Security Services that do not listen to clients (0127517189)

The company I joined when I moved in 2017. Their batteries and systems have been broken since November 2019. I reported by telephone and they did not call to check if I was home. They only send a driver once to my place. I contacted their contact center to date I was not assisted their debit order will go up. I have told them to cancel my contract and they continue to debit from me yet they have not rendered me any services or contacted me. They have now double debited my account. I do not want their security services because they do not respond to clients, now they debit as they wish in my account.