NU WORLD DISGUST

I ordered a JVC Freezer from Take-alot - they delivered it and once opened it didn't work. It keeps giving a EC code and does not freeze.I tried contacting take-alot but was diverted to Nu World.Nu World's returns department does not answer. I also contacted JVC as a last resort but they didn't even know they make freezers (hand in front of face). Be that as it may, I paid take-alot and now i must struggle getting any kind of relief from either party. This is disgusting. How is it possible for such huge businesses to just do as they please.