NM
NTT Motor Group
Claimed Business
NM
AI Review Summary
Based on recent customer reviews, NTT Motor Group is facing significant customer experience challenges across multiple branches and brands. Customers consistently mention poor after-sales service, unresolved vehicle defects, and breakdowns in communication following purchase or service appointments. A recurring theme is dissatisfaction with accountability, with many feeling passed between staff without clear ownership of their issues. Concerns around alleged misrepresentation during sales, disputed quotes, missed service obligations, and dismissive management responses appear frequently. Several reviewers also raise concerns about staff attitude, with a few citing perceived unfair or discriminatory treatment.
Performance(last 12 months):
Trustindex Rating
1.8TrustIndex
1.8
Review Distribution
1|17 Reviews
Jul '25 - Jun '26
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
26 May 2026, 17:29
Terrible service NTT nissan Bloemfontein
I am writing to formally express my serious concern and disappointment regarding the level of service I have received from your sales team in Bloemfontein. Approximately two weeks ago, I visited your dealership with genuine interest in purchasing a new BYD Dolphin and trading in my current vehicle. During my visit, I spoke to Alex and test drove the vehicle with CG, who assisted me at the dealership. Following the test drive, I requested a trade-in quotation and was assured that the information would be sent to me shortly. To date, I have still not received any quotation, feedback, or even basic communication from your team. What is even more concerning is that I have made two follow-up phone calls after my visit in an effort to obtain feedback, yet my enquiry still appears to have been ignored completely. As a potential customer considering a major financial purchase, I find this level of service extremely disappointing and concerning. The complete lack of urgency, communication, and customer care creates a very poor impression of the dealership and the BYD brand as a whole. I was genuinely excited about the possibility of purchasing the BYD Dolphin, however this experience has now made me seriously hesitant about proceeding with the purchase. My concern is that if the level of service is already this poor before a sale has even taken place, it raises serious questions about the type of support and after-sales service a customer can expect once the vehicle has been purchased. I believe that customers deserve clear communication, professionalism, and proper follow-up, especially when showing serious intent to purchase a vehicle. Unfortunately, my experience so far has reflected the opposite. I would appreciate urgent attention to this matter and request that someone senior contact me as soon as possible regarding my outstanding quotation and this complaint. Kind regards, Braam.senekal 082 303 9737
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Anonymous
1 reviews | Active since Jan 2020
26 May 2026, 17:29
Terrible service NTT nissan Bloemfontein
I am writing to formally express my serious concern and disappointment regarding the level of service I have received from your sales team in Bloemfontein. Approximately two weeks ago, I visited your dealership with genuine interest in purchasing a new BYD Dolphin and trading in my current vehicle. During my visit, I spoke to Alex and test drove the vehicle with CG, who assisted me at the dealership. Following the test drive, I requested a trade-in quotation and was assured that the information would be sent to me shortly. To date, I have still not received any quotation, feedback, or even basic communication from your team. What is even more concerning is that I have made two follow-up phone calls after my visit in an effort to obtain feedback, yet my enquiry still appears to have been ignored completely. As a potential customer considering a major financial purchase, I find this level of service extremely disappointing and concerning. The complete lack of urgency, communication, and customer care creates a very poor impression of the dealership and the BYD brand as a whole. I was genuinely excited about the possibility of purchasing the BYD Dolphin, however this experience has now made me seriously hesitant about proceeding with the purchase. My concern is that if the level of service is already this poor before a sale has even taken place, it raises serious questions about the type of support and after-sales service a customer can expect once the vehicle has been purchased. I believe that customers deserve clear communication, professionalism, and proper follow-up, especially when showing serious intent to purchase a vehicle. Unfortunately, my experience so far has reflected the opposite. I would appreciate urgent attention to this matter and request that someone senior contact me as soon as possible regarding my outstanding quotation and this complaint. Kind regards, Braam.senekal 082 303 9737
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Anonymous
1 reviews | Active since Jan 2020
7 May 2026, 05:16
Total failure
NTT Toyota Hoedspruit failed to record my appointment; failed to fix my issue; failed to send me an invoice; failed to send me a quote, both of which promised; failed to follow up on my negative review despite an sms saying that Abrahm Lochner would contact me; used a disused email address despite me giving them the correct one; charged me R1300+ for nothing done
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Anonymous
1 reviews | Active since Jan 2020
7 May 2026, 05:16
Total failure
NTT Toyota Hoedspruit failed to record my appointment; failed to fix my issue; failed to send me an invoice; failed to send me a quote, both of which promised; failed to follow up on my negative review despite an sms saying that Abrahm Lochner would contact me; used a disused email address despite me giving them the correct one; charged me R1300+ for nothing done
