NM
NTT Motor Group
Claimed Business
NM
AI Review Summary
Based on recent customer reviews, NTT Motor Group faces severe criticism across multiple branches nationwide. Customers consistently report misrepresentation during vehicle sales, unresolved mechanical defects, and poor after-sale accountability. Service departments at branches including Kimberley, Thohoyandou, Klerksdorp, Newcastle, and East London are cited for slow turnaround times, incorrect diagnoses, and lack of follow-up communication. Several reviewers describe being passed between staff with no one taking ownership. Allegations of odometer tampering and discriminatory treatment further damage the group's reputation.
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
-75
Recommended: Unlikely
Review Distribution
1.3|16 Reviews
Jun '25 - May '26
5(6.3%)
4(0%)
3(0%)
2(0%)
1(93.8%)
5(6.3%)
4(0%)
3(0%)
2(0%)
1(93.8%)
Frequently Asked Questions About NTT Motor Group
Based on recent customer reviews, NTT Motor Group faces severe criticism across multiple branches nationwide. Customers consistently report misrepresentation during vehicle sales, unresolved mechanical defects, and poor after-sale accountability. Service departments at branches including Kimberley, Thohoyandou, Klerksdorp, Newcastle, and East London are cited for slow turnaround times, incorrect diagnoses, and lack of follow-up communication. Several reviewers describe being passed between staff with no one taking ownership. Allegations of odometer tampering and discriminatory treatment further damage the group's reputation.
NTT Motor Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 16 reviews in the last 12 months. Hellopeter has tracked NTT Motor Group across 261 total reviews. How is the TrustIndex calculated? →
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMK
Michael K
1 reviews | Active since Jan 2020
13 Mar 2026, 15:07
Volkswagen Potchefstroom worst ever
Bunch of liers. I bought a demo car in 2025 from VW Potchefstroom. The car had 12000km on the clock. When we took delivery of the vehicle in jan2025 I asked the sales manager that did the sale when the vehicle needs to be serviced because this was my very first vw that I bought. He laughed and said don’t worry it will tell you when to come in. I drove the car for a year and we wanted to go for something a little bigger for the family. I then contacted a dealer and they helped me so good and they checked everything and was happy. They requested that I pull the service history of the vehicle and I did exactly that. Received the documents and forwarded it to them. They gave me a call immediately and said I must check in with the dealer the car missed the service… I took it up with the sales manager and the thing got heated and i said to him im going to head office, he then rep**** with a ****y attitude you can do what ever you want the car is of from my floor and it isn’t my problem any more. I phoned the branch manager and he then told me everything is fine we will just do the next service and all is good…. That didn’t make sense to me and I phoned around asking questions with other vw branches and they confirmed that i was right and you loose your warranty if you missed the service. I said to the branch manager they can give me settlement for the vehicle and i can be on my way. They didn’t want to do that and they will try and advertise the vehicle on behalf of us. More than 2 weeks down the line still no buyer for the vehicle and im still sitting with this mess that I didn’t cause… This was my first and very last Volkswagen that i wil ever own. I will never recommend a vw for anyone.
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Michael K
1 reviews | Active since Jan 2020
13 Mar 2026, 15:07
Volkswagen Potchefstroom worst ever
Bunch of liers. I bought a demo car in 2025 from VW Potchefstroom. The car had 12000km on the clock. When we took delivery of the vehicle in jan2025 I asked the sales manager that did the sale when the vehicle needs to be serviced because this was my very first vw that I bought. He laughed and said don’t worry it will tell you when to come in. I drove the car for a year and we wanted to go for something a little bigger for the family. I then contacted a dealer and they helped me so good and they checked everything and was happy. They requested that I pull the service history of the vehicle and I did exactly that. Received the documents and forwarded it to them. They gave me a call immediately and said I must check in with the dealer the car missed the service… I took it up with the sales manager and the thing got heated and i said to him im going to head office, he then rep**** with a ****y attitude you can do what ever you want the car is of from my floor and it isn’t my problem any more. I phoned the branch manager and he then told me everything is fine we will just do the next service and all is good…. That didn’t make sense to me and I phoned around asking questions with other vw branches and they confirmed that i was right and you loose your warranty if you missed the service. I said to the branch manager they can give me settlement for the vehicle and i can be on my way. They didn’t want to do that and they will try and advertise the vehicle on behalf of us. More than 2 weeks down the line still no buyer for the vehicle and im still sitting with this mess that I didn’t cause… This was my first and very last Volkswagen that i wil ever own. I will never recommend a vw for anyone.
