Disgusting service

We ordered a JVC 12,000 BTU unit from Takealot on 29 Nov 2025, the unit was received on 9 Dec 2025. An email was sent by Takealot on 8 Dec 2025, which included an online form which I completed to request delivery. A week later, after not receiving feedback, I resubmitted the form. An additional week later, still no feedback, I called the helpline and received an email address, which I emailed my installation request to. No feedback has been received to date, which is utterly disgusting. The unit has been sitting in the box, in my living room, for over a month because the designated service providers have not bothered to respond to any of my requests, what kind of a business does that? The warranty is negatively affected if we don't use these guys so we just have to sit back and stare at the box in this heat. I am not impressed at all