EM
ELIZABETH M
Active since Sep 2016
19
Reviews
0
Industries
Reviews
19 reviews3 months ago
Misleading Claims Process & Unacceptable Settlement – Naked Insurance & Hollard
<div>Title: Misleading Claims Process & Unacceptable Settlement – Naked Insurance & Hollard I am extremely disappointed with Naked Insurance and their underwriter Hollard. I insured a specific device, yet I am being offered a discontinued and inferior replacement, which is not equivalent to what was insured. This contradicts the policy wording and misleads the consumer about what is actually covered. The claims handling was poor and inconsistent. From Naked Insurance, I dealt with ***** and *****, and from Hollard, *****. Instead of applying the policy fairly, the settlement terms were selectively interpreted, and key information was only provided after I challenged the decision. Offering discontinued devices or store vouchers instead of a proper equivalent replacement is unacceptable and does not align with the reasonable expectations created by the policy. I have escalated this matter to the adjudicator and am awaiting a response. At this stage, the experience reflects poor customer service, misleading policy application, and bad faith settlement practices. I would strongly caution consumers to think twice before insuring high-value items with Naked Insurance and Hollard</div>
56 replies
3 months ago
Misleading claims process
Title: Misleading Claims Process & Unacceptable Settlement – Naked Insurance & Hollard I am extremely disappointed with Naked Insurance and their underwriter Hollard. I insured a specific device, yet I am being offered a discontinued and inferior replacement, which is not equivalent to what was insured. This contradicts the policy wording and misleads the consumer about what is actually covered. The claims handling was poor and inconsistent. From Naked Insurance, I dealt with Nelisiwe and Siphesihle, and from Hollard, Vuyani Tsimane. Instead of applying the policy fairly, the settlement terms were selectively interpreted, and key information was only provided after I challenged the decision. Offering discontinued devices or store vouchers instead of a proper equivalent replacement is unacceptable and does not align with the reasonable expectations created by the policy. I have escalated this matter to the adjudicator and am awaiting a response. At this stage, the experience reflects poor customer service, misleading policy application, and bad faith settlement practices. I would strongly caution consumers to think twice before insuring high-value items with Naked Insurance and Hollard
56 replies
5 months ago
Is African bank customer service working?
Ive been trying to call African Bank claims department for 3 days and even asked to be called back and also did the chat but no help. This is really bad because you are pur on hold for hour after told to press 1 to be called back and no one calls no answers.
284 replies
7 months ago
Review of Focus Properties and Nhlanhla Nxumalo
I rented an apartment at Jabulani Manor, Block 14, Unit 254, through Focus Properties, with Nhlanhla Nxumalo as the landlord in June 2025 until 31st July 2025. The unit was in a dilapidated state when I moved in. Despite raising the issues, the landlord refused to carry out repairs. Meetings were held to try and resolve the matter, but nothing was done, and eventually I had no choice but to vacate the property. When I moved out, I was not refunded my full deposit. I was only paid R3,500, and Mr. Nxumalo has since refused to pay the outstanding balance. I approached Rosabel Mututu, Maserati Tebesa, and Sibulele Mohapi from Focus Properties to intervene, since they had advertised the property and drafted the lease agreement, but they chose to stand with the landlord and distanced themselves from the issue instead of assisting. In my experience, Focus Properties allows landlords to mistreat tenants and withhold deposits, and afterwards act as if they are not aware of the issues. This has been a very disappointing and unfair experience. I would caution anyone considering renting through Focus Properties or from Nhlanhla Nxumalo to be very careful and to ensure that proper protections are in place before signing a lease.Because of this, I have reported them to the PPRA and the Complaints Ombudsman so that no other tenants have to go through the same exploitation.
0 replies
18 months ago
Rude staff that laughs at customers
I recently went to Pedros Chicken at protea gardens and wanted to order ola meal I was told that there are no rolls and they can’t substitute. The cashier whose name I didn’t get and another one called Portia continued to give me attitude as if I came to ask for credit when I came to buy. I asked to speak to the manager and eventually someone by the name of Kamo came and tried to assist to my surprise the were rolls and now I have to pay more because these were garlic rolls and they said they were saving them for people who order online. I paid 175 for ola meal because they had to add garlic rolls. I am not sure if the online customers are more important than walk in customers but it gave me a bad sense as to how Pedros sees their customers. I hope this will be amended because why was the door open if certain things are not there that form part of a meal. And not being able to substitute. And I hope you hire better staff who knows when to keep quiet and when to talk.
53 replies
22 months ago
I would like to write a review about Cartrack
I would like to write a review about Cartrack. I am still being debited even when I cancelled my services with cartrack even when I was told I won’t be debited and all the agents act as if they can’t see I cancelled the services. Car track is a ***** and they ***** other people’s money and always lie about blaclisting people and recording calls because when you ask them to make references to those calls they act as if you stupid. Cartrack please payback my money
212 replies
23 months ago
Battery *******
I took my car for service on the 13th of May2024. And on the 20th of May 2024 my car suddenly stopped showing that my battery low I kicked started the car and when got to work checked my battery only to realise my battery was changed. I am not sure why this was done but it’s unacceptable for me because it shows they hired *******. I took my car because I trusted them only for my battery to exchanged with a damaged one. Toyota Klipsruit is a place of *******.
0 replies
24 months ago
Car track employees forcing their services on me
I’ve been asking to cancel Car track services since last year but it seems the want to force their services to me. They always say the matter is escalated but on my profile doesn’t indicate that… they come and say I have to wait 20 working business days but come that time the still don’t cancel. I want to cancel their services with immediate effect
212 replies
27 months ago
Claim approved and 3 weeks later I am still without a phone
I put in a claim of a lost phone on 6th of January at Vodacom store Jabulani mall. And the lady that was assisting me said the claim was approved but the don’t have iPhone 11 128g and it will be ordered on Tuesday the 9th and she will call on Thursday once they are delivered. Didn’t receive the call I decided to go back on Saturday on the 13th she had forgotten about my claim and promised again that she will call me on Tuesday to fetch the phone. I never received the call and I decided to go back again to the store and spoke to the same manager and lady and all I can say is the customer service is bad and they don’t really care about the customer. And it seems it’s all fun and games when I am without a phone for 3 weeks. Because now I’ve been told they will order on Tuesday but it doesn’t mean that my order will come on Thursday. I’ve been with Vodacom since 2016 and if I had issues or was claiming I received a phone within 24 hours as per the agreement but the round around I’ve been given is disrespectful and disappointing.
290 replies
30 months ago
Vumatel and Vodacom fibre ****
I app**** for fibre with Vodacom and paid R399 only to find out that they can’t install fibre in my area. Since august 2023 I’ve been calling about my refund where I am sent from pillar to post with no one knowing who should assist me… this is basically a **** that vumatel and Vodacom are doing collecting R399 from people knowing they don’t install in their area and after not refunding them their money. I want my refund ASAP no stories imagine waiting for 399 for more than 60 days
393 replies
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