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 09:53
************** at NTT Ford Richards bay.
I went to NTT Ford dealership is Richards bay,I saw an XLT 2026 model there with around 13000 kms,I met a sales person by the name Lunga, I later requested a quote on the car as I already arranged finance privately. When the quote arrived,amongst other things they added on f&i it was a tracker,scratch and dent cover,the total for these was close to 10 000. I asked Lunga to remove these things because I didn't need them. He said as per the dealership policy it is compulsory because that's how they make money as a dealership. I wasn't happy about it but I respected their ****, I then asked to do a test drive on the vehicle and he said test drive aren't allowed unless you will apply for finance with them first . I then asked him to the details of the manager to confirm this,up to my suprise, his manager confirmed all this to be true, he took further and said, what if you apply for finance and you are declined and already you have test driven the vehicle, he also said that no unemployed people are allowed to do a test drive on his vehicle. I was so disappointed and I ended up not buying but the level of ************** is very high on that dealership. People should just stay away from it.
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 09:53
************** at NTT Ford Richards bay.
I went to NTT Ford dealership is Richards bay,I saw an XLT 2026 model there with around 13000 kms,I met a sales person by the name Lunga, I later requested a quote on the car as I already arranged finance privately. When the quote arrived,amongst other things they added on f&i it was a tracker,scratch and dent cover,the total for these was close to 10 000. I asked Lunga to remove these things because I didn't need them. He said as per the dealership policy it is compulsory because that's how they make money as a dealership. I wasn't happy about it but I respected their ****, I then asked to do a test drive on the vehicle and he said test drive aren't allowed unless you will apply for finance with them first . I then asked him to the details of the manager to confirm this,up to my suprise, his manager confirmed all this to be true, he took further and said, what if you apply for finance and you are declined and already you have test driven the vehicle, he also said that no unemployed people are allowed to do a test drive on his vehicle. I was so disappointed and I ended up not buying but the level of ************** is very high on that dealership. People should just stay away from it.
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Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 06:30
Confirmation Message...
Confirmation Message *Business Name:* Ntt Volkswagen Mthatha And East London *Rating:* 1 out of 5 *Review:* I bought my car in East London last year November T-cross 2025, on the 10th march 2026 at 6am when I got into my car the car was not starting and the cluster display was blank, called Volkswagen on Wednesday then they took my car to NTT Volkswagen Mthatha and it took them 5 days to diagnose the problem… They are giving me a very bad experience and I had to call them for updates… they dnt want to provide me with a courtesy car cause they say they don’t provide any I use my car for work and now it’s been 1 week and 3 days and the car has not been fixed I’m unable to go to work
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Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 06:30
Confirmation Message...
