NTT Volkswagen MTHATHA Terrible experience

NTT Volkswagen MTHATHA This is the worst experience ever, I took my car (Polo TSI Life 1.0 2022) to them for vehicle maintenance and it has been there with them ever since (11/03/2025). The first week my vehicle arrived at that place they told me that it could only be attended to the following week (Monday) which was 17/03/2025 due to many other cars that were there before mine. It was tough to hear but I agreed and left. The next week they said they now attending my car & that all they needed was for my warranty to approve and then they start with my car, 2days later my warranty authorized /approved, so they began with diagnostics & making the orders for car parts. It has now been more than four weeks(1 month) and yet I still haven't received my vehicle. This is unacceptable service and totally despicable customer care every week there is a different story. I am extremely disappointed in VW.