Claim Delay

On the 29th of november i made a claim for the scratches and dents on my car, i went to NRC autobody in Roodeport were they took pictures of the car so that the claim can be approved, i was assisted by a guy named Thabo. He submitted the photos and qoute to Dorah at Smart claims department and Dorah responded by saying the l/r door picture was missing i need to go back to NRC autobody so that they take pictures of the door. The pictures were taken again by Thabo. i made a follow up on after two days i didnt receive any emails from both parties. I called Thabo to find out what is happening and he said he sent everything to Dorah at Smart Claims Department. I called Smart claims and another lady assisted me and said NRC auto-body must send the pictures and the quote as they haven't received the quote from NRC. I called NRC again ans Thabo said he will call me even today i havent received any feedback from both parties. I have to do follow up almost everyday and no one is giving me answers . And i dont know what is the hold up as i am paying the premiums every month