Confirmation Message *Business Name:* Ntt Volkswagen Mthatha And East London *Rating:* 1 out of 5 *Review:* I bought my car in East London last year November T-cross 2025, on the 10th march 2026 at 6am when I got into my car the car was not starting and the cluster display was blank, called Volkswagen on Wednesday then they took my car to NTT Volkswagen Mthatha and it took them 5 days to diagnose the problem… They are giving me a very bad experience and I had to call them for updates… they dnt want to provide me with a courtesy car cause they say they don’t provide any I use my car for work and now it’s been 1 week and 3 days and the car has not been fixed I’m unable to go to work
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Anonymous
1 reviews | Active since Jan 2020
13 Mar 2026, 15:07
Volkswagen Potchefstroom worst ever
Bunch of liers. I bought a demo car in 2025 from VW Potchefstroom. The car had 12000km on the clock. When we took delivery of the vehicle in jan2025 I asked the sales manager that did the sale when the vehicle needs to be serviced because this was my very first vw that I bought. He laughed and said don’t worry it will tell you when to come in. I drove the car for a year and we wanted to go for something a little bigger for the family. I then contacted a dealer and they helped me so good and they checked everything and was happy. They requested that I pull the service history of the vehicle and I did exactly that. Received the documents and forwarded it to them. They gave me a call immediately and said I must check in with the dealer the car missed the service… I took it up with the sales manager and the thing got heated and i said to him im going to head office, he then rep**** with a ****y attitude you can do what ever you want the car is of from my floor and it isn’t my problem any more. I phoned the branch manager and he then told me everything is fine we will just do the next service and all is good…. That didn’t make sense to me and I phoned around asking questions with other vw branches and they confirmed that i was right and you loose your warranty if you missed the service. I said to the branch manager they can give me settlement for the vehicle and i can be on my way. They didn’t want to do that and they will try and advertise the vehicle on behalf of us. More than 2 weeks down the line still no buyer for the vehicle and im still sitting with this mess that I didn’t cause… This was my first and very last Volkswagen that i wil ever own. I will never recommend a vw for anyone.
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Anonymous
1 reviews | Active since Jan 2020
13 Mar 2026, 15:07
Volkswagen Potchefstroom worst ever
Bunch of liers. I bought a demo car in 2025 from VW Potchefstroom. The car had 12000km on the clock. When we took delivery of the vehicle in jan2025 I asked the sales manager that did the sale when the vehicle needs to be serviced because this was my very first vw that I bought. He laughed and said don’t worry it will tell you when to come in. I drove the car for a year and we wanted to go for something a little bigger for the family. I then contacted a dealer and they helped me so good and they checked everything and was happy. They requested that I pull the service history of the vehicle and I did exactly that. Received the documents and forwarded it to them. They gave me a call immediately and said I must check in with the dealer the car missed the service… I took it up with the sales manager and the thing got heated and i said to him im going to head office, he then rep**** with a ****y attitude you can do what ever you want the car is of from my floor and it isn’t my problem any more. I phoned the branch manager and he then told me everything is fine we will just do the next service and all is good…. That didn’t make sense to me and I phoned around asking questions with other vw branches and they confirmed that i was right and you loose your warranty if you missed the service. I said to the branch manager they can give me settlement for the vehicle and i can be on my way. They didn’t want to do that and they will try and advertise the vehicle on behalf of us. More than 2 weeks down the line still no buyer for the vehicle and im still sitting with this mess that I didn’t cause… This was my first and very last Volkswagen that i wil ever own. I will never recommend a vw for anyone.
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Anonymous
1 reviews | Active since Jan 2020
10 Mar 2026, 10:29
Bad service just after I have transferred funds
Dear Sir/Madam, I am writing this email with a very heavy heart regarding the service I have received from NTT Jan Smuts. Last month, I purchased a pre-owned 2023 Kona and paid for it in cash. Due to outstanding penalties from my previous vehicle, I was advised that if I settled those penalties, the dealership would be able to extract the vehicle disc on my behalf. To my surprise, I have now been informed that they are unable to assist with this process, even though I have already paid the penalties as advised. Furthermore, the consultant I spoke to delivered my vehicle documents without the disc and without any communication or clear guidance on the way forward. I would therefore like to request advice on how I can obtain a refund for the administration, as the service agreed upon was not fully completed as per our agreement. I look forward to your urgent response regarding this matter. Kind regards, Zukiswa Phungula
