SV
Stefan H
Active since May 2024
11
Reviews
0
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Reviews
11 reviews1 month ago
WORST SERVICE EVER NO REPLY
Absolutely shocking customer service. Since Friday I have been trying to get assistance. After requesting communication via email, an agent finally contacted me and advised that there are no loan devices available. She promised that she would let me know when one becomes available and that an email confirmation would be sent regarding this. Well, surprise surprise — no email was ever sent. This is exactly the kind of poor communication and lack of accountability that customers are constantly complaining about. How difficult is it to simply follow through on what was promised? If you tell a customer an email will be sent, then send it. It’s basic service. Please explain why the customer service is this bad and why customers are expected to chase after updates that were already promised. At this point it feels like once the call ends, the customer is completely forgotten. Extremely disappointing experience.
53 replies
1 month ago
Extremely Poor Service from Teljoy – Over a Month With No Resolution
I am extremely disappointed with the service I have received from Teljoy. For more than a month now I have been struggling to get Teljoy to collect my PS5 and remote that are giving problems. Despite multiple follow-ups, the device has still not been collected and the issue remains unresolved. I also asked if Teljoy could provide a temporary replacement device while the faulty items are being repaired or replaced. Unfortunately, this request has gone completely unanswered for more than two weeks. Two weeks ago, an agent named Sameul informed me that the matter had been escalated, yet there has been absolutely no feedback or action since then. To make matters worse, I specifically requested a temporary replacement in the meantime as I am a Warzone clan owner and use the console regularly. I have recommended Teljoy to many other players over time, and at this point I regret doing so on a daily basis due to the level of service I am experiencing. The level of service is extremely poor and unprofessional. This is not the first issue I have experienced with Teljoy. From products that have been fully paid for not being removed from my account, to what feels like false advertising on certain products, I constantly find myself in situations where I have to escalate complaints on HelloPeter just to get assistance. Customers should not have to chase a company for over a month just to resolve a faulty product. I expected far better service and accountability from Teljoy. I sincerely hope this complaint finally results in someone taking responsibility and resolving this matter urgently.
318 replies
2 months ago
Account Rectification Acknowledged – Ongoing Contract and Service Issues
Dear Teljoy Team, Thank you for removing the R1,500 charge from my account. As mentioned previously, this correction was necessary as I did provide the required 30-day notice prior to taking ownership, and the charge should not have been app**** in the first place. That said, I am extremely concerned about the ongoing issues with my account and services. My PlayStation 5, which is still under contract with Teljoy, repeatedly switches off with an overheating warning, and the controller is experiencing severe stick drift. When I reported these issues, I was informed that Teljoy could not assist me due to my account being in arrears. This is unacceptable, especially considering that the arrears were caused by Teljoy’s failure to remove the 70-inch LG TV after ownership was taken. At the same time, I am currently paying for a TV that I took ownership of more than two months ago, yet I was still declined assistance because my account was supposedly not paid up — despite the error originating from Teljoy. I have never experienced this level of poor service and mismanagement before. I am paying my account, following the correct processes, and yet I am repeatedly disadvantaged due to internal errors and lack of support. Please urgently: Confirm that my account is now fully corrected Advise how the PS5 and controller issues will be resolved Ensure I am no longer denied assistance due to errors not caused by me I expect this matter to be addressed without further delay. Kind regards,
165 replies
5 months ago
Teljoy and Nucleus couriers .
Dear Teljoy Team, I am writing to express my growing concern regarding the ongoing issues with my delivery. Earlier today, I received an official email confirming that my delivery would take place on 26/11/2025, and I have proof of this communication. Based on that confirmation, I contacted Nucleus to follow up—only to discover that the waybill number has now changed, and the information no longer matches what I was originally told. To make matters worse, both Teljoy and the couriers have now stopped responding, leaving me with no clarity, no updates, and no support. The level of service I am experiencing is on another level, and I am now completely unsure how to proceed. Each update I receive contradicts the previous one, and it has become impossible to rely on the information provided. I urgently request: A final and accurate delivery date, in writing. Confirmation of the correct and active waybill number. An explanation for the ongoing inconsistencies and the lack of communication. I would appreciate immediate clarity and resolution, as this situation is unacceptable. Kind regards,
0 replies
5 months ago
Unresolved false marketing product and inconsistent delivery information.
