BS
Braam S
Active since May 2022
18
Reviews
0
Industries
Reviews
18 reviews2 weeks ago
Terrible service NTT nissan Bloemfontein
I am writing to formally express my serious concern and disappointment regarding the level of service I have received from your sales team in Bloemfontein. Approximately two weeks ago, I visited your dealership with genuine interest in purchasing a new BYD Dolphin and trading in my current vehicle. During my visit, I spoke to Alex and test drove the vehicle with CG, who assisted me at the dealership. Following the test drive, I requested a trade-in quotation and was assured that the information would be sent to me shortly. To date, I have still not received any quotation, feedback, or even basic communication from your team. What is even more concerning is that I have made two follow-up phone calls after my visit in an effort to obtain feedback, yet my enquiry still appears to have been ignored completely. As a potential customer considering a major financial purchase, I find this level of service extremely disappointing and concerning. The complete lack of urgency, communication, and customer care creates a very poor impression of the dealership and the BYD brand as a whole. I was genuinely excited about the possibility of purchasing the BYD Dolphin, however this experience has now made me seriously hesitant about proceeding with the purchase. My concern is that if the level of service is already this poor before a sale has even taken place, it raises serious questions about the type of support and after-sales service a customer can expect once the vehicle has been purchased. I believe that customers deserve clear communication, professionalism, and proper follow-up, especially when showing serious intent to purchase a vehicle. Unfortunately, my experience so far has reflected the opposite. I would appreciate urgent attention to this matter and request that someone senior contact me as soon as possible regarding my outstanding quotation and this complaint. Kind regards, Braam.senekal 082 303 9737
0 replies
1 month ago
Substandard mobile service
Capitec Connect is a substandard service you downgrade yourself instead of saving money you loosing clients as communication is healthy to any business
3 replies
2 months ago
P n P Waterfront Bloemfontein Overpriced
To Whom It May Concern, I am writing to formally raise a concern regarding the pricing of a product at your Waterfront branch in . On a recent visit, I noted that were being sold at your store for R22.99 per packet. However, at Metro Food and Veg, located approximately 2 km away, the exact same product is priced at only R8.00 per packet. This significant price difference is concerning and raises questions about pricing fairness and competitiveness. As a regular customer, I find it difficult to justify such a markup, especially when a nearby retailer offers the identical product at a substantially lower price. I kindly request that you provide an explanation for this pricing discrepancy and advise whether any review or adjustment of your pricing structure will be considered. Transparency and fair pricing are important factors in maintaining customer trust and loyalty. I look forward to your response and hope this matter will be addressed promptly. Yours sincerely, Braam Seneka 082 303 9737
2 replies
3 months ago
Kfc bad service
Dear KFC Reizi's Square Bloemfontein Team, I'm still fuming about the terrible service we received at your drive-thru today. We were looking at the menu board and tried to order a Dunked Crunch Master (displayed prominently as you enter), but were told it was an opening special no longer available. The staff's excuse was that it was only available as an opening special, implying it shouldn't have been on display. We then tried to order a Dunked All Star Box, which was also unavailable. To top it off, while we were waiting in the queue, we noticed staff walking around eating ice-cream 😒. Not exactly what you expect when you're waiting for your food. We decided to go to the Preller branch instead. We ordered 2 Box Master meals, 10 dunked wings, and ice-cream. Took us 3 minutes to order, pay, and collect - they were excellent in their service 😊. We ended up wasting 30 minutes at your drive-thru behind a customer who only ordered 2 slushies. Not impressed with the service, especially for a new business. Sincerely, Braam.senekal
0 replies
22 months ago
Rain substandard service
Dear Rain Customer Service Team, I am writing to express my extreme disappointment and frustration with the poor standard of service delivery I have been experiencing with Rain. Despite being a loyal customer, I have encountered numerous issues with your products and services, which have fallen short of my expectations. The subpar performance of your products has been compounded by the unacceptable delays and unresponsiveness of your help desk. I have attempted to contact your customer support team on multiple occasions, only to be left holding for extended periods without anyone answering my call. This lack of attention to customer needs is appalling. Furthermore, I take issue with the tactic of offering a free sim card to incentivize customers to remain with Rain while you rectify issues with their primary contract sim card. This approach comes across as dismissive of the problems I am experiencing and fails to address the root causes of the substandard service. I urge you to take immediate action to address these concerns and improve your service delivery. I expect a higher level of quality and responsiveness from Rain, and I hope that you will take my complaints seriously. Here is a letter to Rain: Dear Rain Customer Service Team, I am writing to express my extreme disappointment and frustration with the poor standard of service delivery I have been experiencing with Rain. Despite being a loyal customer, I have encountered numerous issues with your products and services, which have fallen short of my expectations. The subpar performance of your products has been compounded by the unacceptable delays and unresponsiveness of your help desk. I have attempted to contact your customer support team on multiple occasions, only to be left holding for extended periods without anyone answering my call. This lack of attention to customer needs is appalling. Furthermore, I take issue with the tactic of offering a free sim card to incentivize customers to remain with Rain while you rectify issues with their primary contract sim card. This approach comes across as dismissive of the problems I am experiencing and fails to address the root causes of the substandard service. I urge you to take immediate action to address these concerns and improve your service delivery. I expect a higher level of quality and responsiveness from Rain, and I hope that you will take my complaints seriously. Sincerely, A.J.Senekal -
