear one reply from them. Now, we have made a written agreement on how I am going to replay them what I still owe them. Thus far, I have been honoring this agreement and I have even sent them the proof of payment. However, they still have the audacity to send me an e-mail, threatening legal action against me if I don't pay them everything I owe at once. I am at my very wits end with them. you cannot force a company to take you, as a client, seriously. I suppose all you can do is to learn from your mistake in doing business with that company and to warn others to rather keep away.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (9.523809523809524%)
1 Star
19 (90.47619047619048%)