Pathetic customer service

These people especially this lady Joan has very very very pathetic customer service. She doesn't know how to deal with people and is very arrogant. Her attitude stinks. She shouldn't even be in debt collections as she no way of speaking to people. One has to consider a person's current situation and offer assistance, not dictate and offer threats instead. Shame on her and the company she represents. I would have gladly spoken to her and made pmnt arrangements had she been human, now I will pay on my terms and it's due to her stinking attitude.