IM
Itumeleng M
Active since Oct 2013
16
Reviews
0
Industries
Reviews
16 reviews17 months ago
Exceptional service
I would like to express my satisfaction with the service I got from one of the cashiers at Shoprite Lotus Gardens Plaza by the name of Zipho. I don't know when was the last time I got such a service from Shoprite. May she continue providing such exceptional service, it really doesn't go unnoticed. Big up to Zipho, the next game changer.
0 replies
23 months ago
Capfin loans
I have have been a loyal customer of Capfin and have always been happy with their services until recently. I took a loan with them and was paid off end of March. I logged into my profile to check the status and the balance was -R105 something, until I enquired with them on the 9th to understand why is the balance on -R105 and loan still showing as active on my profile. I got a response from Thandeka Qayi that they have referred the matter to the relevant department. I made a follow up on the 13th and got responded by Thandeka again that the matter was escalated to the IT department. On the 20th I called and spoke to Sheron who advised that they can see that the system updated my payment but payment was not yet received on their side, she asked that I forward my bank statement to them as proof that indeed the money was deducted. I emailed them my bank statement and Nkosinathi responded that the matter was referred to IT department. I asked how long does their IT take to resolve a ticket/ issue and was responded by Waylon that their awaiting feedback from technical department and revert soonest. This enquiry was made on the 9th and today is the 22nd (2 weeks already), my question is how long does it take for a customer issue to be resolved? I'm currently not finding joy and have stated that in my email, as much as I understand that every business have hiccups but when the issue is raised it shouldn't take this long for it to be attended to.
106 replies
25 months ago
Cancelled account but still shows on my credit score.
Kindly note I have cancelled my policy with iwyze 06/12/2022, but this account still shows as active on my credit score. Kindly update on your side as I no longer have an account with you. I have reached out previously regarding the matter and have the cancellation letter. This is my 2nd year since I cancelled but this account still pops under my accounts on my credit score. The last person I spoke to from iWYZE said they will fix it and even send me my cancellation letter but how come it still shows as an active account on my credit score. This is really tiring.
53 replies
26 months ago
Best service RTMC
I would like to share my experience with RTMC, I have always seen bad reviews when it comes to such places. But the kind of exceptional service I received was out of this world. Not only are they quick to assist but they also provide the best customer service. I would recommend driver to use their services, they are too excellent.
0 replies
35 months ago
Crazy bank charges
I have been with FNB for almost 7 years and the charges I'm witnessing now I have never seen since I joined the bank. As I'm typing this my account is sitting on -R3000, how did we even get there FNB? during this economy in our country. I called them and I'm being told those are charges for the reserved purchases I made on the 31st of May. During the time I was making these purchases money on my account was subtracted in alignment with my purchases. So is FNB telling me I am now going to pay double for the purchases I made and their crazy reserved charges? this is day light ******* and I need my account fixed, I'm already being inconvenienced for the next month.
53 replies
44 months ago
Worst service received from Netstar
I called Netstar today to cancel account and got the worst service. Since i joined Netstar I've never received a call from them even when I was driving into hotspot places nor when removing a battery from my car but money is debited monthly. In calling to cancel, the 1st agent I spoke to (which I forgot the name) said I can't cancel because my account is being handed over to legal department. I asked the reason for that because my account is up to date with payments, I did not get the answer but the lady said she will transfer me to the legal department. Instead was transferred to to the same department to speak to a different agent, she also said she will transfer me to legal department but only to be transferred to the same department again and this time spoke to a guy who kept on saying they can't hear me and hung up on me after sending me from pillar to post. I need to know why I was told I'm handed over to legal department when my account is upto date with payments and still want to cancel my account. Bad service received from them since I joined, but they never miss debiting our money.
266 replies
51 months ago
Bad service from cashiers
I was at Shoprite Lotus Gardens week before last, the store was not packed. I stood at the queue to pay for my items and there were to cashiers at the paying point. I noticed they kept talking to each other while taking their precious time to assist the customers that were already at the paying point. Customers that were already paying at the till didn't even have many items since it was at those tills for 10 items or less. The 2 cashiers were continuing with their conversation while we were waiting, I stood there for about 5min which is a lot and considering I was the only one at the queue until I looked back and noticed the queue was starting to pile up. It was eventually my turn to the till, noticed I don't have my card with me and had to quickly transfer and ask for cash at the till point, lady by the name of Basetsana with attitude said she does have cash, and I asked what do I need to do, she asked her colleague Patricia to assist me. Their supervisor was there, instead of voiding that transaction since I was now at another till she just chilled there. Now the colleague notices that there is a slow response instead of letting me know she tells her colleague and can't barely hear anything she says , there was no interaction with customers and the 2 ladies appeared to be forced to work. I delayed reporting this matter but the issue now is I went to the same Shoprite again today and was assisted by Patricia again, I hardly heard anything she was saying with an attitude again, I had to keep asking her to repeat what she was saying. It's sad to see how the new management is trying to turn that store to a good shopping environment but some of their staff are not doing any justice. They continue to serve with attitude, I also believe customers have made peace with the fact that they don't greet but rather ask if you want plastic or have express card. Working with people is about creating a friendly environment for customers and always going outstanding service.
0 replies
61 months ago
Best service
I would like to take this opportunity to recognize Capitec bank employees in Attlyn mall Atteridgeville, there has never been a day I go there and never satisfied with their service..they always give exceptional service. I'm not sure if maybe I'm lucky to always be assisted by consultants who love and value what they do, if there are consultants who customers have ever complained about I advise that they learn from their other colleagues. Keep up the great work and continue giving the best service.
53 replies
65 months ago
Outstanding customer service
I would like to take this opportunity to acknowledge best service received at clicks Nkomo village Atteridgeville. Not sure if I remember the name correctly but I think it was Patricia/patience but the name starts with a p and this was the 2nd time I went to the store and was assisted by her, she was one of the cashier ladies today. She was welcoming, willing to assist and conversing throughout the whole transaction. I really recommend her, she must keep up the good work. It makes our day too as customers to be assisted by people who understand best customer service and make our day too, I hope her colleagues can learn from her. Not sure if I'm mistaken but I think she's still new at the store and it was not a mistake for clicks to hire her. She must continue doing a good job and giving her best smile it is really appreciated. I'm a happy client
0 replies
67 months ago
Bad customer service
We went to Capitec bank at Nkomo village Atteridgeville where I was accompanying my sister, the withdrawal she was making was exceeding the daily withdrawal limit. She tried changing the limit on the phone to no success, the bank was still open so we decided to go in the bank. At the door was a guy by name of Marvin as per the name tag and a lady who did not have a name tag on. We explained the error we were getting when updating the withdrawal limit but they both laughed instead of assisting. They made it seem like we made up the error or treated us like we were somehow illiterate and didn't know what we were talking about. We were very disappointed regarding the customer service received, we wondered how many customers are laughed at when seeking for assistance at that particular bank. Only after we tried telling them their behaviour was out of line did they check the app and only to realise the banking app was not updated. How do you work with customers you laugh at when seeking your assistance and only assist when you done treating them like a bunch of illiterate people. Customer service is number one priority where the organisation is customer oriented. Marvin asked again after assisting about the error we were getting and he was not showing any remorse of how they treated us
53 replies
Review Distribution
5 Star
5 (31.25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (37.5%)
1 Star
5 (31.25%)