Herotel Ntelecom
2.5|15 reviews
A
Anonymous
1 reviews | Active since Member
21 Oct 2021, 13:22
Unauthorised debits
The worst billing service ever.
Be careful of this company. They claim to change their billing system, which they claim to inform you of, only to result in so many unauthorized deductions from your account. If you dont like unauthorised debits on your account, STAY AWAY FROM THIS
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Replies (53)Herotel Ntelecom's replyOfficial
22 Oct 2021, 06:37Dear Reviewer,
Thank you for taking the time to rate our services. Customer feedback is important to us at Herotel and we were glad to hear from you.
Please accept our sincerest apologies for the events that led to your current experience, we strive to deliver a service that exceeds customer expectations and were sorry to hear that your experience did not reflect this.
Kindly provide your Ntelecom account code or a contact number so that our accounts department can contact you directly to provide clarity on the situation.
We look forward to hearing from you and appreciate the opportunity to regain your trust.
Thank you for taking the time to rate our services. Customer feedback is important to us at Herotel and we were glad to hear from you.
Please accept our sincerest apologies for the events that led to your current experience, we strive to deliver a service that exceeds customer expectations and were sorry to hear that your experience did not reflect this.
Kindly provide your Ntelecom account code or a contact number so that our accounts department can contact you directly to provide clarity on the situation.
We look forward to hearing from you and appreciate the opportunity to regain your trust.
Best regards,
Herotel Ntelecom's reply22 Oct 2021, 06:37
Official
Dear Reviewer,
Thank you for taking the time to rate our services. Customer feedback is important to us at Herotel and we were glad to hear from you.
Please accept our sincerest apologies for the events that led to your current experience, we strive to deliver a service that exceeds customer expectations and were sorry to hear that your experience did not reflect this.
Kindly provide your Ntelecom account code or a contact number so that our accounts department can contact you directly to provide clarity on the situation.
We look forward to hearing from you and appreciate the opportunity to regain your trust.
Thank you for taking the time to rate our services. Customer feedback is important to us at Herotel and we were glad to hear from you.
Please accept our sincerest apologies for the events that led to your current experience, we strive to deliver a service that exceeds customer expectations and were sorry to hear that your experience did not reflect this.
Kindly provide your Ntelecom account code or a contact number so that our accounts department can contact you directly to provide clarity on the situation.
We look forward to hearing from you and appreciate the opportunity to regain your trust.
Best regards,