Dear Teljoy Team, I am writing to express my growing concern regarding the ongoing issues with my delivery. Earlier today, I received an official email confirming that my delivery would take place on 26/11/2025, and I have proof of this communication. Based on that confirmation, I contacted Nucleus to follow up—only to discover that the waybill number has now changed, and the information no longer matches what I was originally told. To make matters worse, both Teljoy and the couriers have now stopped responding, leaving me with no clarity, no updates, and no support. The level of service I am experiencing is on another level, and I am now completely unsure how to proceed. Each update I receive contradicts the previous one, and it has become impossible to rely on the information provided. I urgently request: A final and accurate delivery date, in writing. Confirmation of the correct and active waybill number. An explanation for the ongoing inconsistencies and the lack of communication. I would appreciate immediate clarity and resolution, as this situation is unacceptable. Kind regards,
265 replies
5 months ago
FALSE ADVERTI*****T
Hi Teljoy Management, I am extremely disappointed with the service I received today. This morning I saw an adverti*****t for an 85-inch Skyworth TV, clearly showing that it was available in all 9 provinces. Based on this information, I made enquiries and spent time trying to secure the deal. Only after following up was I told that the adverti*****t was a mistake and that the product is not available in all provinces. This is completely unprofessional, and according to the Consumer Protection Act (CPA), misleading or incorrect advertising is not legal, regardless of whether it was “accidental.” I have attached a picture/screenshot of the adverti*****t for your reference. I am requesting a proper resolution to this matter, as the situation amounts to false advertising without any form of compensation or corrective action. I expect Teljoy to honour what was advertised or provide an acceptable alternative solution. I hope to receive a prompt response and a fair outcome. Have photo there is no option to post it here
212 replies
14 months ago
Super bad service from management Blue Route Mall
Subject: Urgent Complaint – Poor Service and Delayed Delivery Dear House & Home Management, I am writing to express my extreme frustration with the poor service and mismanagement we have experienced while purchasing a Leader couch from your Blue Route Mall branch. We app**** for this couch over two weeks ago, with a total value exceeding R50,000. The manager initially offered a discount due to visible marks, which we accepted, stating that we would take the couch as is. However, when my wife visited the store on Saturday, the 7th, for a final inspection, we discovered that the leg support mechanism was faulty and would not close. The manager assured us that this issue would be fixed before delivery. It is now February 17th, and despite repeated follow-ups, we are still waiting. Today, the manager informed us that the couch will only be delivered tomorrow, the 18th. This delay is completely unacceptable. It is shocking that your agents are quick to contact customers for signing agreements, yet when it comes to delivery and repairs, the process drags on for more than two weeks. Does this make sense? If the couch is not delivered tomorrow, February 18th, we will have no choice but to cancel our agreement. The level of service we have received is appalling, and we expect immediate action to rectify this issue. We look forward to your urgent response. Regards
0 replies
15 months ago
Westlake Checkers Foods Worst customer experience ever
This sunday it was my birthday and wife asked to just get a few things at Checkers food Westlake Cape town . All went well till i open the cooldrink fridge and cooldrinks came falling down spraying me wet as the falling broken as over stocked . Brand new birthday **** destroyed as the manager and the staff member laughing not overing help anything . The one Staff member looked me in the eyes and just left on with his way. This is truly the worst shopping experience iv ever experienced and will not be doing my shopping at checkers soon. This is shocking customer service for a new store that just openend.
0 replies
22 months ago
Giong into a contract and 0 Service delivery need help please
Stefan van Heerden <spvanheerden1@gmail.com> 1:57 PM (4 minutes ago) to SAfrica Good day trust you are well> A month ago I signed a contract for a rent-to-own solar system. A week later they sent stock and was ready to install. The products arrived a week later and Roald called me installation will happen Saturday.. On Friday they called me as the contract was not right according to them. I printed the contract on Monday.signed and sent it back . The wednesday was the new date for installation and thuesday same story again this time from FM Solar they cant install as Henin didnt made payment yet.. Sent Roald a message the following Tuesday and promised to be sorted the Wednesday. I then put in leave to sort it out on this day the same story again payment hadn't been made. Last week Wednesday FM Solar Deon came to me on the installation date to tell me they cant do installation as payment for solar panels etc. hasn't been made.They dropped the equipment and promised me to install the Saturday 22/06/2024 and today 20/06/2024 they say they can't deliver to their promise. Keep in miind i signerd a contract and a 3 month compensation on rental amount has been promised please explain to me how do you do this to your clients Regards
0 replies
22 months ago
Hinen South Africa
i got into contact with a Agent Roald. That helped me with a Solar system rent to own. He sent the docs i signed and agent then promised me they sending stock to cape town as they based in sandton. The product arrived last week Wednesday and installation was verbally confirmed for saturday. Saturday the installing company called me they cant install as stuff still needs to be bought and the contract is not valid due to the esign and then printed the contract yesterday and sent it in verbally again wednesday we will install . Today i got a call they cant install tommrow as Hinen south africa is no longer doing rent to own . Please explain this to me as this is highly unprofessional and contract has been signed what do i do now. Hinen SA Super unprofessional
0 replies
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