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Anonymous
1 reviews | Active since Jan 2020
10 Mar 2026, 10:29
Bad service just after I have transferred funds
Dear Sir/Madam, I am writing this email with a very heavy heart regarding the service I have received from NTT Jan Smuts. Last month, I purchased a pre-owned 2023 Kona and paid for it in cash. Due to outstanding penalties from my previous vehicle, I was advised that if I settled those penalties, the dealership would be able to extract the vehicle disc on my behalf. To my surprise, I have now been informed that they are unable to assist with this process, even though I have already paid the penalties as advised. Furthermore, the consultant I spoke to delivered my vehicle documents without the disc and without any communication or clear guidance on the way forward. I would therefore like to request advice on how I can obtain a refund for the administration, as the service agreed upon was not fully completed as per our agreement. I look forward to your urgent response regarding this matter. Kind regards, Zukiswa Phungula
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Anonymous
1 reviews | Active since Jan 2020
9 Jan 2026, 23:39
Bad Service
To: NTT VW KIMBERLEY & NATIONAL From: Kagiso Makodi Date: 06 January 2026 REQUEST TO REVERSE VEHICLE SALE DUE TO MISREPRESENTATION AND BREACH OF AGREEMENT Good day, I hereby submit a formal request to reverse and cancel the vehicle sale agreement concluded at NTT Kimberley Used Cars Division, facilitated by salesperson David. At the time of sale, David expressly marketed and confirmed that the vehicle included a R10,000 cashback incentive, which materially influenced my decision to proceed with the purchase. After I declined add-ons (Tracker, Paint Protection, Warranty) — which I already hold through my insurer and existing tracking provider — I was informed that management allegedly withdrew the cashback incentive due to removal of add-ons. This was never disclosed upfront as a condition, and constitutes post-agreement contract variation based on undisclosed terms. Further to this, David stated: “I do not want to lose the sale, I will ensure you get R5,000 even if I have to pay it myself.” We then mutually agreed that he would personally pay me R5,000 in lieu of the promised cashback. This agreement was part of the final understanding upon which the sale was concluded. To date, no payment has been made, despite multiple undertakings. LEGAL GROUNDS FOR REVERSAL This matter violates the following provisions of the Consumer Protection Act 68 of 2008: Section 29 – Prohibits false, misleading, or deceptive marketing. Section 41 – Prohibits *****ulent or dishonest misrepresentation. Section 48 – Requires contracts to be fair, reasonable, and just. Section 20 – Grants the consumer the right to return goods if the transaction was induced by misrepresentation. I entered into this agreement based on false inducement and breached undertakings, making the contract defective in consent and unenforceable in fairness. REMEDY SOUGHT I request the following: Immediate reversal of the sale agreement, with all parties restored to their original positions. Cancellation of any finance agreement, debit orders, or registrations linked to this sale, at no cost or penalty to myself. Written confirmation of reversal within 5 business days from date of this letter. Should this not be actioned, I will proceed to lodge a complaint with: The National Consumer Commission (NCC) The Motor Industry Ombudsman of South Africa (MIOSA) I trust that NTT Kimberley will resolve this matter in compliance with the CPA. Please acknowledge receipt of this letter and provide written feedback. Kind regards, Kagiso Makodi Contact: 0744659553 - boys756@gmail.com Please note the above message was sent to NTT VW Kimberley on 6 January, however they never got back to me, only the salesperson (David) called me (After being called in by management) trying to salvage the sale and forcing me into payment arrangement which I declined, (He sent me a R1000 a day after talking which I haven't responded to) I was expecting a call/email from NTT management after David's call but nothing came through. I called NTT VW kimberley and requested to speak to the dealer principal and I was told they are on a call, I left a mesaage requesting to be called back but till this hour I'm waiting for the call. The vehicle has defects that are known to them that need to be fixed, additional defects were also identifed recently but I haven't shown them to the dealer as I've been a victim of ill health. The additional defects are; window motors are faulty, a knock when reversing and poor headlights, As we speak, I'm driving a vehicle which has an expired temporary licence as I'm still waiting for a call to collect the disc and number plates. But honestly I've reached a point where I feel NTT should take their car, cancel the sale, and pay me back my deposit. Regards K. Makodi
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Anonymous
1 reviews | Active since Jan 2020