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Zukiswa P
1 reviews | Active since Jan 2020
10 Mar 2026, 10:29
Bad service just after I have transferred funds
Dear Sir/Madam, I am writing this email with a very heavy heart regarding the service I have received from NTT Jan Smuts. Last month, I purchased a pre-owned 2023 Kona and paid for it in cash. Due to outstanding penalties from my previous vehicle, I was advised that if I settled those penalties, the dealership would be able to extract the vehicle disc on my behalf. To my surprise, I have now been informed that they are unable to assist with this process, even though I have already paid the penalties as advised. Furthermore, the consultant I spoke to delivered my vehicle documents without the disc and without any communication or clear guidance on the way forward. I would therefore like to request advice on how I can obtain a refund for the administration, as the service agreed upon was not fully completed as per our agreement. I look forward to your urgent response regarding this matter. Kind regards, Zukiswa Phungula
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Zukiswa P
1 reviews | Active since Jan 2020
10 Mar 2026, 10:29
Bad service just after I have transferred funds
Dear Sir/Madam, I am writing this email with a very heavy heart regarding the service I have received from NTT Jan Smuts. Last month, I purchased a pre-owned 2023 Kona and paid for it in cash. Due to outstanding penalties from my previous vehicle, I was advised that if I settled those penalties, the dealership would be able to extract the vehicle disc on my behalf. To my surprise, I have now been informed that they are unable to assist with this process, even though I have already paid the penalties as advised. Furthermore, the consultant I spoke to delivered my vehicle documents without the disc and without any communication or clear guidance on the way forward. I would therefore like to request advice on how I can obtain a refund for the administration, as the service agreed upon was not fully completed as per our agreement. I look forward to your urgent response regarding this matter. Kind regards, Zukiswa Phungula
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Nathan
1 reviews | Active since Jan 2020
7 Mar 2026, 06:35
NTT Nissan Newcaste
Regret the day I made contact with NTT Nissan Newcaste. Absolute worst service. I have been waiting months on my spare key. If i do not enquire several times ... There is no communication from them. I wouldn't advice anyone doing business with them especially sales person Charlie Hlatshwayo and the manager JP
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Nathan
1 reviews | Active since Jan 2020
7 Mar 2026, 06:35
NTT Nissan Newcaste
Regret the day I made contact with NTT Nissan Newcaste. Absolute worst service. I have been waiting months on my spare key. If i do not enquire several times ... There is no communication from them. I wouldn't advice anyone doing business with them especially sales person Charlie Hlatshwayo and the manager JP
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Anonymous
1 reviews | Active since Jan 2020
9 Jan 2026, 23:39
Bad Service
To: NTT VW KIMBERLEY & NATIONAL From: Kagiso Makodi Date: 06 January 2026 REQUEST TO REVERSE VEHICLE SALE DUE TO MISREPRESENTATION AND BREACH OF AGREEMENT Good day, I hereby submit a formal request to reverse and cancel the vehicle sale agreement concluded at NTT Kimberley Used Cars Division, facilitated by salesperson David. At the time of sale, David expressly marketed and confirmed that the vehicle included a R10,000 cashback incentive, which materially influenced my decision to proceed with the purchase. After I declined add-ons (Tracker, Paint Protection, Warranty) — which I already hold through my insurer and existing tracking provider — I was informed that management allegedly withdrew the cashback incentive due to removal of add-ons. This was never disclosed upfront as a condition, and constitutes post-agreement contract variation based on undisclosed terms. Further to this, David stated: “I do not want to lose the sale, I will ensure you get R5,000 even if I have to pay it myself.” We then mutually agreed that he would personally pay me R5,000 in lieu of the promised cashback. This agreement was part of the final understanding upon which the sale was concluded. To date, no payment has been made, despite multiple undertakings. LEGAL GROUNDS FOR REVERSAL This matter violates the following provisions of the Consumer Protection Act 68 of 2008: Section 29 – Prohibits false, misleading, or deceptive marketing. Section 41 – Prohibits *****ulent or dishonest misrepresentation. Section 48 – Requires contracts to be fair, reasonable, and just. Section 20 – Grants