Terrible service NTT nissan Bloemfontein

I am writing to formally express my serious concern and disappointment regarding the level of service I have received from your sales team in Bloemfontein. Approximately two weeks ago, I visited your dealership with genuine interest in purchasing a new BYD Dolphin and trading in my current vehicle. During my visit, I spoke to Alex and test drove the vehicle with CG, who assisted me at the dealership. Following the test drive, I requested a trade-in quotation and was assured that the information would be sent to me shortly. To date, I have still not received any quotation, feedback, or even basic communication from your team. What is even more concerning is that I have made two follow-up phone calls after my visit in an effort to obtain feedback, yet my enquiry still appears to have been ignored completely. As a potential customer considering a major financial purchase, I find this level of service extremely disappointing and concerning. The complete lack of urgency, communication, and customer care creates a very poor impression of the dealership and the BYD brand as a whole. I was genuinely excited about the possibility of purchasing the BYD Dolphin, however this experience has now made me seriously hesitant about proceeding with the purchase. My concern is that if the level of service is already this poor before a sale has even taken place, it raises serious questions about the type of support and after-sales service a customer can expect once the vehicle has been purchased. I believe that customers deserve clear communication, professionalism, and proper follow-up, especially when showing serious intent to purchase a vehicle. Unfortunately, my experience so far has reflected the opposite. I would appreciate urgent attention to this matter and request that someone senior contact me as soon as possible regarding my outstanding quotation and this complaint. Kind regards, Braam.senekal 082 303 9737