LM
lerato M
Active since Apr 2023
5
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Reviews
5 reviews4 months ago
Bad car service received at NTT Toyota Thohoyandou
I had a horrible experience with NTT Toyota Thohoyandou, mind you I am receiving this bad service for the second time in a row. The first experience I thought it was because its not long since the branch was opened. But this time I think its important that I report this so that they could work on improving. I called in last Friday after receiving a reminder that my car was due and when I was booking in the car I was given a quote of R3 200 and the consultant asked if I was paying cash or and assured her that it was a cash transaction. She indicated that I can bring the car in tomorrow which was a Saturday but I must know that my car will not receive a car wash service then I opted for Monday so that I can receive that as well. On Monday when I took my car, on arrival when they were receiving the car, the quotation for the service had changed and when I questioned why it changed, the first lady to help me became angry and abandoned me about 5 minutes later another lady came and I explained my frustrations because now my quotation was R3 600 and she indicated that they will also talk with bookings section to avoid this from happening again. It was around 8 am and there were 3 cars behind mine. Later around 15h00 I called the driver to pick me from work with assumption my car was serviced, on arrival I learned that they had just started working on it, I left to fetch my 16 months old baby with the driver because it was going to take a while. On return I waited until 18h00 waiting the car, only to realise that my car was actually the last car to be serviced, how because it was not the last car on arrival but I had to accept because I was there already. The car keys were handed over to me and when I pressed them they were not opening, the lady who has been helping me took them to the technician and on return I was told it might be that the battery has been on the shelve for long hence its not working. Then when I was still trying to understand that I was informed that my car air filter was not changed because they did not have stock so they will phone me when they have one, mind you the car was booked on Friday if parts were not available they should have postponed my car check in. Now it means when the part its available while they holding my money I should go to their garage again with my petrol and time. When I thought that was all on arrival at the car my car was only washed outside, for the past 9 years of servicing my car with Toyota in Soweto and Makhado after car service, my car felt so new but this time things were just dull. I had hoped I will be asked to rate their service so that I can raise my dissatisfaction but no i receive an e-mail indicating that the dealership is happy that I am happy with their service so I am not even sure who filled the survey for me to indicate satisfaction when I am totally angry and will never return to service my car with them. I am yet to get another mechanic to check if truly the service was rended because the lady who was assisting me also indicated that they were short stuffed on the day, but still dont know how is that my problem, I am so disappointed. To date - No one has ever called to check if my car was serviced
0 replies
10 months ago
Bad experience at Standard Bank business bank at Thavhane mall
There is absolutely no customer service, the furniture is beautiful but workers there are not there to serve customers. Starting from letting you into the bank when you press the alarm on the door, no one response for over 20min. I was reminded yesterday that I'm in rural area 😭. We couldn't even open a business account because they were heading for lunch. The lady was clear that she is out for eating mind you on arrival she had a client in the office who was sitting there for over 2hrs and when it was supposed to be our turn she was not ready but was going out for lunch. It was so strange to experience such level of competence in a business bank 🥴 I'll never recommend anyone to go waste to their time at Standard Bank business bank it's close to useless
53 replies
13 months ago
Horrible online purchase experience
I had purchased a voucher for photshot, normally when I purchase I'll get a voucher via email but this time around just after payment when the system redirected me back to the website, feedback was that they will inform me when voucher is available. I waited for over 2weeks hoping I'll get the voucher but when I realized that they were not saying anything via email I went back to their website as it has complaints section. I send them a msg and proof of payment explaining to them that either they cancel or give me a voucher, I received an automated msg acknowledging my msg and they also indicated that they respond within 48hrs. Today it's the 5th day since I've complaint to request cancelation or voucher and I have not received anything nor got a respond. After my refund I'll never trade with them because they can't just keep my money with rendering a service
0 replies
22 months ago
Horrible customer service
Service horrible , the store manager is not accessible and they are not willing to help customers 😢. I'll never buy at Game ever again
159 replies
36 months ago
Mall of the North Incredible Connections
Incredible connection in mall of the north offers horrible customer service, after sale, they don't take responsibility and accountability of their gadgets. You will be required to pay for factory faults and even after you have succumbed to paying, you will not be attended on time or within reasonable 1 - one technician is liable to save all customers coming to their stores. I won't recommend anyone to purchase gadget from them
0 replies
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5 (100%)