LM
Lorraine M
Active since Feb 2021
15
Reviews
0
Industries
Reviews
15 reviews38 months ago
Customer Service/Theft Steers Wonderpark
I went to steers in wonderpark after ordering on the steers app. I approached the cashier by the name of Dineo .At first she disputed my order was appearing on the screen and when I corrected her she found my order. This is after going back and forth showing her the order on my phone and her insisting that the order which i have already paid is not appearing. I am assuming they sell orders that customers have already paid because she was insisting there is nothing she can do because that order number was not valid. After the incident and she requests the milkshake from someone she then says I need to present my slip on the order that she processed. She is very rude and deceitful to declare my order not on the system for her to then go and sell it for money to the next person. The Supervisor so called because the guy was working in the kitchen and the Supervisor at that hour was out of the shop. She is really has a disgraceful attitude and will have steers loose customers. She backchats and invokes other customers to prove she has done nothing wrong.
0 replies
42 months ago
Personal loan Disaster
My name is Lorraine Moreku. I am a client with Nedbank for 7years. I did an application for a personal loan on the 01-November 2022. Ever since that day I have continued to follow up and send outstanding documents. The last day was the 14 November 22 where I sent the letter of employment that they had been requesting. Nedbank since start of the application form they have been saying the problem is the Debi check mandate that I finalized on 14Nov-22 through my bank. Today I walked into your wonderpark branch but I called using my airtime to call your call centre. The consultant saying her earpiece is not working,unwilling to help me because the application for personal loan is not from your branch. I have never been so ridiculed by a bank that I am supposedly having a home loan with currently. I also have an existing personal loan and this supposed to be a top up from my existing loan. I am so disheartened and disappointed by the services Nedbank has continued to give me to date. The call centre agent on the phone saying they don't know what to do.
0 replies
50 months ago
Dstv bad service/Channels blocked
I made a payment on the 25 Feb on a Saturday using EFT. My channels have been blocked three times,every time I am asked for proof of payment.i have even emailed the proof of payment but to date I am asked to provide a proof of payment and references. The call center agent I spoke too today has also been very rude and telling me it's my choice if I don't want to continue using their services. Though I have explained that my channels were working because it's over 10 days that I have made the payment.
53 replies
51 months ago
Nedbank Insurance Home Loan
My name is Lorraine Moreku. My contact number is 0637793934. I made a claim for my roof tiles on 12 February with a Nedbank call center agent from Nedbank insurance. Today after plumbers came for a geyser inspection they have found that the tiles are broken and open causing the ran to come in through the ceiling this I mentioned to the nedbank call centre agent and she said she would log a call regarding the tiles on the roof and the ceiling that was getting wet due to the tiles. So due the leaking my main switch is tripping and my plugs are triping the whole main switch. I am so disappointed in nedbank and the companies as well that they use when you make a claim from insurance. All of this I have previously mentioned with Nedbank numerous times when I call them.
0 replies
52 months ago
Liberty
My name is Lorraine and my contact number is 0637793934. I have started using stash since December 2021. Currently, I am trying to cash out and in the stash app, I have uploaded my FICA documents as well as emailed the documents to their email. Today is 4 days and I have not heard back from them and I am unable to cash out. I have contacted the Liberty call center and still, they are telling me they can't help me. Why create an app but do not monitor and manage it for your clients, currently I just want my money back. Such poor service from liberty that I am considering canceling my investments.
53 replies
53 months ago
online credit card limit increase
I applied online for a credit card limit increase and the application was in progress when I missed the final steps. The application has requested me to contact the call centre its outstanding information but the call centre sales agent wants to start the application from scratch. The application has already given me an offer amount that I have already confirmed but the sales agent is insisting to start over with the application. The Sales agent is rude and as well does not listen to the information but insists on starting over with the application. The Login details as well to reset have been giving me a problem since August and I am having problems logging in with the username and it keeps insisting on a password I no longer remember. This has taken 8 hours of my day today, holding and being transferred only for the agent to be of no help. I definitely wasted a day, being someone who is bringing business to you. The online application and Resetting of passwords, together with your OTP PINneeds to be looked into.
53 replies
54 months ago
Customer service assistance
I am currently inside the nedbank in wonderpark. I was given a ticket E030 today around 11:48. It's now 12:35.|The agents bankers two of them a female and male were not assisting clients at all. Because the branch closed they stopped assisting clients in the waiting area.
0 replies
58 months ago
Security Services that do not listen to clients (0127517189)
The company I joined when I moved in 2017. Their batteries and systems have been broken since November 2019. I reported by telephone and they did not call to check if I was home. They only send a driver once to my place. I contacted their contact center to date I was not assisted their debit order will go up. I have told them to cancel my contract and they continue to debit from me yet they have not rendered me any services or contacted me. They have now double debited my account. I do not want their security services because they do not respond to clients, now they debit as they wish in my account.
0 replies
61 months ago
African Bank Account Number:7772799002 ITC SCORECARD SAYING I OWE R2091
Account Number:7772799002 says I am owing African Bank 2 months in Arrears. African Bank why are you dragging my name in the mud with ITC. I cant borrow because your administration is not sure where you update information. I paid you in February, this month you are saying I am two months in arrears with all ITC companies. What is your problem, the last time I spoke to you and requested that you update your departments then you go back and say I took a loan which one apart from the one in 2017. That you call me and say no it's updated then go and black list me on the ITC SCORE. How I even went to you in the first place I don't understand. I cant get credit because of you.I owe R2091 and instalment R1 245.
53 replies
62 months ago
6501993859709339 Lorraine Moreku 8505170824080 0817212113
I made a payment to rage South Africa. I made an application and the application has since come back saying declined.Because Rage has not updated with ITC but has instead said i am owing them for four months and that i am a bad payer.Retail shops are seriously becoming bad for consumers they are quick to blacklist you but very slow to update once you have made a payment. Today i even spoke to Neo Mofokeng call center who also insists that i have not made any payment.
0 replies
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15 (100%)