the consumer the right to return goods if the transaction was induced by misrepresentation. I entered into this agreement based on false inducement and breached undertakings, making the contract defective in consent and unenforceable in fairness. REMEDY SOUGHT I request the following: Immediate reversal of the sale agreement, with all parties restored to their original positions. Cancellation of any finance agreement, debit orders, or registrations linked to this sale, at no cost or penalty to myself. Written confirmation of reversal within 5 business days from date of this letter. Should this not be actioned, I will proceed to lodge a complaint with: The National Consumer Commission (NCC) The Motor Industry Ombudsman of South Africa (MIOSA) I trust that NTT Kimberley will resolve this matter in compliance with the CPA. Please acknowledge receipt of this letter and provide written feedback. Kind regards, Kagiso Makodi Contact: 0744659553 - boys756@gmail.com Please note the above message was sent to NTT VW Kimberley on 6 January, however they never got back to me, only the salesperson (David) called me (After being called in by management) trying to salvage the sale and forcing me into payment arrangement which I declined, (He sent me a R1000 a day after talking which I haven't responded to) I was expecting a call/email from NTT management after David's call but nothing came through. I called NTT VW kimberley and requested to speak to the dealer principal and I was told they are on a call, I left a mesaage requesting to be called back but till this hour I'm waiting for the call. The vehicle has defects that are known to them that need to be fixed, additional defects were also identifed recently but I haven't shown them to the dealer as I've been a victim of ill health. The additional defects are; window motors are faulty, a knock when reversing and poor headlights, As we speak, I'm driving a vehicle which has an expired temporary licence as I'm still waiting for a call to collect the disc and number plates. But honestly I've reached a point where I feel NTT should take their car, cancel the sale, and pay me back my deposit. Regards K. Makodi
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Anonymous
1 reviews | Active since Jan 2020
9 Jan 2026, 23:39
Bad Service
To: NTT VW KIMBERLEY & NATIONAL From: Kagiso Makodi Date: 06 January 2026 REQUEST TO REVERSE VEHICLE SALE DUE TO MISREPRESENTATION AND BREACH OF AGREEMENT Good day, I hereby submit a formal request to reverse and cancel the vehicle sale agreement concluded at NTT Kimberley Used Cars Division, facilitated by salesperson David. At the time of sale, David expressly marketed and confirmed that the vehicle included a R10,000 cashback incentive, which materially influenced my decision to proceed with the purchase. After I declined add-ons (Tracker, Paint Protection, Warranty) — which I already hold through my insurer and existing tracking provider — I was informed that management allegedly withdrew the cashback incentive due to removal of add-ons. This was never disclosed upfront as a condition, and constitutes post-agreement contract variation based on undisclosed terms. Further to this, David stated: “I do not want to lose the sale, I will ensure you get R5,000 even if I have to pay it myself.” We then mutually agreed that he would personally pay me R5,000 in lieu of the promised cashback. This agreement was part of the final understanding upon which the sale was concluded. To date, no payment has been made, despite multiple undertakings. LEGAL GROUNDS FOR REVERSAL This matter violates the following provisions of the Consumer Protection Act 68 of 2008: Section 29 – Prohibits false, misleading, or deceptive marketing. Section 41 – Prohibits *****ulent or dishonest misrepresentation. Section 48 – Requires contracts to be fair, reasonable, and just. Section 20 – Grants the consumer the right to return goods if the transaction was induced by misrepresentation. I entered into this agreement based on false inducement and breached undertakings, making the contract defective in consent and unenforceable in fairness. REMEDY SOUGHT I request the following: Immediate reversal of the sale agreement, with all parties restored to their original positions. Cancellation of any finance agreement, debit orders, or registrations linked to this sale, at no cost or penalty to myself. Written confirmation of reversal within 5 business days from date of this letter. Should this not be actioned, I will proceed to lodge a complaint with: The National Consumer Commission (NCC) The Motor Industry Ombudsman of South Africa (MIOSA) I trust that NTT Kimberley will resolve this matter in compliance with the CPA. Please acknowledge receipt of this letter and provide written feedback. Kind