3 replies
24 months ago
Capitec getting worse as bank fees are increasing
Braam Senekal Capitec Preller Bloemfontein Dear Capitec I am writing to express my concern about the declining quality of service at your bank, accompanied by rising bank fees. As a loyal customer for 10 years, I have witnessed a significant decrease in the quality of service, which is no longer aligned with the increasing fees. Specifically, I have experienced: long wait times, errors with transactions, cellpone app off line Despite my efforts to address these issues, the problems persist. I urge you to review your bank's service standards and pricing structure to ensure a better customer experience. Thank you for your attention to this matter. I look forward to seeing improvements soon. Sincerely, Braam Senekal
1 reply
26 months ago
Poor after sales service delivery
I ordered the 5g unlimited page from them although I've got a unlimited 4g with them already. They then topped up my 4g send me 2 phone 4g sim card which is still not working since 27 march .after numerous calls they made a mistake and sended me the 101 on the 3 of april 24 after numerous cal till today I've whent and fetched the router to save some time.still till today a dont have any signal and no seems to know that i received or what needs to be done
4 replies
26 months ago
The chicken been manange wrong
Second time to arrive at the zastron street Bloemfontein at 19:00 just to inform me that theres no chicken available like nothing the doors are closed and the place is full of customers already paid there orders and are waiting on stock to arrive
0 replies
29 months ago
Cell c snake business
Subject: Complaint Regarding Double Payment and Penalty for Expired Contract Dear Cell C Customer Service, I am writing to formally lodge a complaint regarding the recent handling of my account, which has resulted in a double payment being deducted from my bank account as a penalty for a contract that expired in November. This issue has caused me significant inconvenience and financial distress, and I am seeking an immediate resolution. To provide context, my previous contract with Cell C expired in November. However, I did not cancel the contract as I had already taken out a new contract with your company. During the process of taking out the new contract, I explicitly inquired about the premium for the old contract with the salesperson, and they assured me that it would be properly handled and that I would not be penalized for the expired contract. Despite this assurance, I was shocked to discover that a double payment was deducted from my bank account, serving as a penalty for the expired contract. This unexpected and unauthorized deduction has caused me unnecessary financial strain, and I am extremely dissatisfied with this treatment. As a loyal customer of Cell C, I expect better service and transparency in the handling of my account. It is unacceptable for me to be penalized for a contract that I believed had been appropriately addressed during the renewal process. I kindly request that Cell C takes immediate action to rectify this situation. I am seeking a refund of the double payment that was deducted from my account, as well as an assurance that such errors will not occur in the future. Additionally, I would appreciate a formal explanation for why this oversight occurred and what measures will be taken to prevent similar issues from happening to other customers. I trust that Cell C will address this matter with the urgency and attention it deserves. I expect a prompt response and a satisfactory resolution to this complaint. Thank you for your immediate attention to this matter. I look forward to your prompt response and a swift resolution. Braam Senekal 0823039737
2 replies
34 months ago
Overcharged Cell c bill
A.J. Senekal Cell: 0823039737 Email:braam.senekal@email.com Cell C Customer Service [date] Subject: Billing Complaint - Account Number 0823039737 Dear Cell C Customer Service, I hope this letter finds you well. I am writing to express my deep concern and disappointment regarding the recent billing issue I encountered with my Cell C account. On 25/08/23 I received an SMS notification containing my latest bill information. To my surprise, the amount indicated in the message was significantly higher than what I had anticipated. Upon reviewing the details, I discovered that my bill has more than tripled compared to previous months. I must admit that after my complaint about the quality of service last month, I had noticed a considerable improvement in the network coverage and overall service reliability. I was genuinely pleased with the efforts made by Cell C to rectify the issues I had experienced. However, I am now faced with an unexpected problem: an exorbitant bill that does not align with the services rendered. Based on my understanding of our previous correspondence, I was under the impression that my billing concerns were addressed and that my account would reflect a fair and accurate representation of the services I have used. Regrettably, this situation has left me feeling frustrated and disheartened. I kindly request that you thoroughly investigate the matter and provide me with a detailed breakdown of the charges in question. It is crucial for me to understand why my bill has suddenly escalated to such an extent. Additionally, I would appreciate your assistance in rectifying this issue promptly and adjusting the bill to reflect the services I have utilized. I have been a loyal Cell C customer for a significant period, and I value the relationship I have established with your company. I believe in the importance of open communication and resolving issues amicably. Therefore, I trust that you will give due attention to my concerns and take the necessary steps to rectify this billing discrepancy promptly. I kindly request that you reach out to me at your earliest convenience to discuss this matter further. Please consider this letter as a formal complaint, and I would appreciate a timely response with in 24 ours to address this issue satisfactorily. Thank you for your attention to this matter. I look forward to a swift resolution and continuing a positive relationship with Cell C. Yours sincerely, A.J. Senekal
1 reply
Review Distribution
5 Star
4 (22.22222222222222%)
4 Star
2 (11.11111111111111%)
3 Star
1 (5.555555555555555%)
2 Star
3 (16.666666666666668%)
1 Star
8 (44.44444444444444%)