9 Jan 2026, 23:39
Bad Service
To: NTT VW KIMBERLEY & NATIONAL From: Kagiso Makodi Date: 06 January 2026 REQUEST TO REVERSE VEHICLE SALE DUE TO MISREPRESENTATION AND BREACH OF AGREEMENT Good day, I hereby submit a formal request to reverse and cancel the vehicle sale agreement concluded at NTT Kimberley Used Cars Division, facilitated by salesperson David. At the time of sale, David expressly marketed and confirmed that the vehicle included a R10,000 cashback incentive, which materially influenced my decision to proceed with the purchase. After I declined add-ons (Tracker, Paint Protection, Warranty) — which I already hold through my insurer and existing tracking provider — I was informed that management allegedly withdrew the cashback incentive due to removal of add-ons. This was never disclosed upfront as a condition, and constitutes post-agreement contract variation based on undisclosed terms. Further to this, David stated: “I do not want to lose the sale, I will ensure you get R5,000 even if I have to pay it myself.” We then mutually agreed that he would personally pay me R5,000 in lieu of the promised cashback. This agreement was part of the final understanding upon which the sale was concluded. To date, no payment has been made, despite multiple undertakings. LEGAL GROUNDS FOR REVERSAL This matter violates the following provisions of the Consumer Protection Act 68 of 2008: Section 29 – Prohibits false, misleading, or deceptive marketing. Section 41 – Prohibits *****ulent or dishonest misrepresentation. Section 48 – Requires contracts to be fair, reasonable, and just. Section 20 – Grants the consumer the right to return goods if the transaction was induced by misrepresentation. I entered into this agreement based on false inducement and breached undertakings, making the contract defective in consent and unenforceable in fairness. REMEDY SOUGHT I request the following: Immediate reversal of the sale agreement, with all parties restored to their original positions. Cancellation of any finance agreement, debit orders, or registrations linked to this sale, at no cost or penalty to myself. Written confirmation of reversal within 5 business days from date of this letter. Should this not be actioned, I will proceed to lodge a complaint with: The National Consumer Commission (NCC) The Motor Industry Ombudsman of South Africa (MIOSA) I trust that NTT Kimberley will resolve this matter in compliance with the CPA. Please acknowledge receipt of this letter and provide written feedback. Kind regards, Kagiso Makodi Contact: 0744659553 - boys756@gmail.com Please note the above message was sent to NTT VW Kimberley on 6 January, however they never got back to me, only the salesperson (David) called me (After being called in by management) trying to salvage the sale and forcing me into payment arrangement which I declined, (He sent me a R1000 a day after talking which I haven't responded to) I was expecting a call/email from NTT management after David's call but nothing came through. I called NTT VW kimberley and requested to speak to the dealer principal and I was told they are on a call, I left a mesaage requesting to be called back but till this hour I'm waiting for the call. The vehicle has defects that are known to them that need to be fixed, additional defects were also identifed recently but I haven't shown them to the dealer as I've been a victim of ill health. The additional defects are; window motors are faulty, a knock when reversing and poor headlights, As we speak, I'm driving a vehicle which has an expired temporary licence as I'm still waiting for a call to collect the disc and number plates. But honestly I've reached a point where I feel NTT should take their car, cancel the sale, and pay me back my deposit. Regards K. Makodi
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Anonymous
1 reviews | Active since Jan 2020
3 Dec 2025, 20:21
Bad car service received at NTT Toyota Thohoyandou
I had a horrible experience with NTT Toyota Thohoyandou, mind you I am receiving this bad service for the second time in a row. The first experience I thought it was because its not long since the branch was opened. But this time I think its important that I report this so that they could work on improving. I called in last Friday after receiving a reminder that my car was due and when I was booking in the car I was given a quote of R3 200 and the consultant asked if I was paying cash or and assured her that it was a cash transaction. She indicated that I can bring the car in tomorrow which was a Saturday but I must know that my car will not receive a car wash service then I opted for Monday so that I can receive that as well. On Monday when I took my car, on arrival when they were receiving the car, the quotation for the service had changed and when I questioned why it changed, the first lady to help me became angry and abandoned me about 5 minutes later another lady came and I explained my frustrations because now my quotation was R3 600 and she indicated that they will also talk with bookings section to avoid this from happening again. It was around 8 am and there were 3 cars behind mine. Later around 15h00 I called the driver to pick me from work with assumption my car was serviced, on arrival I learned that they had just