regards, Kagiso Makodi Contact: 0744659553 - boys756@gmail.com Please note the above message was sent to NTT VW Kimberley on 6 January, however they never got back to me, only the salesperson (David) called me (After being called in by management) trying to salvage the sale and forcing me into payment arrangement which I declined, (He sent me a R1000 a day after talking which I haven't responded to) I was expecting a call/email from NTT management after David's call but nothing came through. I called NTT VW kimberley and requested to speak to the dealer principal and I was told they are on a call, I left a mesaage requesting to be called back but till this hour I'm waiting for the call. The vehicle has defects that are known to them that need to be fixed, additional defects were also identifed recently but I haven't shown them to the dealer as I've been a victim of ill health. The additional defects are; window motors are faulty, a knock when reversing and poor headlights, As we speak, I'm driving a vehicle which has an expired temporary licence as I'm still waiting for a call to collect the disc and number plates. But honestly I've reached a point where I feel NTT should take their car, cancel the sale, and pay me back my deposit. Regards K. Makodi
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Replies (0)lM
lerato M
1 reviews | Active since Jan 2020
3 Dec 2025, 20:21
Bad car service received at NTT Toyota Thohoyandou
I had a horrible experience with NTT Toyota Thohoyandou, mind you I am receiving this bad service for the second time in a row. The first experience I thought it was because its not long since the branch was opened. But this time I think its important that I report this so that they could work on improving. I called in last Friday after receiving a reminder that my car was due and when I was booking in the car I was given a quote of R3 200 and the consultant asked if I was paying cash or and assured her that it was a cash transaction. She indicated that I can bring the car in tomorrow which was a Saturday but I must know that my car will not receive a car wash service then I opted for Monday so that I can receive that as well. On Monday when I took my car, on arrival when they were receiving the car, the quotation for the service had changed and when I questioned why it changed, the first lady to help me became angry and abandoned me about 5 minutes later another lady came and I explained my frustrations because now my quotation was R3 600 and she indicated that they will also talk with bookings section to avoid this from happening again. It was around 8 am and there were 3 cars behind mine. Later around 15h00 I called the driver to pick me from work with assumption my car was serviced, on arrival I learned that they had just started working on it, I left to fetch my 16 months old baby with the driver because it was going to take a while. On return I waited until 18h00 waiting the car, only to realise that my car was actually the last car to be serviced, how because it was not the last car on arrival but I had to accept because I was there already. The car keys were handed over to me and when I pressed them they were not opening, the lady who has been helping me took them to the technician and on return I was told it might be that the battery has been on the shelve for long hence its not working. Then when I was still trying to understand that I was informed that my car air filter was not changed because they did not have stock so they will phone me when they have one, mind you the car was booked on Friday if parts were not available they should have postponed my car check in. Now it means when the part its available while they holding my money I should go to their garage again with my petrol and time. When I thought that was all on arrival at the car my car was only washed outside, for the past 9 years of servicing my car with Toyota in Soweto and Makhado after car service, my car felt so new but this time things were just dull. I had hoped I will be asked to rate their service so that I can raise my dissatisfaction but no i receive an e-mail indicating that the dealership is happy that I am happy with their service so I am not even sure who filled the survey for me to indicate satisfaction when I am totally angry and will never return to service my car with them. I am yet to get another mechanic to check if truly the service was rended because the lady who was assisting me also indicated that they were short stuffed on the day, but still dont know how is that my problem, I am so disappointed. To date - No one has ever called to check if my car was serviced
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lerato M
1 reviews | Active since Jan 2020
3 Dec 2025, 20:21
