Active since Sep 2016
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23 reviews3 months ago
Bad Service
To: NTT VW KIMBERLEY & NATIONAL From: Kagiso Makodi Date: 06 January 2026 REQUEST TO REVERSE VEHICLE SALE DUE TO MISREPRESENTATION AND BREACH OF AGREEMENT Good day, I hereby submit a formal request to reverse and cancel the vehicle sale agreement concluded at NTT Kimberley Used Cars Division, facilitated by salesperson David. At the time of sale, David expressly marketed and confirmed that the vehicle included a R10,000 cashback incentive, which materially influenced my decision to proceed with the purchase. After I declined add-ons (Tracker, Paint Protection, Warranty) — which I already hold through my insurer and existing tracking provider — I was informed that management allegedly withdrew the cashback incentive due to removal of add-ons. This was never disclosed upfront as a condition, and constitutes post-agreement contract variation based on undisclosed terms. Further to this, David stated: “I do not want to lose the sale, I will ensure you get R5,000 even if I have to pay it myself.” We then mutually agreed that he would personally pay me R5,000 in lieu of the promised cashback. This agreement was part of the final understanding upon which the sale was concluded. To date, no payment has been made, despite multiple undertakings. LEGAL GROUNDS FOR REVERSAL This matter violates the following provisions of the Consumer Protection Act 68 of 2008: Section 29 – Prohibits false, misleading, or deceptive marketing. Section 41 – Prohibits *****ulent or dishonest misrepresentation. Section 48 – Requires contracts to be fair, reasonable, and just. Section 20 – Grants the consumer the right to return goods if the transaction was induced by misrepresentation. I entered into this agreement based on false inducement and breached undertakings, making the contract defective in consent and unenforceable in fairness. REMEDY SOUGHT I request the following: Immediate reversal of the sale agreement, with all parties restored to their original positions. Cancellation of any finance agreement, debit orders, or registrations linked to this sale, at no cost or penalty to myself. Written confirmation of reversal within 5 business days from date of this letter. Should this not be actioned, I will proceed to lodge a complaint with: The National Consumer Commission (NCC) The Motor Industry Ombudsman of South Africa (MIOSA) I trust that NTT Kimberley will resolve this matter in compliance with the CPA. Please acknowledge receipt of this letter and provide written feedback. Kind regards, Kagiso Makodi Contact: 0744659553 - boys756@gmail.com Please note the above message was sent to NTT VW Kimberley on 6 January, however they never got back to me, only the salesperson (David) called me (After being called in by management) trying to salvage the sale and forcing me into payment arrangement which I declined, (He sent me a R1000 a day after talking which I haven't responded to) I was expecting a call/email from NTT management after David's call but nothing came through. I called NTT VW kimberley and requested to speak to the dealer principal and I was told they are on a call, I left a mesaage requesting to be called back but till this hour I'm waiting for the call. The vehicle has defects that are known to them that need to be fixed, additional defects were also identifed recently but I haven't shown them to the dealer as I've been a victim of ill health. The additional defects are; window motors are faulty, a knock when reversing and poor headlights, As we speak, I'm driving a vehicle which has an expired temporary licence as I'm still waiting for a call to collect the disc and number plates. But honestly I've reached a point where I feel NTT should take their car, cancel the sale, and pay me back my deposit. Regards K. Makodi
0 replies
10 months ago
bad services
I bought a broken bed from Sleepmasters. It was delivered on May 29th, 2025. I logged the complaint on the same day; however, I'm still waiting for them to get back to me.
0 replies
11 months ago
Poor service
I am still waiting on feedback on my claim.
58 replies
26 months ago
poor service
A refund was paid to Marquis Finance from Innovation Group. I am struggling to get the money to be allocated to my account with your company. I called your call centre who could see the refund but they couldn't assist me as the money had not been allocated yet. they then transferred me to the collections department to get help with this. but the collections department can't see the money that was paid in. I sent through the proof of payment and proof that the policies were cancelled but still, I'm getting the runaround.
112 replies
26 months ago
refund
I bought a car with we buy cars on the 6th of December with a service plan and other vehicle plans. however, I cancelled the plans on the 8th of December. Today Innovation Group alerted me that they can't refund me because they never received money for the service plan. I looked at my We Buy Cars invoice and saw that the money for my service plan was paid directly to We Buy Cars. I am struggling to get the service plan refund from We Buy Cars. I am due a full refund.
230 replies
26 months ago
Refund
hello, my name is Kagiso Makodi. I bought a car with We Buy Cars in December and I immediately cancelled all policies that came with the car. Innovation Group is the administrator. However, to date, I received only one refund for the mechanical warranty. I have 3 refunds outstanding and I am getting the run-around from the innovation group.
58 replies
29 months ago
Happy
Hello team, my previous issue was resolved thanks alot. I went to Dome Jhb and was assisted by Johann Van Niekerk, brilliant guy and customer orientated🙌🏼
0 replies
29 months ago
Feeling ******
I app**** for financing on a particular car. Got a message that I was approved for that particular car. Only for the sales person to tell me later that the car is reserved for someone else. How does that work?
213 replies
39 months ago
Factory fault
Took the 2x Huawei Nova 9 SE deal at Cell C and one of the device is faulty as I can't unlock the device after restarting. The lock screen doesn't have a keypad, or should I say the keypad doesn't pop up after restarting. Instead of exchanging the device it was given back to me so that they can communicate with other Huawei Representatives as the instore Rep failed to fix the problem. This is clearly a software flaw and I reject any factory faults handed down to me. Can I please be issued with a new device.
0 replies
Review Distribution
5 Star
1 (4.3478260869565215%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (8.695652173913043%)
1 Star
20 (86.95652173913044%)