NTT Volkswagen Kimberley/ Volkswagen South Africa

I would never advice anyone to purchase their vehicle at Volkswagen again and I want to believe that this is my last car from that brand. In 2023 I bought Polo TSI life 2023 model, brand new at NTT Volkswagen Kimberley. Since last year, it has been giving me a problem of airbag error warning light, then I took it then they reset it, it happened second time and the third time. On the 01/04/2025, I took the car for 45 000 kilos service and then two days later, the warning light appeared again and I informed them. I refused to take it because I kept asking them how will it help me that each time I take the car, they just reset it and give it back without looking at the root cause of the problem and the frustration comes with me having to spend my own petrol from where I'm staying to get to Kimberley, secondly they regard this as a minor issue, they ask me to come early before 08:00 but I'm the last one to leave, sometimes I have to rush back as I'm going to work and I even inform them to assist me as soon as possible so I can at least go prepare myself for work but they won't allow or at least be considerate. I escalated the issue with Volkswagen South Africa so that they can intervene, and then they asked me to take the car so that it can be checked as there are cars which have to be recalled as they came with factory faults and I did set up an appointment for them to check the car. On the 4th of July, it was my appointment, came early as usual and I did a good thing for choosing a day which I knew that I'll be off, and by the way it's not only the airbag error but also the rattling noise from the driver's door. Upon arrival I checked in the vehicle, then went to do a little bit of this and that, came back to wait for the car, that was around 13:00 and then three hours later I went again to ask the service advisor Joy how far are they with my car and she said, we gonna leave at 17:00 me and her and I asked her why? She came up with some lame excuse saying that "you know how difficult it can get with rattling noises" something of which their technician said previously that there wasn't any noises when driving. I went back to my seat, around 17:45 she then said to me that the car is ready and when she gave me feedback, she said that they are going to order a part for that noise which will be available next week, I asked her at whose expense as I'm supposed to be bringing the car again next week, she said that she didn't know. "The airbag error feedback, what are your technicians saying, I asked?" she went back to them and their response was that they forgot to check it. Just like that, so I spent the whole ten hours waiting for a car which they didn't really give it attention, in fact I only went there for car wash. I've never seen employees who never really cared for their customers like that like in that place, the audacity of her telling me to lay a formal complain. I really hate people who treat their clients like they are doing them a favor meanwhile we are the reason why they are getting paid. I will not rest until someone hears my voice, I need to be compensated for all the expenses which I have paid, her saying sorry won't bring back my petrol and time. I am so unhappy about this place service.