Bad car service received at NTT Toyota Thohoyandou
I had a horrible experience with NTT Toyota Thohoyandou, mind you I am receiving this bad service for the second time in a row. The first experience I thought it was because its not long since the branch was opened. But this time I think its important that I report this so that they could work on improving. I called in last Friday after receiving a reminder that my car was due and when I was booking in the car I was given a quote of R3 200 and the consultant asked if I was paying cash or and assured her that it was a cash transaction. She indicated that I can bring the car in tomorrow which was a Saturday but I must know that my car will not receive a car wash service then I opted for Monday so that I can receive that as well. On Monday when I took my car, on arrival when they were receiving the car, the quotation for the service had changed and when I questioned why it changed, the first lady to help me became angry and abandoned me about 5 minutes later another lady came and I explained my frustrations because now my quotation was R3 600 and she indicated that they will also talk with bookings section to avoid this from happening again. It was around 8 am and there were 3 cars behind mine. Later around 15h00 I called the driver to pick me from work with assumption my car was serviced, on arrival I learned that they had just started working on it, I left to fetch my 16 months old baby with the driver because it was going to take a while. On return I waited until 18h00 waiting the car, only to realise that my car was actually the last car to be serviced, how because it was not the last car on arrival but I had to accept because I was there already. The car keys were handed over to me and when I pressed them they were not opening, the lady who has been helping me took them to the technician and on return I was told it might be that the battery has been on the shelve for long hence its not working. Then when I was still trying to understand that I was informed that my car air filter was not changed because they did not have stock so they will phone me when they have one, mind you the car was booked on Friday if parts were not available they should have postponed my car check in. Now it means when the part its available while they holding my money I should go to their garage again with my petrol and time. When I thought that was all on arrival at the car my car was only washed outside, for the past 9 years of servicing my car with Toyota in Soweto and Makhado after car service, my car felt so new but this time things were just dull. I had hoped I will be asked to rate their service so that I can raise my dissatisfaction but no i receive an e-mail indicating that the dealership is happy that I am happy with their service so I am not even sure who filled the survey for me to indicate satisfaction when I am totally angry and will never return to service my car with them. I am yet to get another mechanic to check if truly the service was rended because the lady who was assisting me also indicated that they were short stuffed on the day, but still dont know how is that my problem, I am so disappointed. To date - No one has ever called to check if my car was serviced
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patricia N
1 reviews | Active since Jan 2020
29 Sept 2025, 09:11
Poor service delivery
I am extremely disappointed with the poor service and lack of accountability I have experienced at the NTT Newcastle. I paid for my Gauteng registration, a full tank of fuel (R1,000), and a R2,000 registration fee, yet these matters remain unresolved. In addition, I was charged R6,500 for delivery, but the explanations given have been inconsistent. Despite several follow-ups, I keep being passed from one person to another, and no one is taking ownership of my case. Communication only happens when I chase, which is unacceptable. I expected professional service, but instead, I am left frustrated and without clear answers.
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patricia N
1 reviews | Active since Jan 2020
29 Sept 2025, 09:11
Poor service delivery
I am extremely disappointed with the poor service and lack of accountability I have experienced at the NTT Newcastle. I paid for my Gauteng registration, a full tank of fuel (R1,000), and a R2,000 registration fee, yet these matters remain unresolved. In addition, I was charged R6,500 for delivery, but the explanations given have been inconsistent. Despite several follow-ups, I keep being passed from one person to another, and no one is taking ownership of my case. Communication only happens when I chase, which is unacceptable. I expected professional service, but instead, I am left frustrated and without clear answers.
