LL
Louisa L
Active since Feb 2020
30
Reviews
0
Industries
Reviews
30 reviews3 months ago
Data disappearing
Two years ago I took a vodacom data contract, by the time I was about to finish it and tried to discontinue with my contract, the consultant convinced me to stay and rather have R85 flexi. So December I decided to upgrade data contract and took the one of 400G seeing that FNB used to give me 500G which lasted the entire month. With vodacom, I was previously using 100G day and 100G night and half the time it would last at least towards the end of the month around the 24th on day data. What I find quite funny with this 400G by the 12th, the day data was already finished and I called the customer service and since well they couldn't give me clarity on why the data disappeared so quickly, they offered me an airtime of R165 so I can use it to purchase data. Our agreement with vodacom is that they will debit R399 but when the statement arrives, they say that I'm owing R450 of which I don't know where the R50 came from, so I'm wondering if we as vodacom customers, are we the ones who have become a casualty on this matter of the man that vodacom had to pay billions to, we are helping them with these extra amounts which we don't know where they have been picked from. I just want to cancel this contract.
112 replies
3 months ago
Unfair debt hike
I'm disappointed on mobicred, they habded me over to legal department without even following proper channels. They blocked my account saying that I'm owing arrears but they can't tell me how much arrears am I owing.
56 replies
3 months ago
Legal handing over
I have been having a contract with MTN since 2024 and half the time I always delayed with making a payment, last year December my bill was R2500 and I made a payment of R1000 so today they say that I'm owing R3800 and I called to ask why that ridiculous amount and the response was that they handed me over to the legal department. I asked them don't they call a client first before they do that or maybe an email to alert you that if you don't make a payment or arrears, we gonna hand you over. As much as they can see by how a person makes a payment, no matter how little one is putting an effort, they still want to see a person deep in debts, it's not right, they need to review their system.
0 replies
4 months ago
Airtime ****
I've had a data contract with vodacom 2 years ago, so since well it was ending this year, I wanted to cancel it however the consultant convinced me to keep it as airtime top up of R85 and I will be paying R80 for it. His explanation was that I could go and upgrade or cancel it anytime. So my services were blocked since August the 28th, until I made a payment from August till date. When they unblocked my service, they only loaded R80 for one month, they didn't back pay for other months and when I made an enquiry regarding that they said it's because my line was suspended, but why did they make me pay for the months that they didn't make provide a service for? I paid for something that I didn't receive, that's a ****. I'm not happy with this, they should reimburse me for the months which they didn't provide airtime for or else I'm canceling this contract .
53 replies
4 months ago
Pudo package delay
I have booked courier for collection since the previous day before lunch time, those people never went to collect my parcel. Yesterday and today they sent me the same email to say that their driver went there only to find that the shop was closed. Who doesn't know that business hours is up until 17:00, the driver goes there after 17:00 trying to achieve what? Another annoying thing is that, their drivers don't communicate or call senders if they somehow struggle to get the direct address or even to call the receiver, they wouldn't attempt. I'd be even surprised if I might get a response for this review.
0 replies
5 months ago
Budget Insurance Service Plan
Having to pay cash for a car service can be costly, and sometimes very frustrating. With Budget Insurance Value Added Products [VAP], you are relieved from such duties and stress. After my vehicle has reached its 45 000 kilos, I shopped around for a service provider on service plan, I found Budget to be reasonable and I went for it. I then lodged a claim when my car was due for 60 000 kilos and their service was up to standard. I want to thank them for their friendly staff and their reliability kn this matter. Bridgette Williams handled my claim in a professional way. I'll highly recommend it to others.
53 replies
7 months ago
McDonald's North Cape mall
I ordered breakfast for me and my colleagues this morning and the quality of the food was bad. From the cups of coffee which I ordered, they didn't even bring me sugar. The fries were stale, I'm not happy at all with what I have received, this is my last time buying their breakfast.