started working on it, I left to fetch my 16 months old baby with the driver because it was going to take a while. On return I waited until 18h00 waiting the car, only to realise that my car was actually the last car to be serviced, how because it was not the last car on arrival but I had to accept because I was there already. The car keys were handed over to me and when I pressed them they were not opening, the lady who has been helping me took them to the technician and on return I was told it might be that the battery has been on the shelve for long hence its not working. Then when I was still trying to understand that I was informed that my car air filter was not changed because they did not have stock so they will phone me when they have one, mind you the car was booked on Friday if parts were not available they should have postponed my car check in. Now it means when the part its available while they holding my money I should go to their garage again with my petrol and time. When I thought that was all on arrival at the car my car was only washed outside, for the past 9 years of servicing my car with Toyota in Soweto and Makhado after car service, my car felt so new but this time things were just dull. I had hoped I will be asked to rate their service so that I can raise my dissatisfaction but no i receive an e-mail indicating that the dealership is happy that I am happy with their service so I am not even sure who filled the survey for me to indicate satisfaction when I am totally angry and will never return to service my car with them. I am yet to get another mechanic to check if truly the service was rended because the lady who was assisting me also indicated that they were short stuffed on the day, but still dont know how is that my problem, I am so disappointed. To date - No one has ever called to check if my car was serviced
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Anonymous
1 reviews | Active since Jan 2020
3 Dec 2025, 20:21
Bad car service received at NTT Toyota Thohoyandou
I had a horrible experience with NTT Toyota Thohoyandou, mind you I am receiving this bad service for the second time in a row. The first experience I thought it was because its not long since the branch was opened. But this time I think its important that I report this so that they could work on improving. I called in last Friday after receiving a reminder that my car was due and when I was booking in the car I was given a quote of R3 200 and the consultant asked if I was paying cash or and assured her that it was a cash transaction. She indicated that I can bring the car in tomorrow which was a Saturday but I must know that my car will not receive a car wash service then I opted for Monday so that I can receive that as well. On Monday when I took my car, on arrival when they were receiving the car, the quotation for the service had changed and when I questioned why it changed, the first lady to help me became angry and abandoned me about 5 minutes later another lady came and I explained my frustrations because now my quotation was R3 600 and she indicated that they will also talk with bookings section to avoid this from happening again. It was around 8 am and there were 3 cars behind mine. Later around 15h00 I called the driver to pick me from work with assumption my car was serviced, on arrival I learned that they had just started working on it, I left to fetch my 16 months old baby with the driver because it was going to take a while. On return I waited until 18h00 waiting the car, only to realise that my car was actually the last car to be serviced, how because it was not the last car on arrival but I had to accept because I was there already. The car keys were handed over to me and when I pressed them they were not opening, the lady who has been helping me took them to the technician and on return I was told it might be that the battery has been on the shelve for long hence its not working. Then when I was still trying to understand that I was informed that my car air filter was not changed because they did not have stock so they will phone me when they have one, mind you the car was booked on Friday if parts were not available they should have postponed my car check in. Now it means when the part its available while they holding my money I should go to their garage again with my petrol and time. When I thought that was all on arrival at the car my car was only washed outside, for the past 9 years of servicing my car with Toyota in Soweto and Makhado after car service, my car felt so new but this time things were just dull. I had hoped I will be asked to rate their service so that I can raise my dissatisfaction but no i receive an e-mail indicating that the dealership is happy that I am happy with their service so I am not even sure who filled the survey for me to indicate satisfaction when I am totally angry and will never return to service my car with them. I am yet to get another mechanic to check if truly the service was rended because the lady who was assisting me also indicated that they were short stuffed on the day, but still dont know how is that my problem, I am so disappointed. To date - No one has ever called to check if my car was serviced
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