Nu meto are fees are skyhigh,but services are low

Nu metro menlyn park shopping centre,ive put in a complaint,on hello peter,in January ,ive been up and down to different sites to resolve this,i don't want an apology,i want my money back, seriously,for such a big company,asking so much fir their services,and we could not enjoy it ,what went wrong,with Nu metro theatres.no its unacceptable.