0 replies
8 months ago
Outsurance excess fee
I had a claim with Outsurance in 2023 after my car accident and they assisted me according to our contract and I was very happy with it. However during the insurer paying out for the retail value, they took R5000 which it was said that it's for excess fee and that amount they will have to collect it for me from the person who collided with and it's a process which takes long. It's more than two years since I have been waiting for them to get back to me regarding my refund and it's quite frustrating that every after three months I have to call and check if there's any progress on my claim. I understand that there is procedure and all that but is there no any other way that I can be reimbursed that access fee or how long should I wait again for this whole thing to be over?
106 replies
8 months ago
FNB bank charges
I just read the negative reviews about FNB, all this time I thought I was the only one who is disgruntled about their Aspire account. FNB is just a money making scheme in our own accounts, when you swipe items at the shops, they deduct that money and say that the items are pending, come two days after your account is negative with the amount of items that you have already paid and they can't even account. I'm so disappointed on the bank which I thought I trusted, I'm moving my salary to another account because every month more than R2000 is being taken from me, I won't shame, I won't make you guys rich.
1 reply
10 months ago
NTT Volkswagen Kimberley/ Volkswagen South Africa
I would never advice anyone to purchase their vehicle at Volkswagen again and I want to believe that this is my last car from that brand. In 2023 I bought Polo TSI life 2023 model, brand new at NTT Volkswagen Kimberley. Since last year, it has been giving me a problem of airbag error warning light, then I took it then they reset it, it happened second time and the third time. On the 01/04/2025, I took the car for 45 000 kilos service and then two days later, the warning light appeared again and I informed them. I refused to take it because I kept asking them how will it help me that each time I take the car, they just reset it and give it back without looking at the root cause of the problem and the frustration comes with me having to spend my own petrol from where I'm staying to get to Kimberley, secondly they regard this as a minor issue, they ask me to come early before 08:00 but I'm the last one to leave, sometimes I have to rush back as I'm going to work and I even inform them to assist me as soon as possible so I can at least go prepare myself for work but they won't allow or at least be considerate. I escalated the issue with Volkswagen South Africa so that they can intervene, and then they asked me to take the car so that it can be checked as there are cars which have to be recalled as they came with factory faults and I did set up an appointment for them to check the car. On the 4th of July, it was my appointment, came early as usual and I did a good thing for choosing a day which I knew that I'll be off, and by the way it's not only the airbag error but also the rattling noise from the driver's door. Upon arrival I checked in the vehicle, then went to do a little bit of this and that, came back to wait for the car, that was around 13:00 and then three hours later I went again to ask the service advisor Joy how far are they with my car and she said, we gonna leave at 17:00 me and her and I asked her why? She came up with some lame excuse saying that "you know how difficult it can get with rattling noises" something of which their technician said previously that there wasn't any noises when driving. I went back to my seat, around 17:45 she then said to me that the car is ready and when she gave me feedback, she said that they are going to order a part for that noise which will be available next week, I asked her at whose expense as I'm supposed to be bringing the car again next week, she said that she didn't know. "The airbag error feedback, what are your technicians saying, I asked?" she went back to them and their response was that they forgot to check it. Just like that, so I spent the whole ten hours waiting for a car which they didn't really give it attention, in fact I only went there for car wash. I've never seen employees who never really cared for their customers like that like in that place, the audacity of her telling me to lay a formal complain. I really hate people who treat their clients like they are doing them a favor meanwhile we are the reason why they are getting paid. I will not rest until someone hears my voice, I need to be compensated for all the expenses which I have paid, her saying sorry won't bring back my petrol and time. I am so unhappy about this place service.
0 replies
Review Distribution
5 Star
5 (16.666666666666668%)
4 Star
0 (0%)
3 Star
4 (13.333333333333334%)
2 Star
10 (33.333333333333336%)
1 Star
11 (36.666666666666664%)