QS
Quentin S
Active since Feb 2011
37
Reviews
0
Industries
Reviews
37 reviews2 months ago
Cannot talk to anyone
Impossible to connect by phone after holding for >12 minutes; and email enquires not responded to.
159 replies
2 months ago
DO NOT USE MWEB
It is simply IMPOSSIBLE to connect with this horrible, unhelpful useless company. Emails are not read, lie chat will keep you holding on all day and phones are never answered. No wonder they are so busy - customers are bailing out because of this.
0 replies
3 months ago
it cannot get worse!!!
i have been holding on to phone call to the help center fpr 1 hour. my priority has moved from 17 to 9 in that time. similarly, waiting an hour for an agent on their chat site
0 replies
4 months ago
Chat bot gross failure
Asked a simple tech question and an hour later NO response
0 replies
19 months ago
In a minor emergency, the support from Warren, Kyle and ALL the ladies in reception, was beyond their duties. They were kind, professional and more than helpful. Toyota standards are high but these individuals beat them hands down helping me out of a di
Amazing service
106 replies
33 months ago
Account incorrectly suspended for R2.33
I've been a customer for more than 20 years, my account paid by debit order without fail. On 14 July my internet service was suspended without warning for an amount of R2.33 (two rand 33 cents!) claimed to be overdue by Mweb. I paid it immediately and in the night, received a message that my my account was active but internet service was still not working. NO HELP over weekends so only on Monday was a VERY helpful technician able to restore service
0 replies
40 months ago
Outstanding service in TV issues
Tanny is punctual, professional and really knows how set of fix TV installations especially DSTV
132 replies
42 months ago
False marketing
They say ship in 2 days but once i had placed and paid for the order, I see I can expect it in 2 to 3 WEEKS. I wonder .....
132 replies
43 months ago
Revolut doesn't care
The bank doesn't care that they get rotten reviews nor do they show any concern for this customer's problem that has been in process with their CUSTOME CARE(?!!) centre.
0 replies
44 months ago
Support failure
BEWARE: If you have a problem, you can only interact on the app with 'an agent'. My experience with an issue has be Revolting and it is IMPOSSIBLE to escalate the matter to a supervisor or, in fact, anyone other than the agent
0 replies
Review Distribution
5 Star
11 (29.72972972972973%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (10.81081081081081%)
1 Star
22 (59.45945945945946%)