Nu metro ignore customers complaints

Nu metro ,menlyn ,ive put in a complaint to them directly,about our experience there ,they just send me from pillar to post ,to repost the complaint to a certain page ,which i did ,but never responded back, or acknowledged the complaint,it shows they dont feel anything,towards their customers . So its ok to have a terrible experience,which us supposed to be awesome,like they advertise.for such an expensive experience that where so pathetically poorly maintained,they can close their doors seriously.