Teljoy and Nucleus couriers .

Dear Teljoy Team,

I am writing to express my growing concern regarding the ongoing issues with my delivery.

Earlier today, I received an official email confirming that my delivery would take place on 26/11/2025, and I have proof of this communication. Based on that confirmation, I contacted Nucleus to follow up—only to discover that the waybill number has now changed, and the information no longer matches what I was originally told.

To make matters worse, both Teljoy and the couriers have now stopped responding, leaving me with no clarity, no updates, and no support. The level of service I am experiencing is on another level, and I am now completely unsure how to proceed. Each update I receive contradicts the previous one, and it has become impossible to rely on the information provided.

I urgently request:

A final and accurate delivery date, in writing.

Confirmation of the correct and active waybill number.

An explanation for the ongoing inconsistencies and the lack of communication.

I would appreciate immediate clarity and resolution, as this situation is unacceptable.

Kind regards,