Poor service

My home used to be happy with the service conveyed by NTP until of late. We came to the NTP office in Lotus Gardens on Monday the 15th, found the lady who works at the reception or whatever position she holds there. What we were there to do was to inform them of our alarm system which we thought was not connecting/faulty and also to reports damaged boards. The lady told us she was writing everything down and that she will phone us after 45 min and send through a technician to check the system and also deliver new boards. The lady that seem to be so certain of what she was promising never phoned after 45min and the technician was only send to our house after 3 hours. When the technician got there he never had the boards and only said no one told him about them but he will deliver them the next day, question is: why the next day when the NTP office is 2min away from our location?? But he still never came the next day.<br> <br> Now the damaged board send wrong information to intruders/thieves, because they might think the system no longer works and probably decide to make us our next victims. NTP used to deliver and not disappoint but I'm highly disappointed with the service we always receiv