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Replies (0)CR
Catrien R
1 reviews | Active since Jan 2020
23 Sept 2025, 11:59
NTT WONDERBOOM SERVICES
NTT WONDERBOOM - previously Allen Josh Ford. STAY away. They will not supply the service that they promise. I should have followed my gut and NOT service my FORD 2 liter at NTT Wonderboom. Bought the vehicle in 2019 (in Sandton due to bad reviews and no service I received when visiting them to buy a Ranger), just before Covid. Not using the vehicle, a lot. In 2024 all her guarantees, warrantees etc expired. Just one more service was in the pipeline for 2025. I asked them to look at the wipers, break-pads, and some other issues. Obviously/hopefully, they checked all the 'what you can see' issues. Today, with her final service with them (and less than 10 000kn futher), they phone me with the following.... Break-pads must be replaced @ R4,464.00 (my first call to a different car company = R1700 (labor included). Wipers must be replaced @ R507 (Other car company = R280). My main issue = How can the wipers deteriorate in 9 months?? (Never in the sun). How can the break-pads be at 15% if it was replaced in 2024??? Well maybe it is not them, maybe the women in South Africa just do not understand how services of vehicles work!!!!!?????? SHAME ON YOU!!!!
Helpful (0)
|Replies (0)CR
Catrien R
1 reviews | Active since Jan 2020
23 Sept 2025, 11:59
NTT WONDERBOOM SERVICES
NTT WONDERBOOM - previously Allen Josh Ford. STAY away. They will not supply the service that they promise. I should have followed my gut and NOT service my FORD 2 liter at NTT Wonderboom. Bought the vehicle in 2019 (in Sandton due to bad reviews and no service I received when visiting them to buy a Ranger), just before Covid. Not using the vehicle, a lot. In 2024 all her guarantees, warrantees etc expired. Just one more service was in the pipeline for 2025. I asked them to look at the wipers, break-pads, and some other issues. Obviously/hopefully, they checked all the 'what you can see' issues. Today, with her final service with them (and less than 10 000kn futher), they phone me with the following.... Break-pads must be replaced @ R4,464.00 (my first call to a different car company = R1700 (labor included). Wipers must be replaced @ R507 (Other car company = R280). My main issue = How can the wipers deteriorate in 9 months?? (Never in the sun). How can the break-pads be at 15% if it was replaced in 2024??? Well maybe it is not them, maybe the women in South Africa just do not understand how services of vehicles work!!!!!?????? SHAME ON YOU!!!!
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Replies (0)SS
Shashi S
1 reviews | Active since Jan 2020
29 Aug 2025, 08:56
NTT Nissan Newcastle DISGUSTING Service from Dealer Principal - David Heennop
NTT Nissan customer care is a waste of time. This is the ONLY brand that was not helpful. I purchased a brand new vehicle from NTT Nissan Newcastle - the dealer principle is David Heennop. They supp**** a brand new vehicle with multiple defects. I wanted the vehicle replaced but they said they want to repair. I am from Durban. They refuse to let the repair happen in Durban. They want to drive the vehicle to Newcastle, add 800km wear and tear and risk to the vehicle to repair. If there is an accident - they will simply say sorry and repair the vehicle. Disgusting service. People should reconsider the Nissan Brand. My request was simple - get the repair done at a Nissan in Durban.
Helpful (0)
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Shashi S
1 reviews | Active since Jan 2020
29 Aug 2025, 08:56
NTT Nissan Newcastle DISGUSTING Service from Dealer Principal - David Heennop
NTT Nissan customer care is a waste of time. This is the ONLY brand that was not helpful. I purchased a brand new vehicle from NTT Nissan Newcastle - the dealer principle is David Heennop. They supp**** a brand new vehicle with multiple defects. I wanted the vehicle replaced but they said they want to repair. I am from Durban. They refuse to let the repair happen in Durban. They want to drive the vehicle to Newcastle, add 800km wear and tear and risk to the vehicle to repair. If there is an accident - they will simply say sorry and repair the vehicle. Disgusting service. People should reconsider the Nissan Brand. My request was simple - get the repair done at a Nissan in Durban.
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