VERY POOR SERVICE FROM NUWORLD APPLIANCES

I bought a Goldair Remote Control fan from Builders Warehouse around Sept 2024 and used it until winter 2025 with no problems. I stored it for the winter months and around Sept/Oct 2025 I took it out of storage to start using it again. The fan switched on when I put it in the wall plug, made a beep and stopped working. I could not get anyone to test or repair the fan for me so I bought another one.

On November 11, 2025 I sent a mail to Nuworld to ask if I can purchase a pc board separately and just have that replace - my mail was sent to their queries department. I received a response from Brian Van Der Westhuizen, asking where I bought the fan and I then promptly sent my reply.

I received no feedback from Brian after the original correspondence after this. By the 17th of Dec I made telephonic contact with the Brian again asking for some feedback (between 11th of Nov and 17th of Dec I also sent 2 mails asking for feedback with no response. While speaking to him on the phone he searched and found my mails to him to which he rep**** and cc'ed a colleague (Wesley Nhlapo) in on, asking the Wesley to send me the unit asap as the whole matter was at that stage delayed by a whole month.

Since the 17th of Dec up to today no feed back AGAIN.

On the 14th of Jan (this week) I phone Nuworld again and requested to speak to Brian again. He was still on leave and I then asked to speak to Wesley who was not at his desk at that time. I then sent a mail again to both and followed my mail up with a phonecall to Wesley Nhlapo. I requested this Wesley to please reply to my earlier mail so that I know that he received my detail for the delivery for the part.

Again. No communication or feedback from Wesley. I phoned this morning and spoke to Brian again who promised me that he is walking over to Wesley to have the issue sorted out immediately - I told him that Wesley needs to contact me as my delivery address have changed because I also have returned from leave and my home address will no longer work for delivery.

Its mid day already and no feedback YET AGAIN.