Nu Metro Gateway - Extremely Disappointing VIP Cinema Experience

I booked VIP tickets on 03/02/2025 as a special Valentine’s treat for my husband and arranged a babysitter for a rare date night. Upon arrival, other patrons were sitting in our allocated seats and refused to move, telling us to “go complain.” The manager on duty apologized but unbothered said there was essentially nothing she could do, and no alternative solution was offered. As a regular customer who books tickets every few months, I am extremely disappointed in the lack of service and accountability. A special evening turned into a frustrating and upsetting experience.